...My definition of a great manager is one who “gets things done through people”; if you want it right you don’t always have to do it yourself. In addition, there is a quote by the philosopher Lao Tzu that I absolutely feel sums up a great leader: “Go to the people. Live with them. Learn from them. Love them. Start with what they know. Build with what they have. But with the best leaders, when the work is done, the task accomplished, the people will say "We have done this ourselves". Leadership: * Be a servant manager – Take a humble approach with your direct reports (supervisors) and work for them, and not the other way around. Treat your direct reports and their employees with dignity, stay focused on the moment and do not multitask when speaking with employees, never interrupt them, listen to them intensely, smiling, saying please and thank you, acknowledge and welcome the contributions of your staff, quickly admit your mistakes, apologize as needed, never have to be the smartest person in the room, spend time on the front lines with your staff, and engage your customers. * Be a positive leader – You will set the tone for the entire staff in your department. If you are down and acting as if you are fighting against the world your staff will feel that same way. Your example is the personality reflected throughout the entire department. I expect you to be a positive leader. You are always setting an example for your staff to follow. Is it a good example, or a bad example...
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...The Humane Manager: Role and Relevance in managing people in an organisation “Great management is about character and not technique “ Presenters - Anurag, Ashish, Abhishek, Sumanta, Suvrodip There are two categories of managers we come across in our daily life.One the Good Managers and the other Great Mangers. A good manager has all the technical proficiencies one expects a manger to have,what a b-school may instill in him/her,the stats,the data analysis,the curve-fittings,the collective bargaining and negotiation skills,the strategies.These are the subjects which can be taught.But we are still in the dark ages when it comes to teaching people how to behave like great managers- how to instill courage and integrity,how to stand up for human dignity and rights.These are things that cannot be taught.Managers are not responsible for other’s happiness we say,the workplace is not a nursery school we say, we have market shares and profits to bother,power is too useful to and entertaining to dribble away on relationships,we have go tour own nests to feather. But the only people who become great managers are the ones who believe in their guts that managing is not just a set of mechanical processes but a series of human interactions. We may love and work hard for the manager who knows little for a manager who knows little about pay roll management, marketing or computers ,but we almost invariably dislike and thwart managers who are mean-spirited...
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...TTH 6 November 25, 2014 Manager Paper I interview Anthony Rodriguez the General manager of TGI Friday’s in Rancho Cucamonga. TGI Friday's is a franchise restaurant that serves a variety of food items (like burgers, pasta, wings, salads). The TGI Friday’s, in Rancho Cucamonga, has a large amount of traffic with weekly sales of 90 to 100 thousand and about 60 employees. Anthony has no college education but has read many manger books like the One Minute Manager and Good to Great. Before becoming a General manager of TGI Friday’s, he uses to be a server for a different Friday’s. The purpose of the interview was to determine how a manager plans their day-to-day operations and how they motivate employees. Planning is a very important for managers since it helps them understand their overall task with steps needed to accomplish such task. However there is not right way to plan so everyone has his or her own ideas of planning. For Anthony planning means creating a list of his entire task. At times he is asked to increase the use of customer loyalty program (a program offered at Friday’s that allows customers to earn points on purchase and allows them to receive free items). So he brainstormed and came up with idea of creating a game by offering top servers with the most sign up a gift card. Later he executed his plan, which end up being a success since it increased sign ups. Motivating employees to perform everyday task is an important task for a manager. TGI Friday’s offers employee’s...
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...Case Manager Interview Case Manager: Merventine Scott Organization: Family and Youth Services Assessment and reassessment 1. When clients are referred to your organization, what process or procedure is followed to assess your client (such as psychological, social, medical, et cetera)? When clients are referred to Family and Youth Services an initial assessment is performed, which includes information on a clients demographics, residential status, income, insurance coverage, mental or medical history, and main reason for seeking service. The process also includes an overview of different areas of need such as shelter, food, safety, and health care. 2. What steps do you take to stay up to date on current services or changes in available services? Family and Youth Services management team sends program coordinators, qualified professionals, counselors, and other licensed staff out every month to meetings held for service providers. The staff comes back and we have conferences to review and discuss changes and make sure that everyone understands the new policies and procedures for these changes. We also make time for networking to research additional information on what services are available and share and use other information from neighboring agencies. 3. Can you describe the standards you use in writing up assessments, reports, and recommendations? All case managers should utilize the Standards of Practice for Case management. The case manager should complete all assessments...
