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Manager Retention

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UNLV Theses/Dissertations/Professional Papers/Capstones

5-1-2007

Manager retention and the Steamboat Ski Resort
Michael D. Gumbiner
University of Nevada, Las Vegas

Follow this and additional works at: http://digitalscholarship.unlv.edu/thesesdissertations Part of the Hospitality Administration and Management Commons, and the Work, Economy and Organizations Commons Repository Citation
Gumbiner, Michael D., "Manager retention and the Steamboat Ski Resort" (2007). UNLV Theses/Dissertations/Professional Papers/ Capstones. Paper 481.

This Professional Paper is brought to you for free and open access by Digital Scholarship@UNLV. It has been accepted for inclusion in UNLV Theses/ Dissertations/Professional Papers/Capstones by an authorized administrator of Digital Scholarship@UNLV. For more information, please contact marianne.buehler@unlv.edu.

MANAGER RETENTION AND THE STEAMBOAT SKI RESORT

by

Michael D. Gumbiner Bachelor of Arts California State University Fullerton 1987

A professional paper submitted in partial fulfillment of the requirements for the

Master of Hospitality Administration William F. Harrah College of Hotel Administration

Graduate College University of Nevada, Las Vegas May 2007

1

PART ONE Introduction The material for this paper centers on the Steamboat Ski Resort Corp. The ski resort was chosen for this study because of its need for a management retention plan. Steamboat was ranked as a top 10 international ski resort in North America by Snow Country Magazine (“Top 50 ski resorts,” 1997). It has maintained this distinction for many years. It has been noted for its idealistic “champion power” and its unpopulated vast terrain. In particular, it has always scored high in the customer experience categories for exceptional down-home friendly people. A chart, prepared by Net promoters.com, on customer and employee...

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