...the Information Technology Department at the Kogod School of Business at American University in Washington, DC. Professor DeLone’s primary areas of research include the assessment of information systems effectiveness and value, the implementation and use of information technology in small and medium-sized businesses, and the global management of information technology. He has been published in various journals including Information Systems Research, MIS Quarterly, DATABASE, Journal of Global Information Management, and Journal of Information Technology Management. Professor DeLone earned a B.S. in mathematics from Villanova University, an M.S. in industrial administration from Carnegie Mellon University, and a Ph.D. in Computers and Information Systems from the University of California, Los Angeles. EPHRAIM R. MCLEAN is a Regents’ Professor and George E. Smith Eminent Scholar’s Chair in Information Systems in the Robinson College of Business at Georgia State University, Atlanta. Prior to coming to Georgia State University in 1987, he was on the faculty of the University of California, Los Angeles (UCLA) for 18 years. Dr. McLean’s research focuses on the management of information services, the value of IS investments, and career issues for IS professionals. He has published over 125 papers in such journals as Information Systems Research, Journal of Management Information Systems, MIS Quarterly, Management Science, Communications of the ACM, DATABASE, Harvard Business Review, Sloan...
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...implications of electronic commerce for logistics and freight transport Markus Hesse * Department of Earth Sciences, Geographic Sciences and Urban Research, Free University of Berlin, Malteserstr. 74-100, 12249 Berlin, Germany Accepted 24 June 2002 Abstract The paper considers the significance of electronic commerce (e-commerce) for freight transport, logistics and physical distribution, regarding both business to business and business to consumer commerce. The possible implications of e-commerce are analysed in the broader context of structural change, going beyond narrow assessments that overstate the significance of e-commerce and its potential to make freight traffic more efficient. The main argument of the paper is threefold: first, most recent analyses of freight transport and logistics implications of e-commerce are overstating the current relevance of e-commerce applications on the one hand, and neglecting the influence of the underlying structural change in the entire logistics system on the other. Second, conventional analyses of certain efficiency benefits of ecommerce are probably too optimistic, whereas its negative effects are underestimated at the same time. E-commerce is likely to support longer transport distances and often higher delivery frequencies, increasing demand for land, due to the establishment of new transhipment points (distribution centres) and, to a certain extent, a shift towards truck and air freight transport modes. Third, e-commerce and IT are interrelated...
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...IN THE NETHERLANDS AND EUROPE Hong-Vu Dang BMI Paper AN OVERVIEW OF TODAY’S AND TOMORROW’S MCOMMERCE IN THE NETHERLANDS AND EUROPE Hong-Vu Dang BMI Paper Vrije Universiteit Amsterdam Faculty of Sciences Business Mathematics and Informatics De Boelelaan 1081a 1081 HV Amsterdam www.few.vu.nl August 2006 PREFACE A part of the masters programme of the study that I am following, Business Mathematics & Informatics (BMI) at the Vrije Universiteit Amsterdam, is writing a BMI paper. In this paper a problem in the field of BMI is assessed using existing literature. The subjects addressed in this paper are the past, present and future developments of the relatively new phenomenon called m-commerce. Developments discussed will be from a technological perspective as well as a business perspective. I would like to express my gratitude to Dr. S. Bhulai of the Vrije Universiteit Amsterdam for his guidance while I was writing this paper. Hong-Vu Dang BMI paper: An Overview Of Today’s And Tomorrow’s M-Commerce In The Netherlands And Europe ABSTRACT This paper explains: • What m-commerce is: in a nutshell, it is commerce using a mobile device such as a hand-held device or a smart phone; • What it is used for: currently, m-commerce in Europe mainly consists of messaging, such as SMS, and mobile entertainment (think of ringtones, wallpapers, and mobile games); • What technology is involved with m-commerce: this paper describes the history and future of mobile networks...
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...International Journal of u- and e- Service, Science and Technology Vol.6, No.6 (2013), pp.187-194 http://dx.doi.org/10.14257/ijunesst.2013.6.6.17 E-Commerce or Internet Marketing: A Business Review from Indian Context D. K. Gangeshwer Department of Mathematics, Bhilai Institute of Technology (BIT), Durg, (C.G), INDIA dgangeshwar@yahoo.co.in Abstract This paper deals the conceptual knowledge of search engine marketing (SEM) or ecommerce, literature review, current and future aspects of e-commerce in Indian context. This paper discussed about the top motivator factors of shopping online. The present development would be a valuable addition to researcher and academicians; and useful theory for practitioners, advertisers, and entrepreneurs. Keywords: SEM, Online Marketing or E-commerce, Pay-per-click (PPC) 1. Introduction Khan and Mahapatra (2009) remarked that technology plays a vital role in improving the quality of services provided by the business units. One of the technologies which really brought information revolution in the society is Internet Technology and is rightly regarded as the third wave of revolution after agricultural and industrial revolution. The cutting edge for business today is e-Commerce. The effects of e-commerce are already appearing in all areas of business, from customer service to new product design. It facilitates new types of information based business processes for reaching and interacting with customers like online advertising...
