...international and national quality standards and that it regularly surveys the quality system that have been included in its business practice. The implementation of Quality Management System ISO 9001 in a hotel demands a lot of paperwork; it is time consuming and increases additional costs. In a research carried out by Adanur–Allen (1995), he stated that the main advantages of a successfully implemented ISO 9000 are improved business efficacy, greater consumer satisfaction and improved competitiveness. Since customers are very demanding when it comes to the quality of service in the hotel industry, organisations are competing to become quality leaders through ISO. The adoption of a quality management system should be a strategic decision of an organization. The design and implementation of an organization's quality management system is influenced by * a) its organizational environment, changes in that environment, and the risks associated with that environment, * b) its varying needs, * c) its particular objectives, * d) the products it provides, * e) the processes it employs, * f) its size and organizational structure. This International Standard can be used by internal and external parties, including certification bodies, to assess the organization's ability to meet customer, statutory and regulatory requirements applicable to the product, and the organisation's own requirements. Process approach This International Standard promotes the adoption of a...
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...Information System of Standard Bank Limited [pic] Submitted To: Dr. Md. Mosharraf Hossain Professor Department of Management University of Dhaka Submitted By: Sabbir Ahmed 3-11-21-065 Department of Management University of Dhaka Date of Submission 09.11.2014 Preface Theoretical knowledge, what we learn through our academic activities, is not sufficient to prepare ourselves for the life battle. Academic knowing is needed to be backed up by practical experience. In business studies, besides their usual theoretical course works, students are required to fulfill some practical assignments which are set by the course teachers to examine the depth of knowledge learned by the students. Most of the time, the students are required to study a practical working environment of any organization or industry to critically examine ‘what is actually going on’ in the real world. This document is prepared as a result of an assignment set by the honorable course teacher of the course “Fundamental of MIS”. .My duty was to describe “Information System of My Organization.” and report what I found. This is how this assignment paper titled “Information System of Standard Bank Limited.” was emerged. I believe this paper is a reflection of accumulation of my effort, learning and dedication. Letter of Transmittal November 8, 2014 Dr. Mosharraf Hossain Professor MBA (Evening) Program Department of Management Studies ...
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...Mark Kaganov The Perfect Manual A Guide to Lean Management Systems ISO 9001:2008 ISO 13485:2003 ISO 14001:2004 BS OHSAS 18001:2007 and other standards Seventh edition QW Enterprises, LLP, a fictional company referenced in this book, does not have any association with any other company that may carry the same name. © 2009 Quality Works All rights reserved. No part of this book may be reproduced in any form or by any means without permission in writing from the publisher, except as defined in the License Agreement. The Perfect Manual 07 Published by Quality Works www.quality-works.com The Perfect Manual 1 Chapter 1 Foreword Chapter 1 – Foreword Page 1 of 90 The Perfect Manual 1.1 Table of Contents 1 Chapter 1 Foreword .................................... 1 Table of Contents ............................................................ 2 Introduction ...................................................................... 4 About the Author ............................................................. 6 ISO – Brief Overview ....................................................... 8 The History of Quality .................................................... 10 Why We Need ISO 9001 ............................................... 13 How to Work With This Electronic Book ........................ 15 2 Chapter 2 Quality Manual 101 ................... 18 2.1 What is a Quality Manual? ............................................. 19 2.2 Quality Manual – Two Philosophies...
