Introduction
As part of our Office Management course we are required, as part of a group to produce a report for the Managing Director of the company with information on Conceptual, Technical and human skills necessary for the office manager and the importance of these skills in order to work efficiently and effectively. We are required to provide information on how a manager would use these skills at work.
Human Skills
One of the major criteria for success in running an office is the attitude of the person in charge, their attitude to work, to people and employees. Human skills involve knowing how to interact and work well with people both individually and in groups. It is the ability to communicate verbally, physically and in writing with confidence and assurance. Communication skills involve the ability to transfer information, concepts and feelings to and from people which is important when attending meetings, reading or preparing reports, discussing projects with colleagues and explaining procedures. Managers must be at ease while conversing with others as this will enable them to get the job done in the most efficient way. Examples of human skills are the ability to relate to people and understand their needs and motives and to show genuine compassion. An office manager is often responsible for listening to complaints that come from staff members or outside parties who have issues with the business itself. It is up to the office manager to listen to other people, hear what they’re saying and pay attention to what is heard, address the situation and come up with complete resolution to the problem. Dealing with people means taking into account their feelings and acknowledging your own and this is why human skills are a vital part of being an office manager. The better the manager’s human skills, the more likely the manager will be able to work with