... I’ve known that good managers’ attributes that are useful are that they are always on top of what happens in the office. They make sure that the whole office runs efficiently by keeping an organized office. It is very important to be organized and to love what you do in order to make sure that the office is taken care of to the best of their ability. That is a reason why I’m interested in how to be a good manager. Firstly, a manager needs thirty skills to be successed: Communication, Listening skills, commitment for a truth, empathy, persuasion, leadership, focus, division of work, obstacle removal, heat absorption, uncertainty removal, project management, and administrative and Financial Skills. Communication, listening skills, and commitment for a truth are the most significant for a manager. Now, I would like to focus on communication first. There’s a lot of communication when you’re a manager. You have to communicate with each of your employees. You have to communicate “sideways” with your co-workers and customers. And you have to communicate upwards with your own manager or executive. You need some substance in the communication, of course — you need to have something worthy of being communicated. But substance isn’t enough — if you know what you’re doing and can’t properly communicate it to anyone else, then you’ll never be a good manager. Secondly is listening skills. This is a part of communication, but I want to single it out because it’s so important. Some...
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...is for you to gain a high level overview of the different industry segments. 1. Public Accounting – Tax & Audit 2. Private/Corporate Accounting 3. Forensic Accounting 4. Fund Accounting 5. Internal Auditing 6. Tax & Wealth Management Step #2: Review the general description of four main skill categories (highlighted in yellow) used in business today as defined by Career Leader including the sub-skills that comprise each category. |Interpersonal Effectiveness: Good at working with, and through, other people. Understand people and how to motivate them. A good team member, as well as team | |leader. Engender others' trust. A skillful negotiator. | • Ability to Compromise: Able to compromise when the situation calls for it. • Ability to Teach: Clear and patient when explaining things; a good teacher. • Comfort with Differences: Comfortable and effective in relating to people from many different backgrounds and cultures. • Empathy Skills: Can see things from other people's points of view. • Gaining Trust: Inspires other people's trust. • Listening Skills: Listens to other people in a way that they feel understood. • Openness to Criticism: Accepts critical feedback without getting defensive. • Respect for Others: Respectful of other people's points of view, as well...
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...1 What Does It Mean to Manage Change? Learning Objectives By the end of this chapter, you should be able to: • • focus • • • • Describe what it means to manage change. Exhibit a proactive approach to managing change. Identify five types of change. Exhibit a change readiness mind-set. Describe the six change management competencies. Create a performance improvement plan. Change in business, as in life, is inevitable, and the amount, pace, and complexity of change are accelerating at an ever-increasing rate. Thus, whether it is called reengineering, culture change, global execution, or mergers and acquisitions, there is more organizational change to contend with than ever before. Change also impacts our personal lives. We change jobs; our children leave home; and sometimes we move across the country. Thus, the period in which we are living is one in which change is the norm. What does this mean for you? Today, the responsibility for managing change is part of your job description. In fact, everyone in a leadership role must take on the challenge of helping his or her organization change in a way that ensures its future viability and competitiveness. More than anything else, managers who successfully play the role of change agent realize they can no longer approach change in the oldfashioned way, assuming that someone else will take responsibility for managing change. Kevin is an example of how today’s managers need to think about their change...
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...MANAGEMENT VS. LEADERSHIP Management vs. Leadership Leadership can be defined as the ability to direct the operations, activity, or performance of others. A leader is an individual who leads, guides or inspires others. A leader is someone who will take charge of a group or be vocal amongst others. However, to be a leader, one must not only have the ability to take charge or be vocal, but also must have the respect of others in the group, team, or organization. With leadership, perception is the better part of reality: Being a good leader may be difficult if followers do not perceive the individual as one (Altar 2006). A leader must know what his or her followers think. Most important leaders will say that leadership ability is the single most important personal attribute that one needs to succeed. Leadership has many facets to its name. Some of the most important leadership skills are communication and relationship building. One trait that is not characteristic of a good leader is dominance. When a leader tries to dictate, they will lose respect from others. A commanding style of leadership in not recommended, but rather have one who can win hearts and minds. In the present, many organizations are putting their employees through different leadership development programs. "Companies with effective processes for assessing individual leadership development needs were significantly more likely to have recorded an increase in sales and net income between 2003 and 2004" (Switzerland...
