...1 What Does It Mean to Manage Change? Learning Objectives By the end of this chapter, you should be able to: • • focus • • • • Describe what it means to manage change. Exhibit a proactive approach to managing change. Identify five types of change. Exhibit a change readiness mind-set. Describe the six change management competencies. Create a performance improvement plan. Change in business, as in life, is inevitable, and the amount, pace, and complexity of change are accelerating at an ever-increasing rate. Thus, whether it is called reengineering, culture change, global execution, or mergers and acquisitions, there is more organizational change to contend with than ever before. Change also impacts our personal lives. We change jobs; our children leave home; and sometimes we move across the country. Thus, the period in which we are living is one in which change is the norm. What does this mean for you? Today, the responsibility for managing change is part of your job description. In fact, everyone in a leadership role must take on the challenge of helping his or her organization change in a way that ensures its future viability and competitiveness. More than anything else, managers who successfully play the role of change agent realize they can no longer approach change in the oldfashioned way, assuming that someone else will take responsibility for managing change. Kevin is an example of how today’s managers need to think about their change...
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...for health care services? The health status of every individual is relative to environmental and heredity factors. In general, the average individual doesn’t have control over their genetic makeup; however, there behavioral lifestyle is and it influences their overall quality of life. Environmental factors are things that an individual can always alter to improve their health. For example, changes in their diet, physical maintenance, and stress. The decisions from the initial case deal with treatment; further along there is areas of discipline, education, responsibility, and adopted healthy lifestyles. With this in mind, the wrong decision will equally influence health care supply and demand significantly. For example, the increasing rate of diabetes in the country is a result of either decision. Type 1 diabetes is a hereditary form of the virus caused from the digestive system not processing insulin. However, type 2 diabetes is caused by environment influences which cause the pancreas to insufficiently produce insulin. Type 2 diabetes is usually caused by obesity. In fact, I researched this information before for a previous class and its been proven that 95% of all diabetes infected individuals have type 2 diabetes. The overall number of individuals with diabetes make up 30% of the U.S. population. The number of individuals with the disease began to spike in the mid 1990’s and the demographic equally expands from young children to older adults. Financially, the health care...
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...Solutions to Accompany Information Technology Project Management, Seventh Edition ISBN-10: 1133526853 ISBN-13: 978-1133526858 Course Technology MIS Series Kathy Schwalbe, Ph.D., PMP Created November 27, 2012 Table of Contents CHAPTER 1 2 CHAPTER 2 4 CHAPTER 3 6 CHAPTER 4 7 CHAPTER 5 14 CHAPTER 6 20 CHAPTER 7 25 CHAPTER 8 30 CHAPTER 9 33 CHAPTER 10 36 CHAPTER 11 38 CHAPTER 12 41 CHAPTER 13 43 APPENDIX A 44 APPENDIX B 49 APPENDIX C 50 List of solution files available and referenced in this document, in alphabetical order: CHAPTER 1 Introduction to Project Management DISCUSSION QUESTIONS 1. Why is there a new or renewed interest in the field of project management? More and more projects are being done by a variety of organizations. The projects are more complex and often involve the use of new technologies. Organizations are struggling to find better ways to manage their projects. 2. What is a project, and what are its main attributes? How is a project different from what most people do in their day-to-day jobs? What is the triple constraint? What other factors affect a project? A project is “a temporary endeavor undertaken to create a unique product, service, or result” (PMBOK Guide, 2012). In addition to being temporary and unique, other attributes of projects are that they are developed using progressive elaboration, require resources from various areas, should have a primary customer or sponsor, and...