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...London school of commerce | Business Research Methodology | BABS: Semester 4 | | Mashrur Sadmaan Hasan ID: 0023MSOT0613 | Dec-2013 | bKash Customer Satisfaction Research Methodology Abstract My research is about customer satisfaction of “cash in” and “cash out” services of bKash. I will talk about the usefulness of M-commerce by bKash and its success in Bangladesh for people with low income. For this, I will make a survey of 60 bKash customers and form 11 hypothesis’s about this. My model will show how each aspect of bKash’s services affects customer satisfaction. Using the research I will find if customers of bKash are satisfied and how bKash can improve its services. Introduction Many new kinds of business’s have emerged due to widespread use of cell phones. The number of cell phone users in Bangladesh is increasing and therefore these kind of business’s are booming. Different kinds of services are offered by mobile banking such as balance check, transfer of funds, bill payments, cash withdrawal services. bKash offers mobile banking services around Bangladesh via agents. This service was introduced in Bangladesh by BRAC bank and Money in motion. The 3 things necessary to run business by financial institutions are gaining trust, balancing safety with choice and increasing transparency. Today, business’ are building trust of consumers through advertising and providing consumers with good service. This service is spreading...
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... Derrick Cogburn M.B.A. Specializations in Supply Chain Management, and Global Entrepreneurship, Syracuse University (Syracuse, NY. 2001-2003) GPA: 3.8 / 4.0 M.S. Information Management, Syracuse University (Syracuse, NY, 2000-2002) GPA: 3.9 / 4.0 B.S. Business Administration, Middle East Technical University (Ankara, 1996-2000) GPA: 3.7 / 4.0 JOURNAL ARTICLES Eseryel, U. Y., Eseryel, D. (Submitted). Leading by Doing Work: Leadership in Self-Managing Virtual Teams. Crowston, K., Howison, J., Chengetai, M., & Eseryel, U. Y. (2007). A Balancing Act: The role of face-to-face meetings in technology-supported self-organizing distributed teams. IEEE Transactions on Professional Communications, 50(3), 185-203. Crowston, K., Li, Q., Wei, K., Eseryel, U. Y., & Howison, J. (2007). Self-organization of teams in free/libre open source software development. Information and Software Technology Journal, Special Issue on Qualitative Software Engineering Research, 49(6), 564-575. Nicholson, S., Sierra, T., Eseryel, U. Y., Park, J., Barkow, P., Pozo, E., & Ward, J. (2006). How much of it is real? Analysis of paid placement in Web search engine results. Journal for the American Society of Information Science and Technology (JASIST), 57(4). 448-461. (SI factor: 2.1) Eseryel, U. Y., & Wolf, N. (Nov, 2005). Enterprise architecture as a context for ERP implementation. Journal of Enterprise Architecture, 1(2). 7-24. REFEREED BOOK CHAPTERS Eseryel, D., Eseryel, U. Y., & Edmonds,...
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...Aca d e m i c Re s ea r ch J o u rn a l s SAJMMR: South Asian Journal of Marketing & Management Research E-COMMERCE TRENDS IN THE CURRENT SCENARIO MARIMUTHU K.N* *Research Scholar, School of Management Studies, University of Hyderabad, Hyderabad - 500046. ABSTRACT Developing country of India is one of the world’s leading emerging markets, growing at a rate of 6-7% even through an era of global economic downturn. The introduction of e-commerce has increased transparency and liquidity in the marketplace. Online sales are expected to overtake traditional sales in less than 10 years. The US was the 2010 leader in global e-commerce sales at 27% of worldwide volume; US e-commerce retail sales totaled about $177bn in 2010, up an average of 13% from 2009. New avenues for e-commerce e.g. daily deals, private sales, etc. boosted the sectors momentum in 2010 and will contribute an increasingly larger share of the e-commerce market in the next few years. The impact of information technology having is brought out more number of online transactions through internet. The internet users in India have time and again adopted the advancements in the online space and are always seeking out to include digital interactions into their daily activities-making purchases and indulging in transactions being one of them. The e-commerce industry is one of the biggest markets in India and GDP will increase 5 times by 2030 further India’s population will be wealthier within few decades. This paper aims to...