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...the generic structure of International standard International Organization for standardization (ISO) 9000, Quality management systems – fundamentals and vocabulary. The research is based on the Halliday framework and his language functions approach. The theoretical basis on this research is based on Halliday, Swales and Bhatia genre interpretations. In ISO 9000 standard appears transactional language function and the main purpose of it is to deliver information. Quality manual is message oriented because there are written standards which you have to achieve to get ISO 9000 certification. In conclusion the research shows that Hallidays framework completely reveals the generic structure of ISO 9000 quality manual. Key words: Genre analysis, generic structure, ISO 9000 quality system Table of Contents Introduction………………………………………………………………..1 1. Literature review………………………………………….……….…….3 1. Research design ……………………………………………….....5 2. Empirical part…………………………………………………………….6 Conclusions………………………………………………………………….8 Theses………………………………………………………………………..9 References…………………………………………………………………...10 Introduction Genre analysis has been a relevant part of text analysis for years and it is important to distinguish the generic structure of the text to understand it completely. The theme- Genre analysis of ISO 9000 quality management systems-fundamentals and vocabulary was chosen...
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...Leaders must create an environment that encourages people to achieve the organization's objectives. QM/ISO policies/WCM/AA/050808 2 ISO - Policies Organizations rely on people. Therefore: Organizations must encourage the involvement of people at all levels. Organizations must help people to develop and use their abilities. QM/ISO policies/WCM/AA/050808 3 ISO - Policies Organizations are more efficient and effective when they use a process approach. Therefore: Organizations must use a process approach to manage activities and related resources. QM/ISO policies/WCM/AA/050808 4 ISO - Policies Organisations are more efficient and effective when they use a systems approach. Therefore: Organizations must identify interrelated processes and treat them as a system. Organizations must use a systems approach to manage their interrelated processes. QM/ISO policies/WCM/AA/050808 5 ISO - Policies Organizations are more efficient and effective when they continually try to improve. Therefore: Organizations must make a permanent commitment to continually improve their overall performance. QM/ISO policies/WCM/AA/050808 6 ISO - Policies Organizations perform better when their decisions are based on facts. Therefore: Organizations must base decisions on the analysis of factual information and data. Organizations depend on their suppliers to help them create value. Therefore: Organizations must maintain a mutually beneficial relationship with their suppliers...
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...Interdisciplinary Management Research V QUALITY MANAGEMENT IN EDUCATION Suzana Vlašić1, Smiljana Vale2, Danijela Križman Puhar3 3 smiljanavale@net.hr Financial Manager, Maistra d.d., Croatia, danijela.krizman.puhar@maistra.hr 2 ____________________________________________________________ ____ Abstract Having considered the current situation of the Croatian educational system and the quality of all its individual components, we can’t help but notice that the awareness of the importance of education as a foundation for the growth and development of each country isn’t strong enough. Education quality is becoming increasingly important for those who are involved in it either directly or indirectly, and for those who use its services. Access to education and quality education are to be regarded as mutually dependent and indivisible needs and rights. This is primarily achieved by developing creativity, civic and democratic values, as well as by knowledge, abilities and skills needed for everyday and professional life. Basic education is not sufficient or complete, and therefore should be considered only as a basis for learning that needs to be used all life long. Lifelong learning for all has become one of the pillars of development. Quality management is a part of management aimed at achieving quality goals through planning, monitoring, assuring and improving quality. Involving all members of the organization brings us closer to total quality control (Total Quality...
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...identifies the standards required by businesses, government and society, develops them in collaboration with sectors that will use them, and adopts them as stipulated international standards. The organization “is located in Switzerland and was established in 1947 to develop common international standards in many areas. Its members come from over 120 national standards bodies.” (Praxiom research group limited, 2005). ISO 9000 is concerned with the quality of production of goods and services by individuals or corporate bodies. It stipulates standards and mandates compliance with them from such individual or corporate bodies as have signified to the ISO their interest to deliver high-quality goods and services. The ISO standards apply to a very extensive range of services and production, including “manufacturing, processing, printing, legal and financial services, publishing, health care, utilities, education, instrumentation, farming, consultation, horticulture…” (Ibid) Compliance with ISO 9000 streamlines the structure of an organization or company towards guaranteed vitality and sustainability. “Your organization can output faster, reduce costs, and be more competitive in the marketplace. … Compliance makes you a more attractive trading partner, in that it demonstrates your ability to meet standards and deliver on time.” (Quality-Rite Software). ISO 9000 helps beneficiaries to develop a quality system specified by one of the following standards: ISO 9001, ISO 9002...