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...The role of the financial manager has in maximizing shareholders value is key to the achieving the goals of the shareholders. The financial manager performs double duty working toward achieving profits for the company and optimizing the shareholders value. The flexibility of having the ability to hear viewpoints from different angles to achieve the goals of both the shareholders and the company’s manager. Today’s financial manager must have the skills and strength to evaluate and assess risks to help their company maintain a competitive edge. The responsible of the financial manager in maximizing shareholders and use real-time financial information to take advantage of the latest opportunity to capitalize on an investment. According to the text the financial managers works to achieve the goals of shareholders because shareholders are the owners of the company that employs the financial manager. This can give rise to conflict when a manager makes decision because of the needed to make decisions based on shareholders approval and what is best for the company ongoing success. Sometimes the goals of shareholders can tempt the financial manager to make unethical decision in managers attempt to maximize the goals of the shareholder value. Other times companies will have a disregard of shareholders values and not only disregard reducing expenses but foster an environment where financial abuse takes place from renting luxury cars to doing business at the most expensive...
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...Governors University Course: TJP1 TASK 1 What Makes a Good Manager? The purpose for the presentation is to inform the audience about my perspective on a good manger; and also the skills that employers may want in a manger. The audience for the presentation is any individual or company that is interested in a subordinate’s views of a good manager. The significance of the chosen topic is to shown several key management skills, which managers should strive to have. Presentation Outline I. What Makes a Good Manager? A. Hi. I am a student at WGU. The topic that I will be discussing is “What Makes a Good Manager?” I have worked for several companies, while dealing with different types of managers. My experience with these managers has shown me that not everyone can be a good manger. I believe that there are different types of skills; a good manager should have in the workforce to develop the company and its employees. At the end of this presentation, you will not only know my perspective on a good manger, but also the skills that employers may want in a manager. II. The Seven Management Skills ☺ Delegate tasks wisely to the employees ☺ Establish goals for the employees ☺ Be adaptable in your communicative skills ☺ Make time for the CEO, clients, and employees ☺ Identify achievements of their employees ☺ Think about permanent solutions, not quick fixes ☺ Don’t take things too seriously III. Delegate Tasks Wisely ☺ A good manager must be able to delegate tasks wisely to the employees...
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...The Changing Role of the Relationship Manager The relationship between wealth managers and their clients is not what it used to be. Public opinion of the financial sector, as a whole, has become sharply critical—people are outraged by the inability of the industry. Clients have become far less trusting and increasingly likely to jump to another wealth manager. But the relationship between RMs and their clients has actually changed well before the onset of crisis. Rise of the Product-Push Model before a Crisis At many wealth-management institutions, particularly the larger ones, the continuity of client relationships has— over time—been disrupted by organizational changes and the shuffling of client portfolios among RMs. In some cases, the goal was to bind the client more to the institution than to an individual advisor. In other cases, however, the institution itself simply could not maintain a consistent service model. At the same time, investors became more interested in diversifying their wealth across institutions. And as information about financial products became more accessible, some investors became self-directed. They tended to be less interested in holistic planning and more interested in specific types of support or investment recommendations. The role of the RM has also changed. Since the beginning of the decade, the RM has become less of a confidant and more of a salesperson. This shift was most apparent in the brokerage model, where RMs began providing targeted...