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...S. Department of Health and Human Services Centers for Disease Control and Prevention Office on Smoking and Health Wellness Councils of America American Cancer Society PREFACE As scientific evidence documenting the health hazards posed by environmental tobacco smoke (ETS) continues to mount, workplace decision makers have more reason than ever to protect employees from exposure to ETS on the job. The U.S. Environmental Protection Agency concluded in January 1993 that each year ETS kills an estimated 3,000 adult nonsmokers from lung cancer and that the workplace is a significant source of ETS. In a recent study, nonsmoking employees exposed to ETS at work but not at home had significantly higher levels of a nicotine metabolite in their blood than did nonsmoking workers with no work or home exposure to ETS. Levels of exposure to ETS are lowest in smokefree workplaces. Even before these recent studies were available, the U.S. Surgeon General had determined in 1986 that ETS is a cause of disease, including lung cancer, in otherwise healthy nonsmokers. The Surgeon General also reported that the simple separation of smokers and nonsmokers within the same airspace may reduce, but does not eliminate, the exposure of nonsmokers to ETS. In 1991, the National Institute of Occupational Safety and Health of the Centers for Disease Control and Prevention recommended that “all available preventive measures should be used to minimize occupational exposure to ETS.” Health issues provide ample...
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...Health Wearable Technology !1 The Future of Health Wearable Technology and it's Impact on Healthcare Industry Prashanth Nimmagadda Texas A&M University- Commerce Health Wearable Technology !2 Table of Contents Abstract……………………………………………………………………………………………3 Introduction………………………………………………………………………………………..4 Review of the Literature…………………………………………………………………………..6 Methodology………………………………………………………………………………………8 Findings…………………………………………………………………………………………..9 Summary, Conclusion and Recommendations…………………………………………………..11 References………………………………………………………………………………………..12 Appendix A………………………………………………………………………………………14 Health Wearable Technology !3 Abstract Innovations in technology paved way for a new category of digital devices aimed at improving the quality of life and cost effective healthcare system. This never before seen intersection between technology and healthcare industry leads to an efficient ecosystem which brings value to customers, innovators and investors alike. Health Wearable Technology !4 Chapter 1: Introduction Background For years since the digital revolution, innovation on technological front in healthcare industry has been limited. The complete transaction between a customer and the healthcare organizations is a tedious process and the information system is unorganized. “Health Wearables” commonly called as activity trackers, are being developed by taking advantage of this revolution and thereby fueling the growth...
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...APA Common Mistakes and Helpful Tips Here is an example of citing a PowerPoint from the web – do not cap all words in the title. Mor Barak, M. E. (2014). Chapter 1: Introduction and conceptual framework [PowerPoint slides]. Retrieved from California State University BeachBoard Website: https://bbcsulb.desire2learn.com/d2l/lms/content/manage/topicsmodules_li st.d2l?ou=239789 Morrison, E. E., & Furlong, F. (2013). Chapter 1: Theory of health care ethics. [PowerPoint slides]. Retrieved from California State University BeachBoard Website: https://bbcsulb.desire2learn.com/d2l/lms/content/manage/topicsmodules_li st.d2l?ou=230333 Here is an example of Lecture notes: Martinez, L. K. (2014). Chapter 1: Key concepts. Retrieved from https://bbcsulb.desire2learn.com/d2l/lms/content/preview.d2l?tId=2088458 &ou=230335 Citing your text book: Mor Barak, M. E. (2014). Managing diversity: Toward a globally inclusive workplace. Thousand Oaks, CA: Sage Publications, Inc. O’Lawrence, H. (2013). The historical critique of career & technical education in California from 1900 – 2000 and the status of California community colleges. Santa Rosa, CA: Informing Science Press. Morrison, E. E., & Furlong, B. (2013). Health care ethics: Critical issues for the 21st century. (3rd ed.). Burlington, MA: Jones & Bartlett Learning. Citing a word from a dictionary: Feminism. (n.d.). In Encyclopædia Britannica online. Retrieved from http://www...
