...03-Klassen-4641.qxd 4/1/2005 6:06 PM Page 135 3 PLANNING AND CONTROL O ffering desirable customer service at a reasonable cost requires an efficient flow of materials and services while simultaneously managing the organization’s resources that direct and transform these flows. Effective planning and coordination ensures that all resources required to deliver services or produce goods are available in the right quantity and quality at the right time. Such planning and coordination, however, is often very complex. For example, a typical manufacturer is required to track hundreds or thousands of raw materials, components, and subassemblies for effective production. In a similar way, a service provider must ensure the appropriate employees and range of necessary materials are available to fill the needs of multiple market segments, often on very short notice. Effective internal planning and control represents the fundamental “block and tackling” underlying an organization’s efficient and effective operations. Operations planning and control is the second of the foundational blocks that contribute to the management of broader operational systems (see Figure 3.1). Forecasting customer demand based on a wide range of business factors is one critical input. Planning for operations then must cover both the long-term planning horizon for overall capacity and process-related resources, such as facilities, equipment, and personnel, as well as detailed schedules to match...
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...Public Relations Cases This collection of contemporary international public relations case studies is an invaluable resource for teachers, researchers and students working in public relations, corporate communications and public affairs, as well as offering practitioners an indepth understanding of the effective use of public relations in a range of organizational contexts. Including cases from the UK, Norway, Sweden, Spain, South Africa, Canada and the USA, with a focus on such global corporations as Shell, BBC America, Worldcom, PriceWaterhouseCoopers and Marks & Spencer, it offers important insights into the development of public relations and communications strategies. These include: • • • • • • • • Corporate identity change and management Global reputation management Crisis management in the oil, shipping and tourism industries Developing strategic alliances between voluntary and private sector organizations Public relations support for international branding and market entry The importance of internal communications during international mergers The integration of public relations and marketing communications Business-to-business communication The cases examined in this book demonstrate the breadth of contemporary public relations practice and the increasing importance of the public relations function in both public and private sector organizations worldwide. Danny Moss is Co-Director of the Centre for Corporate and Public Affairs at the Manchester Metropolitan University...
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...BMW 3- & 5-Series Service and Repair Manual A K Legg Models covered 3-Series (E30) 316 (83 to 88), 316i (88 to 91), 318i (83 to 91), 320i (87 to 91), 325i (87 to 91). Also Touring and Convertible versions of these models 5-Series (E28) 518 (81 to 85), 518i (85 to 88), 525i (81 to 88), 528i (81 to 88), 535i (85 to 88), M535i (85 to 88) 5-Series (E34) 518i (90 to 91), 520i (88 to 91), 525i (88 to 91), 530i (88 to 91), 535i (88 to 91) Engines covered 1596 cc, 1766 cc, 1795 cc, 1990 cc, 2494 cc, 2788 cc, 2986 cc & 3430 cc Does not cover Diesel, dohc or V8 engines, or four-wheel-drive models LAE MIMI and Larry Warren (1948-256-11AA3) © Haynes Publishing 1997 A book in the Haynes Service and Repair Manual Series ABCDE FGHIJ KLMNO PQRST 123 Printed by J H Haynes & Co. Ltd, Sparkford, Nr Yeovil,Somerset BA22 7JJ, England Haynes Publishing Sparkford, Nr Yeovil, Somerset BA22 7JJ, England Haynes North America, Inc 861 Lawrence Drive, Newbury Park, California 91320, USA Editions Haynes S.A. 147/149, rue Saint Honoré, 75001 PARIS, France Haynes Publishing Nordiska AB Box 1504, 751 45 Uppsala, Sweden All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage or retrieval system, without permission in writing from the copyright holder. ISBN 1 85960 236 3 British Library Cataloguing in Publication Data A catalogue record for this book is...
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