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...1. Many managers dislike memos because they are disorganized, wordy and pointless. The most effective manger should not be trapped in memos 2. With the development of computer technology, the numbers of memos are increasing. 3. The reasons of sending memos are managerial, psychological and political. 4. The memo is the most useful tool for communicating large amounts of detailed information. Might be dangerous if written inappropriately. Sued or fired 5. The memo is the managerial tool of choice when you want to put out word to lots of people. Have to be worded with exquisite care, particularly for announcing bad news-turn down in business, a firing, promotion over rivals. Recipient are likely to pore over these bullentins.(rewrite) 6. Announcing executive’s dismissal become more concise for the fear of annocing too many contributions may cause people think the firing was unjustified. Good that companies have stopped firing people by memo 7. Psychological reason: Memos are overused by mangers because they feel uncomfortable, too shy to communicate in person or over the phone. 8. Mangers send memos for political reasons. carry political power 9. Convey more subtle political messages. If changed from informal to formal, need to find out what has changed. 10. Clear motive, not wordy, easy to understand 11. Well-defined purpose in mind: who is your audience? What do you want them to do? What information they want? Pick a format-some companies establish standardized...
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...Corporate managers and shareholders can sometimes find themselves in a conflict of interest. The goal of being a good manager is being able to spot these potential conflicts and to remedy the situation before a serious problem arises. The biggest conflict between managers and shareholders is going to be money. Here is the most common scenario. A corporation is profitable. In fact, the corporation is more profitable than expected. Therefore, the corporation has a cash surplus, if you will. Managers would want this money as a financial bonus and the shareholders would want this money as a stock dividend. What to do? What to do? Mangers will argue that without their leadership and managerial ability, the corporation would not have been as profitable. The shareholders will argue that without their money, the corporation would not have been able to invest in its growth, and therefore, would not have reached that level of prosperity. Who should get the money? Another situation arises when the managers are also shareholders. This may lead a particular manager to push the opposite way of his/her position. For example, if a shareholder manager would get more money from a stock dividend than from a bonus, this shareholder manager might vote in favor of a stock dividend, not because he/she believes that stockholders should be rewarded for their investment, but because it will mean more money for that particular manager. What if only that one manger is a stock holder? Before...
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...A product manager investigates, selects, and develops products for an organization, performing the activities of product management. A product manager considers numerous factors such as intended demographic, the products offered by the competition, and how well the product fits with the company's business model. Generally, a product manager manages one or more tangible products. However, the term may be used to describe a person who manages intangible products, such as music, information, and services. A product manager's role in tangible goods industries is similar to a program director's role in service industries. Diverse interpretations regarding the role of the product manager are the norm. The product manager title is often used in many ways to describe drastically different duties and responsibilities. Even within the high-tech industry where product management is better defined, the product manager's job description varies widely among companies. This is due to tradition and intuitive interpretations by different individuals. In the financial services industry (banking, insurance etc.), product managers manage products (for example, credit card portfolios), their profit and loss, and also determine the business development strategy. In a Scrum environment, a Product Manager is also referred to as the Product Owner, and usually has the main role of representing the product to the customer.[1] Some of the responsibilities of the Product Owner include marketing of the...
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...Job profiles Hotel manager If you can manage staff, and you want to get into the hospitality industry, this job could be ideal for you. Hotel managers oversee all aspects of running a hotel, from housekeeping and general maintenance to budget management and marketing. In this job will need strong business skills. You will need to communicate well, with a sensitive and diplomatic approach. You will also need to think on your feet to solve problems quickly. To get into this job you could enter at a junior position and work your way up to management. Or you could do a higher education qualification in a subject like hospitality management and go straight in as a manager. An Apprenticeship in hospitality and catering can also be a route in. The work Large hotels may have a manager for each department, reporting to the general manager. In smaller hotels, the manager is more involved in the day-to-day running of the hotel, often dealing directly with guests. As a hotel manager, your tasks would typically include: * setting annual budgets * analysing financial information and statistics * setting business targets and marketing strategies * managing staff * organising building maintenance * making sure security is effective * dealing with customer complaints and comments * making sure the hotel follows regulations such as licensing laws * securing corporate bookings for entertainment and conference facilities. In larger hotels you will...