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...have the behavior to influence workers to do what they otherwise may not be willing to do, and without creating a stressful situation, or they do not, and the cost will escalate and ripple for a long time. Good managers are essential to any successful organization. Some people are destined to become a good manager while others are not. The issue is that they have not developed the necessary skills and behaviors because they have not had any formal management training. Too often people are promoted into management positions but are not given the right support and development to fulfill their role adequately. A good manager has organizational skills, people management skills, and is professional, a bad manager struggles with these skills. The ability to be a good manager depends on superior organizational skills. To manage other people, you must know how to set priorities and allocate them according to each individual’s skills and abilities. A well organized manager can perform easily while showing confidence and control in the organization, and creating a productive environment for all workers. The organizational skills of a manager are also geared toward specific tasks, such as setting project deadlines and conducting performance evaluations, all of which contributes to a more efficient work system. Planning skills are needed for a manager to be successful. Coordinating resources is another important organization skill. Managers must know how to coordinate both internal...
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...Management Style HCS/325 April 4, 2016 Lisa Jones Management Style Every manager has a unique management style when it comes to handling employees. Managers play a major role in building a bond between employees. Using a management style, managers can formulate strategies to ensure all employees come together as a single unit. It is ultimately the manager’s responsibility to make sure that employees are content with their job obligations to ensure self-fulfillment and a stress free workplace. Managers must understand the employees and must fight hard to fulfill his or her expectations. What is Management? Management can be defined as the act of getting individuals to work together to accomplish goals and objectives utilizing obtainable resources effectively and efficiently. Management is the driving force of the business. In today’s society, businesses are highly competitive and rely on an effective, efficient, competent, and capable manager to bring success to the organization. It is through management that company activities are well organized and carried out effectively. Without a constant flow of managers to guide organizations, society would not improve or exist from a professional stand point. Establishing managerial and employee communication is key. This ensures efficiency in the workplace. Good and Poor Qualities of a Manager There is a variety of qualities that determine if a manager is good or bad at his or her job. There are several...
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...Introduction The efficient management of any organization is the central driver of the constant achievement of the business and it is influenced by both the internal and external factors of the organization. It is vital that the Top Management aims to display successful leadership & management in organisation concurrently and in view of other duties & responsibilities. The Report aims to enhance the understanding regarding leadership & Managerial skills. This report will discuss the practices and management principles, will perform the review regarding potential as prospective manager, display managerial skills in the business & services context, and will develop a Career development plan for employment in the Business and services context. Discussion The diverse forms of Management styles are vital to the success or failure of any Business. The following are few of the Management Styles: Autocratic Management style: This form of Management style permits the Businesses to sustain a blue print if we require and how the company functions. This is due to the base of an Autocratic type of Management comes from concept of a nation which is govern by the dictator or the king. This type of management style permits the individual to make the final decisions regarding the business without the staff having any input but usually base the decision with staff in mind and what they assume is best for them (Batten, 2008). Democratic Management: The Democratic style of management is the style obtained...
