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Managerial Marketing

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Facing Exchange Relationship with Customers

Willard Williamson, Sr
Managerial Marketing – BUS 620
Dr. Larry Flegle
February 7, 2011

Abstract: In this paper I will be discussing the issues that force companies that market products that may not sell easily. Will discuss the impact exchange relationship will have on a customer who doesn’t want to be a customer. Will also discuss how companies effectively approach this relationship.

Marketing is a social process involving the activities necessary to enable individuals and organizations to obtain what they need and want through exchange with others and to develop ongoing exchange relationships (Mullins & Walker, 2010). A company that is attempting to sell a product that is not an easy sell must research through surveys and other means to learn how their customers feel about the product, if the customer has any real interest to buy or have the product in their home or to use it. The company must have a good understanding of their customers by listening to their customers while they gather information, analyze, and understand the customer’s problems and tailor their offerings to the customer’s needs (Abed & Haghighi, 2009). A well established customer oriented relationship can help sales people satisfy buyers needs on a long term venture. The sellers must spend considerable time and be dedicated to understanding and then satisfying the customer through buyer – seller relationships. The success for most companies is the sales skills of its people, this enables them to have long - term relationships, develop trust and friendship, commitment, all coupled with honesty (Abed & Haghighi, 2009).
The exchange relationship can impact the customer because they are looking to buy goods and services for their own personal use or the use of others in their household, these are called consumer goods and

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