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Manager Paper

In: Business and Management

Submitted By williard29
Words 511
Pages 3
Guillermo Perez
Professor Dr. Max
MHR 301 TTH 6
November 25, 2014
Manager Paper

I interview Anthony Rodriguez the General manager of TGI Friday’s in Rancho Cucamonga. TGI Friday's is a franchise restaurant that serves a variety of food items (like burgers, pasta, wings, salads). The TGI Friday’s, in Rancho Cucamonga, has a large amount of traffic with weekly sales of 90 to 100 thousand and about 60 employees. Anthony has no college education but has read many manger books like the One Minute Manager and Good to Great. Before becoming a General manager of TGI Friday’s, he uses to be a server for a different Friday’s. The purpose of the interview was to determine how a manager plans their day-to-day operations and how they motivate employees. Planning is a very important for managers since it helps them understand their overall task with steps needed to accomplish such task. However there is not right way to plan so everyone has his or her own ideas of planning. For Anthony planning means creating a list of his entire task. At times he is asked to increase the use of customer loyalty program (a program offered at Friday’s that allows customers to earn points on purchase and allows them to receive free items). So he brainstormed and came up with idea of creating a game by offering top servers with the most sign up a gift card. Later he executed his plan, which end up being a success since it increased sign ups.
Motivating employees to perform everyday task is an important task for a manager. TGI Friday’s offers employee’s competitive wages (servers/ barters/ bussers) could earn tips. So wages is what drives employees at Friday’s. When I asked Anthony about how he motives employees he said in multiple ways. He brings pizza so employees could enjoy during their break. He also plays games with servers to drive sales by having servers and barters work in groups....

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