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...Learning Outcomes 3. LEARNING AND TEACHING ACTIVITIES 3.1 Approach to Learning and Teaching in the Course 3.2 Learning Activities and Teaching Strategies 4. ASSESSMENT 4.1 Formal Requirements 4.2 Assessment Details 4.3 Assessment Format 4.4 Assignment Submission Procedure 4.5 Late Submission 5. ACADEMIC HONESTY AND PLAGIARISM 6. COURSE RESOURCES 7. COURSE EVALUATION AND DEVELOPMENT 8. STUDENT RESPONSIBILITIES AND CONDUCT 8.1 8.2 8.3 8.4 8.5 8.6 Workload Attendance Special Consideration and Supplementary Examinations General Conduct and Behaviour Occupational Health and Safety Keeping Informed 1 1 1 1 1 1 2 2 2 3 3 3 4 4 4 4 4 5 5 5 6 6 6 6 6 7 7 7 9. ADDITIONAL STUDENT RESOURCES AND SUPPORT 10. COURSE SCHEDULE 1. STAFF CONTACT DETAILS Jianfeng Shen (Lecturer in Charge, Lecturing weeks 7-12) Room: ASB337 Tel No: 9385 4581 Email: jianfeng.shen@unsw.edu.au Consultation: Monday: 1 – 2:30pm Vic Edwards Senior Lecturer in Charge (Lecturing weeks 1 – 6) Room: ASB354 Tel No.: 9385 5860 Email: v.edwards@unsw.edu.au Consultation: Tuesday: 3.00 pm to 4.30 pm Students with queries regarding course administration or lecture contents should: • • • Check WebCT Vista site (especially for announcements) and their UNSW student email accounts See lecturer responsible during his/her consultation times Email the responsible lecturer using your UNSW student email address 2. COURSE DETAILS 2.1 Teaching Times and Locations Lectures: WEDNESDAY WEDNESDAY Tutorials: This course has no formal tutorials...
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...(Homework must be typed) Chapter 1 Problem R-1.16 Give an example of the false sense of security that can come from using the “security by obscurity” approach. Problem C-1.2 Describe an instance of a file that contains evidence of its own integrity and authenticity. Problem C-1.3 Suppose an Internet service provider (ISP) has a voice over IP (VoIP) telephone system that it manages and sells. Suppose further that this ISP is deliberately dropping 25% of the packets used in its competitors VoIP system when those packets are going through this ISP's routers. Describe how a user could discover that his ISP is doing this. Problem C-1.14 Barack periodically comes up with brilliant ideas to stop the financial crisis, provide health care to every citizen, and save the polar bears. He wants to share these ideas with all the cabinet members but also get credit for the ideas. Extending the above approach, he shares a secret key k with all the cabinet members. Next, he broadcasts each idea z followed by value h(k||z). Does this approach work or can Tim claim that he came up with the ideas instead of Barack? Justify your answer. Chapter 2 Problem R-2.15 A salesperson at a high-end computer security firm wants to sell you a protective cover for your passport, which contains an RFID tag inside storing your sensitive information. The salesperson's solution costs \only" $79.99 and protects your passport from being read via radio waves while it is in your pocket. Explain how...
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...explains in clear, simple terms how to create and sustain quality leadership inside an organization. Once you “hardwire” the book’s proven tactics into your company, the dramatic gains will be sustained over time, even as individual leaders come and go. Not only does Quint Studer tell you how to hardwire these behaviors—and make the task seem remarkably “doable”—he explains how you’ll know when you’ve reached this goal. Besides the book’s introduction, this blad includes sections on managing up and reducing leadership variance. Other subjects covered in the complete book include selecting and retaining talent, rounding for outcomes, improving quality, efficiency, and service, and increasing market share, just to name a few. Action steps make the tactics easy to implement, and colorful examples bring them to life. While the ideas in this book have been proven and refined in health care organizations, they also have been field tested in numerous nonhealth care industries. If you find the information in this blad interesting and valuable, please feel free to purchase copies of the book for yourself and your leaders. When you start seeing the amazing outcomes that result from Quint’s ideas, you’ll be glad you did. Studer Group 978-0-471-75729-0 • Cloth • 256 pages US $24.95 • CAN $29.99 • UK £15.99 Available to order now at your local bookstore and from online retailers (will be released in October 2007). PRAISE FOR RESULTS THAT LAST “Change is hard for many people. That’s...