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...Management & Leadership: Macy’s Shaniece Roberts MGT/330 June 18, 2012 Jo Hogg Management & Leadership: Macy’s Before beginning, a little introduction to the company is in order. In 1858, Macy’s was born, meaning 153 years of running. Macy’s is one of America’s iconic retailing brand and department stores. The department store has about 800 stores open throughout the United States as well as a website. Macy’s management states, “Macy’s offers powerful assortments and the best brands, tailored to each and every customer with obvious value, engaging service and unforgettable moments,”(Macy’s Inc, n.d.). Macy’s is sure to embrace the consumers and do the utmost to let the consumer have an extraordinary shopping experience. The department store constructs events such as the Macy’s Thanksgiving Day Parade, Fourth of July Fireworks, flower shows, fashion extravaganzas, celebrity appearances, cooking demonstrations, and decorations and traditions for holidays. The events held create a better relationship between the consumer and Macy’s. Macy’s provides the consumer with exclusive brands. The brands are unique and interesting with the possibility of not finding elsewhere. The staff interacts with the consumers personally in the department stores, the website, and even on mobile devices providing advice and options in fashion and home. The façade of Macy’s is revealed through television shows and advertisements, style magazines, movies, blogs, and more...
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...effective relationships requires time and effort. The most effective relations take many forms and are fruitful, effective and satisfying. This only occurs when the parties involved cultivate a level of high trust in their relationships, also called inter-dependence. For this paper we will discuss the basic skills that a leader must possess in order to succeed in building effective relationships. We will also discuss some of the methods used to build effective relationships with superiors and peers. Finally we will look at the role of the leader in different participatory management methods. Leader Skills These features not only facilitate a relationship to mature and deliver exceptional results, but just as importantly, they also preclude a relationship from unravelling under the weight of confusion and external stimuli – a vital aspect in today’s fast-paced and ever-changing world Anyone coming up thru the ranks in the military and in the civilian sector knows that in order for a leader to be successful that they must possess certain leadership skills. Although not all inclusive, these skills will set up a leader to be successful. These skills include: organization and time management, selling skills, resource acquisition and management, technologically savvy, persuasive and negotiating skills, and ethics (Javitch, 2009). Companies are not only looking for leaders who will be able to take over and get the job done, they are looking for leaders with the ability to be...
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...Building effective relationships requires time and effort. The most effective relations take many forms and are fruitful, effective and satisfying. This only occurs when the parties involved cultivate a level of high trust in their relationships, also called inter-dependence. For this paper we will discuss the basic skills that a leader must possess in order to succeed in building effective relationships. We will also discuss some of the methods used to build effective relationships with superiors and peers. Finally we will look at the role of the leader in different participatory management methods. Leader Skills These features not only facilitate a relationship to mature and deliver exceptional results, but just as importantly, they also preclude a relationship from unraveling under the weight of confusion and external stimuli – a vital aspect in today’s fast-paced and ever-changing world Anyone coming up thru the ranks in the military and in the civilian sector knows that in order for a leader to be successful that they must possess certain leadership skills. Although not all inclusive, these skills will set up a leader to be successful. These skills include: organization and time management, selling skills, resource acquisition and management, technologically savvy, persuasive and negotiating skills, and ethics (Javitch, 2009). Companies are not only looking for leaders who will be able to take over and get the job done, they are looking for leaders with the ability to be organized...
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...efficient management of any organization is the central driver of the constant achievement of the business and it is influenced by both the internal and external factors of the organization. It is vital that the Top Management aims to display successful leadership & management in organisation concurrently and in view of other duties & responsibilities. The Report aims to enhance the understanding regarding leadership & Managerial skills. This report will discuss the practices and management principles, will perform the review regarding potential as prospective manager, display managerial skills in the business & services context, and will develop a Career development plan for employment in the Business and services context. Discussion The diverse forms of Management styles are vital to the success or failure of any Business. The following are few of the Management Styles: Autocratic Management style: This form of Management style permits the Businesses to sustain a blue print if we require and how the company functions. This is due to the base of an Autocratic type of Management comes from concept of a nation which is govern by the dictator or the king. This type of management style permits the individual to make the final decisions regarding the business without the staff having any input but usually base the decision with staff in mind and what they assume is best for them (Batten, 2008). Democratic Management: The Democratic style of management is the style...