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...SUPPLY CHAIN MANAGEMENT Name: Kerry Laird Submission Date: 10th March 2014 Lecturer: Paul Tracey | | | | Table of Content Item Page Introduction 2 What is ISO 9001 - Quality management system........................................2 ISO 9001:2008…………………………………………….........................2 The Concept of Quality Management……………..…………………...….3 The major clauses and sub-clause are:…....………….…………………....4 Quality Management Principles:…………………………………………..5 Audits, reviews and assessments…………………………………………..6 Single-Loop Learning Model……………………………………………...6 Double-Loop Leaning Model………………………………………….......7 References………………………………………………………………....8 Appendix…………………………………………………………………..8 Assess how a quality management system standard is supposed to work to aid the relationship or relationships between a buying organisation and its supplying organisations. Introduction Any organisation can benefit from implementing an effective quality management system. The foundation of a quality organisation is the concept of the customer and supplier working together for their own benefit of receiving the end product in the way in which they want the product to be. For this to be effective, the customer-supplier interfaces must extend internally and externally in the organisation. What is ISO 9001 - Quality management system? The ISO 9001 addresses certain aspects of quality management and contains...
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...The CEO of Dawn Meats has contacted us and requested that a business report be prepared in order to analyse and evaluate the quality management system currently in place in the organisation and give professional advice for enhancing their system going forward. Therefore, this report aims to look into detail at the current systems that Dawn Meats have in place and pinpoint any areas where there is opportunity for improvement or addition. Organisational Overview Dawn Meats was formed in 1980 and are one of the largest food processing companies and suppliers of beef, pork and lamb in Europe. They are also part of the Queally Group which is Ireland’s largest privately owned agri-business. Dawn Meats process over half a million cattle and one million lamb annually thus producing tonnes of meat products being delivered daily to hundreds of Europe’s leading retail outlets. Dawn Meats deem product integrity to begin on the farm and therefore already have many quality systems in place. First and foremost, Dawn Meats only accept quality assured livestock and ensure this by only working with farmers through the accredited farm assurance schemes and by independently auditing the selected farms regularly and therefore achieving their ‘Gate to Plate’ Policy though batch coding in which every piece of meat can be traced back to where it was farmed. The Dawn Meats products are manufactured under the principles of good manufacturing practice. Their quality assurance is ensured to...
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...Quality Management Systems Introduction An organisation will benefit from establishing an effective quality management system (QMS). The cornerstone of a quality organisation is the concept of the customer and supplier working together for their mutual benefit. For this to become effective, the customer-supplier interfaces must extend into, and outside of, the organisation, beyond the immediate customers and suppliers. A QMS can be defined as: “A set of co-ordinated activities to direct and control an organisation in order to continually improve the effectiveness and efficiency of its performance.” These activities interact and are affected by being in the system, so the isolation and study of each one in detail will not necessarily lead to an understanding of the system as a whole. The main thrust of a QMS is in defining the processes, which will result in the production of quality products and services, rather than in detecting defective products or services after they have been produced. The benefits of a QMS A fully documented QMS will ensure that two important requirements are met: • The customers’ requirements – confidence in the ability of the organisation to deliver the desired product and service consistently meeting their needs and expectations. • The organisation’s requirements – both internally and externally, and at an optimum cost with efficient use of the available resources – materials, human, technology and information. These requirements can only be truly met...