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...A security risk management approach for e-commerce M. Warren School of Information Technology, Deakin University, Geelong, Australia W. Hutchinson School of Computer and Information Science, Edith Cowan University, Mt Lawley, Australia Keywords Electronic commerce, Risk analysis, Information systems Introduction Information systems are now heavily utilized by all organizations and relied upon to the extent that it would be impossible to manage without them. This has been encapsulated by the recent development of e-commerce in a consumer and business environment. The situation now arises that information systems are at threat from a number of security risks and what is needed is a security method to allow for these risks to be evaluated and ensure that appropriate security countermeasures are applied. Abstract E-commerce security is a complex issue; it is concerned with a number of security risks that can appear at either a technical level or organisational level. This paper uses a systemic framework, the viable system model (VSM) to determine the high level security risks and then uses baseline security methods to determine the lower level security risks. Security methods The aim of the research was too combine a information systems modeling method with a baseline security method to form a hybrid security method. This method could be used to evaluate high and low level security risks associated with e-commerce. The methods used in this model are the viable...
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...Electronic Commerce Research and Applications 3 (2004) 389–404 www.elsevier.com/locate/ecra Analysis of E-commerce innovation and impact: a hypercube model Jen-Her Wu a a,b,* , Tzyh-Lih Hisa a,c Department of Information Management, National Sun Yat-Sen University, 70 Lien-Hai Road, Kaohsiung 80424, Taiwan b Institute of Health Care Management, National Sun Yat-Sen University, Kaohsiung, Taiwan c Department of Information Management, Chinese Navel Academy, Kaohsiung, Taiwan Received 17 February 2004; received in revised form 19 April 2004; accepted 19 May 2004 Available online 2 July 2004 Abstract Electronic commerce (E-commerce) innovating applications have posed novel, technical, organizational and commercial challenges. This study uses a hypercube model to investigate these innovative changes and focuses on their impacts on E-commerce stakeholders: providers, E-commerce companies, customers, and complementors. The results indicate that mobile commerce (M-commerce) differs substantially from Web-based commerce in some technological components, yet both share common business model. However, from Web-based to M-commerce, innovation is architectural for customers and E-commerce companies, but a radical change for complementors. From M-commerce to Ucommerce, innovation is modular to customers, architectural to complementors and radical to E-commerce companies and providers. Thereafter, the critical impacts of E-commerce innovations on the stakeholders are identified...
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...1: Preparation Supplemental reading: DuFrene, D. D., & Lehman, C. M. (2004). Concept, content, construction, and contingencies: Getting the horse before the PowerPoint cart. Business Communication Quarterly, 67(1). Retrieved from Business Source Premier database. Lopker, G., & Askeland, R. (2009). Presentation design. T+D, 63(3). Retrieved from Academic Search Premier database. Assignment Type: Individual Project Deliverable Length: Research Paper + at least 15 PowerPoint slides Points Possible: 110 Due Date: 1/20/2013 11:59:59 PM CT You are the newly appointed President of the local Chamber of Commerce. You are making your first presentation to the Chamber and want to make a good first impression. Your presentation will be based on the following topic, purpose, and audience. Topic: Expected U.S. GDP growth rate going forward Audience: Local chamber of commerce Purpose: To give business leaders an idea of what the economy may look like based on recent history and expected future conditions Part I Write a 600-750 word research paper given the topic, purpose, and audience information above. In addressing GDP, consider the following: Trends, forecasts, and statistics How GDP is determined Interpreting GDP Part II Prepare a PowerPoint presentation, consisting of at least 15 slides, to supplement your research paper and be presented to the Chamber of Commerce of an area of your choice. As with any effective presentation, the PowerPoint...
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...Below is a free essay on "Mobile Marketing" from Anti Essays, your source for free research papers, essays, and term paper examples. Mobile Marketing Introduction The mobile market has revolutionized the way we go about our daily business. From checking our email, doing our banking, getting involved in social media and even operating our automobiles, mobile devices are essentially becoming the world's remote control. But what about businesses, and their use of these mobile devices? Companies from all over the world are coming together to create mobile tools which increase business utility and increase overall business value. This report covers a few of those utilities and the businesses that have made excellent use of mobile devices to generate value. America's Obsession Did you ever wonder if you could get good deals when eating out on a Friday night or how about when passing by a store? Well mobile coupons make this thought a reality. Huge brands like Jack Astors, Sears and Leon's are beginning to take advantage of mobile marketing by offering you discounts on the go (Perez, 2010). When you sign up with one of these business' newsletter you will most likely be given the option to subscribe to their mobile advertising service supported by a company called Yowza (Perez, 2010). When you subscribe to this service you are gaining a sense of participation and affiliation with the businesses you love most. Along with this you are essentially linked into a vast mobile...
