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Maintence and Support

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Submitted By Agarwal
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MAINTENANCE AND SUPPORT
The AMC shall cover the comprehensive on-site residential support contract for all services and parts of the computers and other peripherals as specified in the Annexure-A
Maintenance shall include installation and updation of all kinds of software including operating system, office applications, and anti-virus.
Preventive maintenance service is to be carried out every three months for all the computers and peripherals covered under the contract.
Preventive maintenance means quarterly servicing of the equipment irrespective of the whether the equipment has undergone a breakdown or not and it would include:
Defragmentation of hard disk drives and scanning for disk errors.
Checking and cleaning all the computers and its peripherals as well.
Checking and fixing the network connectivity problems at client side such as IP addressing, finding loose contacts and fixing them.

Software support for operating system (Microsoft Windows), office applications and antivirus is compulsory as and when software failure occurs.
AMC shall include the repair/replacement of defective parts with the parts of equivalent or higher specification and details of replacement should be provided to the competent authority. A standby arrangement is also mandatory in such cases.
The resident engineer should maintain a log register of all calls attended, pending issues, preventive maintenance records and details of all replaced spare parts.
As a part of maintenance strategy, vendor shall provide services for the hardware, and software during the period of warranty. The service engineer should have sufficient technical qualification and experience to handle hardware, software, communications issues that may arise during the usage of system.
The vendors shall furnish the details of their centers to support and shall deploy only trained

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