1. a) Contrast efficiency and effectiveness. Give an example of a time when an organization was efficient but not effective and both efficient and effective

Ans: The contrast of efficiency and effectiveness are given below-

Efficiency: Operating in such way that resources are not wasted.
Example: if an organization make black and white television with less cost it will be efficient but not effective

Effective: Doing the right things in the right way at the right times
Example: when a company is both efficient and effective, Toyota car company makes car with low cost but they make them well designed with is liked by all the consumers

1. b) Identify kinds of an organization’s manager by level. Give one example each.

Ans: There are 3 kinds of manager by level which are- Top Level Managers: The relatively small group of executives who manage the organization’s overall goal, strategy and operating policies. Example: CEO

Middle Level Managers: Largest group of managers in organizations.
• Implement top management’s policies and plans
• Supervise and coordinate lower level manager’s activities
Example: Divisional manager

First Line Managers: Managers who supervise and coordinate the activities of operating employees. Example: Office manager

1. c) Define 4 managerial skills that contribute to success

Ans: The four managerial skills that contribute to success are

Technical Skills: o Specialized knowledge and proficiency o Analytical Ability o Works with things, tools and techniques Interpersonal Skills:
 Work with and through people
 Effecitive as a group/team member
 Motives,communicats and resolve conflicts
Conceptual Skills:
• Sees the BIG PICTUR (How the parts fit together)
• Understands the corporation as a whole
• Future oriented…thinks strategically