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...April 1, 2013 Janine Lyn A. David Internet Retailing TM – CHAPTER 1 1. Introduction It has been predicted by scholars and experts over the past decade that there will be a steady migration from a brick and mortar retailing model to internet/online shopping stores (Levy & Weitz 2001; Chiang and Dholakia, 2003) (Solorzano, 2011; Ferguson, 2011). With this trend, many traditional retailers have developed their own online stores. There were also the “pure plays”, companies that are mainly start-up e-commerce businesses, which are competing alongside traditional retailers in the marketplace. According to the Internet World Stats 2011, there are currently over two billion Internet users daily at the growth of 480 percent in the past 10 years. This has certainly led to tougher competition for many internet retailers that want to stay competitive and profitable. These businesses want to differentiate themselves, become visible, and stand out above their competitors – gain a competitive advantage. According to Forrester, CIOs have a vital role to play in developing business strategy and framing business technology strategy. Through this approach, IT is viewed as a business enabler for value creation and with this thinking they believe it has a great opportunity to influence business agenda through technology innovation. Even though the effect of a high IT investment on the business’s performance has not been proved (Bharadwaj, 2000), these businesses, both the online-only...
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...Rettie, Brum COTIM-2001 Proceedings From E-Commerce to M-Commerce Editors: R .R. Dholakia, L. Kolbe, A. Venkatesh, & P. Zoche Kingston, RI: RITIM, University of Rhode Island, 2001. ISBN: 0-965440-2-6 M-COMMERCE: THE ROLE OF SMS TEXT MESSAGES Ruth Rettie, School of Marketing, Kingston University, United Kingdom Matthew Brum, MBA student, Kingston University, United Kingdom Email contact: R.Rettie@Kingston.ac.uk ABSTRACT This paper explores the marketing role of SMS text messages. While Internet based m-commerce has been disappointing, commercial applications for SMS are developing rapidly. The conceptual framework compares SMS to telemarketing and email marketing, and describes the key features of this new medium. Five distinct SMS business models are identified and discussed. We used quantitative research among mobile users to assess attitudes to SMS marketing. Most respondents were concerned about junk messages and wanted to control incoming messages. Initial attitudes to advertising in text messages were negative, but many were prepared to accept advertising in exchange for discounts or promotional offers. INTRODUCTION The development of Internet based m-commerce has been disappointing: restricted sites, slow download, small screens, and the limited number of handsets, currently constrain commercial development. At the same time companies are beginning to recognize the potential of SMS (Short Message Service) text messages, as a low cost, high impact ...
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...Mobile Commerce Research June 22, 2013 M-commerce and its applicability in Egypt Dr. Eman Arafa Prepared by Mahmoud Sayed Hany Hassan Hussein Nemr Mahmoud Mohamed El Sayed Research Paper Title: Mobile Commerce and its applicability in Egypt 1. Abstract 2. Introduction 3. Mobile commerce features 4. Mobile commerce opportunities 5. Mobile commerce success factors 6. Mobile commerce adoption barriers and challenges 7. Mobile commerce applications 8. Future trends in mobile commerce 9. Conclusion 10. References ABSTRACT F ast−growing ability of wireless devices to handle a wealth of data content as well as voice transmission is opening the door to the creation of new products, services, markets, and revenue streams. According to research projections, mobile commerce will cross $30 billion by end of 2016 growing at 40% compound rate at U.S. only. Globally, consumers are likely to spend $119 billion by 2015 through their mobile phones, which will account for 8% of all ecommerce activity. Mobile commerce is gaining increasing acceptance. The need for mobility is a primary driving force behind mobile banking, mobile entertainment and mobile marketing, and is supported by an ever increasing convergence of computers and mobile telecommunication devices. So this paper is a descriptive study for the overall picture of mobile commerce and its features, opportunities, success factors...
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...Mobile Commerce Research June 22, 2013 M-commerce and its applicability in Egypt Prepared by Mahmoud Youssef Hany Nemr Mahmoud El Sayed Research Paper Title: Mobile Commerce and its applicability in Egypt 1. Abstract 2. Introduction 3. Mobile commerce features 4. Mobile commerce opportunities 5. Mobile commerce success factors 6. Mobile commerce adoption barriers and challenges 7. Mobile commerce applications 8. Future trends in mobile commerce 9. Conclusion 10. References ABSTRACT F ast−growing ability of wireless devices to handle a wealth of data content as well as voice transmission is opening the door to the creation of new products, services, markets, and revenue streams. According to research projections, mobile commerce will cross $30 billion by end of 2016 growing at 40% compound rate at U.S. only. Globally, consumers are likely to spend $119 billion by 2015 through their mobile phones, which will account for 8% of all ecommerce activity. Mobile commerce is gaining increasing acceptance. The need for mobility is a primary driving force behind mobile banking, mobile entertainment and mobile marketing, and is supported by an ever increasing convergence of computers and mobile telecommunication devices. So this paper is a descriptive study for the overall picture of mobile commerce and its features, opportunities, success factors and challenges and its applicability...
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