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...responsibility St ep 3 S te p 9 Generate patient statements Check in patients Monitor payer adjudication Review coding compliance St ep 8 S te Check out patients Review billing compliance p7 St ep 5 S tep 6 Learning Outcomes After studying this chapter, you should be able to: 1.1 Explain how healthy practice finances depend on correctly accomplishing administrative tasks in the medical office. 1.2 Compare coinsurance and copayment requirements for health Copyright © 2014 The McGraw-Hill Companies plan benefits. 1.3 Identify the key steps in the medical billing cycle. 1.4 Discuss the impact of electronic health records on clinical and billing workflow. 1.5 Evaluate the importance of professional certification and of medical liability insurance for career advancement. S te p4 Medical Billing Cycle Prepare and transmit claims 1 accounts payable (AP) accounts receivable (AR) benefits cash flow certification coding coinsurance copayment covered services deductible diagnosis documentation electronic claim (e-claim) electronic health record (EHR) fee-for-service health care claim health information technology (HIT) health plan indemnity plan managed care managed care organization (MCO) medical assistant medical billing cycle medical documentation and billing cycle medical insurance medically necessary noncovered (excluded) services out-of-pocket PM/EHR policyholder ...
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...DECLARATION The group hereby declares that except for references to other people’s work, which has been acknowledged, this dissertation is the outcome of our own independent investigation under the supervision of Mr. Sumani John Bosco. NAME ID SIGNATURE GYAMFI KINGSLEY KWAKU IDS/3498/06 ………………………….. JEBUNI BERNARD IDS/3548/06 …………………………. SALIA ELIZABETH ZENABU IDS/3794/06 ………………………… YANGFO JACOB IDS/3902/06 ………………………… ZIEM ABRAHAM IDS/3934/06 ………………………… …………………………… Mr. Sumani John Bosco (Supervisor) Date…………………….. DEDICATION This work is dedicated to the parents and relatives of the group members for their love, care, prayers and support. ACKNOWLEDGEMENT The group wishes to render its first thanks to the Almighty God without whose divine intervention the work would not have been possible. We also acknowledge the immense contribution of the chiefs, elders and people of Zanko and Sokpayiri communities who contributed in diverse ways to making our research a successful one. The group also...
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...TABLE OF CONTENT CHAPTER ONE 1.0 INTRODUCTION 1.1 BACKGROUND OF THE STUDY 1.2 STATEMENT OF THE PROBLEM 1.3 PURPOSES OF THE STUDY 1.4 OBJECTIVES OF THE STUDY 1.5 RESEARCH QUESTIONS 1.6 SIGNIFICANCE OF THE STUDY 1.7 SCOPE OF THE STUDY CHAPTER TWO 2.0 RESEARCH METHODOLOGY 2.1 INTRODUCTION 2.2 RESPONDENT OF THE STUDY 2.3 RESEARCH INSTRUMENTS USED 2.4 RESEARCH PROCEDURE 2.5 DATA ANALYSIS CHAPTER THREE 3.0 FINDINGS AND DISCUSSION 3.1 INTRODUCTION 3.2 DISCUSSION / ANALYSIS OF FINDINGS 3.2.1 SECTION A: LEVEL OF WORK 3.2.2 SECTION B: EMOTIONAL ASPECTS 3.2.3 SECTION C: PHYSICAL ASPECTS 3.2.4 SECTION D: SOCIAL / WORKING ENVIRONMENT ASPECTS CHAPTER FOUR 4.0 CONCLUSION 4.1 OVERVIEW OF THE STUDY CHAPTER FIVE 5.0 RECOMMENDATION 4.1 RECOMMENDATIONS FOR FUTURE RESEARCH REFERENCES APPENDIXES CHAPTER ONE 1.0 INTRODUCTION 2 BACKGROUND OF STUDY Stress is body's way of responding to any kind of demand. It can be caused by both good and bad experiences. When people feel stressed by something going on around them, their bodies react by releasing chemicals into the blood. These chemicals give people more energy and strength, which can be a good thing if their stress is caused by physical danger. But this can also be a bad thing, if their stress is in response to something...