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...interdependence; QA relies mostly on the QC feedback and both work to deliver good quality products/services; but they are different processes. Next table shows the differences between them. QA vs. QC Definition from ASQ.org Assurance: The act of giving confidence, the state of being certain or the act of making certain. QA: The planned and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled. Other definition QA is a failure prevention system that predicts almost everything about product safety, quality standards and legality that could possibly go wrong, and then takes steps to control and prevent flawed products or services from reaching the advanced stages of the supply chain. Definition from ASQ.org Control: An evaluation to indicate needed corrective responses; the act of guiding a process in which variability is attributable to a constant system of chance causes. QC: The observation techniques and activities used to fulfill requirements for quality. Other definition QC is a failure detection system that uses a testing technique to identify errors or flaws in products and tests the end products at specified intervals, to ensure that the products or services...
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...reduce the level of inaccuracy as much as possible, given the limitations of our testing systems. An accuracy level of 99% may at first glance appear acceptable, but the resulting 1% error can become quite large in a system where many events occur, such as laboratory testing. Laboratories produce test results that are widely used in clinical and public health settings, and health outcomes depend on the accuracy of the testing and reporting. If inaccurate results are provided, the consequences can be very significant, including: 1.Unnecessary treatment 2.Treatment complications 3.Failure to provide the proper treatment 4.Delay in correct diagnosis 5.Additional and unnecessary diagnostic testing. 6. legal implications. These consequences result in increased cost in time and personnel effort, and often in poor patient outcomes. In order to achieve the highest level of accuracy and reliability, it is essential to perform all processes and procedures in the laboratory in the best possible way. The laboratory is a complex system, involving many steps of activity and many people. The complexity of the system requires that many processes and procedures be performed properly. Therefore, the quality management system model, which looks at the entire system, is very important for achieving good laboratory performance. 1.1: Overview of the quality management system A quality management system can be defined as "coordinated activities...
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...INTERNATIONAL STANDARD ISO 9001 Fourth edition 2008-11-15 Quality management systems — Requirements Systèmes de management de la qualité — Exigences Reference number ISO 9001:2008(E) © ISO 2008 Provided by Pronorm AS for Det Norske Veritas AS (DNV) 2008-11-19. Reproduction is not allowed. ISO 9001:2008(E) PDF disclaimer This PDF file may contain embedded typefaces. In accordance with Adobe's licensing policy, this file may be printed or viewed but shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In downloading this file, parties accept therein the responsibility of not infringing Adobe's licensing policy. The ISO Central Secretariat accepts no liability in this area. Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation parameters were optimized for printing. Every care has been taken to ensure that the file is suitable for use by ISO member bodies. In the unlikely event that a problem relating to it is found, please inform the Central Secretariat at the address given below. COPYRIGHT PROTECTED DOCUMENT © ISO 2008 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or ISO's member...
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...ration manag ISO 9000 - Quality management The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved. Standards in the ISO 9000 family include: * ISO 9001:2015 - sets out the requirements of a quality management system * ISO 9000:2015 - covers the basic concepts and language * ISO 9004:2009 - focuses on how to make a quality management system more efficient and effective * ISO 19011:2011 - sets out guidance on internal and external audits of quality management systems. ISO 9001:2015 ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001. This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits. ...
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...Quality Improvement and Management Dr. Kislal Case Study 5.1 The First Audit Quality Auditing is a management tool to systematically determine compliance to requirements. Poorly executed audits provide incomplete or inaccurate information upon which to base future decisions. The ISO 9000 and MBNQA standards and criteria are the two most frequently used audit standards in the United States. Can John conduct an audit of his company’s quality management system given its present state? Discuss - A quality management system (QMS) is a collection of business processes focused on achieving quality policy and quality objectives to meet customer requirements. It is expressed as the organizational structure, policies, procedures, processes and resources needed to implement quality management. Business success may simply be the extent to which your organization can produce a higher-quality product or service than your competitors are able to do at a competitive price. When quality is the key to a company’s success, quality management systems allow organizations to keep up with and meet current quality levels, meet the consumer’s requirement for quality, retain employees through competitive compensation programs, and keep up with the latest technology. So no I don’t think John can conduct a proper audit. He’s missing too much important paper work. What are some of the documentation requirements that John must address on order to develop his quality management system so that they comply...
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