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Management Jack Ma

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Submitted By jianmay06
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1. What did Jack Ma do that was so different from other company leaders? In what ways is he a revolutionary?

The difference between Jack Ma and the other companies’ leaders is Jack Ma focus more to the customers compared to the shareholders, bank and partners. His philosophy shows that customer is placed at No.1, major owner are No 2 while shareholders are No 3. He also states that an IPO was never have been their goal. As he said “We will continue to adhere to the principle of customer first, employees second, shareholders third”. Even Alibaba have become one of the greatest companies after they made a new IPO record in the history of New York Stock Exchange, but they will continue with their principle which is to protect the benefit of customers and shareholders and also to support their employees.
Another difference between Jack Ma with other company leaders is Jack Ma only owns 7.8% of Alibaba’s shares that is surprisingly low for an owner of a big successful company which is less than 10%. The reasons why Jack Ma doing that is because he needed a large amount of capitals from external environment especially powerful foreign partners to help the growth of his company. Due to the shares that shareholders holding, Masayoshi Son’s Softbank owns 36% of Alibaba’s shares while Yahoo owns 24% of Alibaba’s shares which are larger than the shares hold by Jack Ma which was only 7.8% of the total shares. Jack Ma probably will be losing the ownership table if Alibaba goes public. Therefore, Jack Ma made an agreement with Yahoo to buy 12% of Alibaba’s shares when Alibaba conducts an IPO. Actually Jack Ma wants to create a dual-class share structure where he still can control the operation of Alibaba even though only a small portion of Alibaba’s shares owns by Jack Ma. Next, Jack Ma choose to run a publicly listed company by hiring six major banks which are Credit Susse, Deutsche Bant, Goldman Sachs, JP Morgon, Morgon Stanley and Citigroup in handling the IPO transaction compared to the other companies’ IPO transaction which only hired one or two investment banks. This is to ensure that Alibaba is transparent as most of the corporate governances are seen full of secrecy, greed, and lack of transparency in public view. To enhance Jack Ma’s principle which is to create a company that can serve the society honestly and directly for a long period like GE, IBM or Microsoft. Jack Ma thought Alibaba can prepare jobs to the society and improve the quality of society’s living as Alibaba have created lots of job opportunities with Taobao.
The unique place Alibaba holds in the modern business world is Chinese e-commerce based, with its Amazon-style Tmall.com platform believe to command more than half of the Chinese market business-to-consumer. Last, Alipay which is the effective payment program that created by Jack Ma allow the customers to do the payment by using “Alipay” as compared to Ebay’s PayPal. Alibaba also provide financial services so that customers are able to invest such as in insurance by using Alibaba credit card which is easier as compared to the other payment programs.

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