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...Receiving Feedback 19 Pillar Three: What Makes Us Happy 25 Pillar Four: Employee Wellness 36 Pillar Five: You and Your Boss 42 Pillar Six: You and Your Co-Workers 48 Pillar Seven: Personal Growth 54 Pillar Eight: Company Alignment 58 Pillar Nine: Career Satisfaction 63 Pillar Ten: Ambassadorship 66 Conclusion ABOUT THE AUTHOR Jacob Shriar Director of Customer Happiness Jacob is the Director of Customer Happiness at Officevibe, and is on a mission to make the world of work better. He believes that everyone deserves to love their job, and be happy, healthy, and productive at work. He's passionate about startups and company culture, and believes you should never stop learning. 1 PREFACE Why Did I Write This Guide? I wanted to emphasize the importance of emotional metrics, and how they affect engagement. The HR department has a real opportunity to engage workers on a deeper, more emotional level. I want managers to be able to tell how happy and healthy their employees are. I want managers to be able to measure, optimize, and improve each of these metrics so that their employees can be as happy as possible. Who Is This Guide For? This guide is for HR managers, and anyone responsible for employee happiness and company culture. If you’ve wanted to measure and improve your employees’ happiness and wellness levels, this guide is for you. If you’ve ever wondered how to improve relationships between...
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...Human Resource Management, 12e (Dessler) Chapter 1 Introduction to Human Resource Management 1) The basic functions of the management process include all of the following EXCEPT ________. A) planning B) organizing C) outsourcing D) leading E) staffing Answer: C Explanation: The five basic functions of the management process include planning, organizing, staffing, leading, and controlling. Outsourcing jobs may be an aspect of human resources, but it is not one of the primary management functions. Diff: 1 Page Ref: 4 Chapter: 1 Objective: 1 Skill: Concept 2) Which of the following is the person responsible for accomplishing an organization's goals by planning, organizing, staffing, leading, and controlling personnel? A) manager B) entrepreneur C) representative D) generalist E) marketer Answer: A Explanation: The manager is the person responsible for accomplishing an organization's goals by planning, organizing, staffing, leading, and controlling the efforts of the organization's people. An entrepreneur may manage people or may hire a manager to do so instead, but entrepreneurs are defined as individuals who start their own businesses. Diff: 2 Page Ref: 4 Chapter: 1 Objective: 1 Skill: Concept 3) Which of the following includes five basic functions--planning, organizing, staffing, leading, and controlling? A) job analysis B) strategic management C) employee orientation D) management process E) adaptability screening Answer: D Explanation:...
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...Human Resource Management, 12e (Dessler) Chapter 1 Introduction to Human Resource Management 1) The basic functions of the management process include all of the following EXCEPT ________. A) planning B) organizing C) outsourcing D) leading E) staffing Answer: C Explanation: The five basic functions of the management process include planning, organizing, staffing, leading, and controlling. Outsourcing jobs may be an aspect of human resources, but it is not one of the primary management functions. Diff: 1 Page Ref: 4 Chapter: 1 Objective: 1 Skill: Concept 2) Which of the following is the person responsible for accomplishing an organization's goals by planning, organizing, staffing, leading, and controlling personnel? A) manager B) entrepreneur C) representative D) generalist E) marketer Answer: A Explanation: The manager is the person responsible for accomplishing an organization's goals by planning, organizing, staffing, leading, and controlling the efforts of the organization's people. An entrepreneur may manage people or may hire a manager to do so instead, but entrepreneurs are defined as individuals who start their own businesses. Diff: 2 Page Ref: 4 Chapter: 1 Objective: 1 Skill: Concept 3) Which of the following includes five basic functions--planning, organizing, staffing, leading, and controlling? A) job analysis B) strategic management C) employee orientation D) management process E) adaptability screening Answer: D Explanation:...
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