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...Problem Solving Case questions (up to 1 page maximum) Please remember that all assignment submittals require the signed “Integrity Statement”. MAIN QUESTION: CHAPTER 1 CONTENT What do you consider the most important points (or lessons) that were introduced in the text and class discussion? Were these new topics or did they reinforce what you had previously learned? What have been your personal experiences and/or how would you apply these to your workplace? I have been a part of many different jobs over the years and until recently, at a lower level with no managerial or supervisory responsibilities. As a first line of communication to upper management a supervisor has to have excellent communication skills and create a great working and professional with the employees they oversee. If there are any issues from a first line supervisor or (s)he does not take their job seriously, employee moral breaks down. When a concern is raised it needs to be communicated up through the management chain if a supervisor cannot correct it. The supervisor needs to be able to take concerns, troubleshoot and communicate further if needed. The topics covered were something I believe I had some strong knowledge on since I have been in the workforce since I was 16. It is important to observe others, including upper management and...
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...Training as an indicator of professional success (OJT- 30 students respondents) Introduction: The Hotel and Restaurant Management curriculum provides a synthesis of different skills, concepts and principles specializing in hospitality training. It involves the study and application of practical and managerial knowledge’s and functions such as hotel and restaurant operations, culinary arts, food service , hospitality education and research that are essential in preparing the students to adapt future restaurateurs and hoteliers. Why study on-the-job training? Although this educational form is widespread, and acknowledgement as significant, little is known about the why’s and how’s of it. Our study in a stockroom was initial effort to make visible to research and educational communities an actual instance of on-the-job-training. We wanted to go beyond general description and make available a detailed analysis of training and learning processes as they occur in the day-to-day working environment: How does the workplace support such learning? What devices do worker-trainers use to help newcomers acquire the knowledge and skills the job requires? How is training field into ongoing work activities? Our effort to unpackaged the “black box” of workplace training had broader objective as well. Educational research has traditionally focused on the schools. Most of what we know about teaching and learning processes devices from studies in academic classrooms. A decade of interdisciplinary...
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...ENHANCING SKILLS AND BEHAVIOR AS A HUMAN RESOURCE STUDENT INTRODUCTION All businesses, no matter what the size, need some sort of organizational structure, consisting of various departments that contribute to the company’s overall mission and goals. Human Resource Management has always played a major role in sustaining the company and maintaining its work force. They are the ones who work for the organization such as employee recruitment and retention, exit interviews, motivation, assignment selection, labor law compliance, performance reviews, training, professional development, mediation, and change management, and many more. It is really important in a business to have people who will manage and organized the employees. Based on a survey, 8 out of 10 businesses are successful because of the influence of Human Resource in the company. Being an HR manager consistently ranks as one of the best jobs, with a #4 ranking by CNN Money in 2006 and a #20 ranking by the same organization in 2009, due to its pay, personal satisfaction, job security, future growth, and benefit to society. Which is why the BSBA course, with Human Resource Development Management as its major, aims to prepare the graduates for a career in the specialized field of Human Resource Management which are essentially found in the manufacturing and marketing areas and related services basically established in industries such as pharmaceutical, semi-conductor, food and beverage, banking industries...
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...that any suppressed content does not materially affect the overall learning experience. The publisher reserves the right to remove content from this title at any time if subsequent rights restrictions require it. For valuable information on pricing, previous editions, changes to current editions, and alternate formats, please visit www.cengage.com/highered to search by ISBN#, author, title, or keyword for materials in your areas of interest. Copyright 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Licensed to: CengageBrain User Leadership: Theory, Application, & Skill Development, Fifth Edition Robert N. Lussier, Christopher F. Achua Vice President of Editorial, Business: Jack W. Calhoun Publisher: Erin Joyner Acquisitions Editor: Scott Person Senior Developmental Editor: Julia Chase Marketing Manager: Jonathan Monahan Marketing Coordinator: Julia Tucker Media Editor: Rob Ellington Manufacturing Planner: Ron Montgomery Senior Art Director: Stacy Jenkins Shirley Rights Acquisition Director: Audrey Pettengill Interior Design, Production Management, and Composition: PreMediaGlobal...
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