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...Football Manager is an enormously complex simulation. On a global level, the game tracks thousands of careers, ambitions and relationships, and on any given match day, weather, morale, skills and individual personal issues can contribute to moments of brilliance or abject failure. Talking to Sports Interactive’s director Miles Jacobson, I found that the simulation model is even more elaborate in some areas than I’d expected. Read on to find out about the game’s expanding narrative engine, how climate change is forcing the team to update the code that generates weather patterns, why the ugliest aspects of football have no place in FM and how a non-contract player’s family situation might prevent him from playing for your club. RPS: You’ve mentioned in previous interviews that you have a database of thousands of features to implement eventually. But do you have an overall vision of where the game is going to be in two or three years? Is there a shape that it’s taking? Jacobson: I tend to work two versions ahead. It used to be three but it’s two now because we’re managing to fit in a lot more each year, so there’s always an overall vision for the game. Whether that’s a year of revolution or of evolution – I think, certainly, the revolution years are going to be less and less because there’s so much in the game already that we’d rather look at evolving certain large chunks of the game each year. When you’re working on an annually iterative sports title that’s based on real life...
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...Top 10 Qualities of a Project Manager What qualities are most important for a project leader to be effective? Over the past few years, the people at ESI International, world leaders in Project Management Training, have looked in to what makes an effective project leader. With the unique opportunity to ask some of the most talented project leaders in the world on their Project Leadership courses ESI have managed to collect a running tally on their responses. Below are the top 10 in rank order according to frequency listed. Inspires a Shared Vision An effective project leader is often described as having a vision of where to go and the ability to articulate it. Visionaries thrive on change and being able to draw new boundaries. It was once said that a leader is someone who "lifts us up, gives us a reason for being and gives the vision and spirit to change." Visionary leaders enable people to feel they have a real stake in the project. They empower people to experience the vision on their own. According to Bennis "They offer people opportunities to create their own vision, to explore what the vision will mean to their jobs and lives, and to envision their future as part of the vision for the organisation." (Bennis, 1997) Good Communicator The ability to communicate with people at all levels is almost always named as the second most important skill by project managers and team members. Project leadership calls for clear communication about goals, responsibility, performance...
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...Banana Republic General Manager Duties 1. General Manager of Banana Republic Factory Store in Hershey, PA “This position leads BRFS Stores. The store produces an annual volume ranging from $2-20 million. In a standard location the GM is responsible for attracting, hiring, training and developing all levels of associates. They lead an average of 4 exempt and non-exempt positions. The GM is responsible for implementing the individual store strategy in a manner consistent with Gap Inc.'s Purpose, Values and Behaviors. The GM leads their team to meet net contribution goals, sales goals, customer service targets, and Operating and Human Resources objectives through motivation, inspiration and accountability. The GM is accountable for professional representation of our brands within their locale, understanding our competitors and their operations as well as driving excellent tenant and community relationships. Leadership and Employee Results (25%) • Holds Store team and self accountable to all Gap Inc. standards of performance and behavior. • Effectively sources, recruits, selects and on-boards all management and non-exempt store personnel. • Maintains optimal staffing levels to ensure business needs are obtained while promoting associate retention. • Promotes a high-quality store associate experience from on boarding through the associate life cycle. • Promotes maximum team and individual performance through consistent coaching and feedback. Drives in-store performance...
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...operation of the store. The first main duty of a retail store manager is overseeing the hiring, firing and maintaining of personnel. These individuals are ones who make the store a success and it takes a strong manager to ensure that the perfect individuals are hired to fill salesassociate positions, clerical positions and other important job titles. In addition to these tasks, the retail store manager must see to it that each individual is adequately trained to fill their job title and supervise the work that they do throughout their employment at the store. Another important duty and/or responsibility of the retail store manager deals with the money that comes into the store and goes back out as well. The retail store manager is responsible for handling the turning in of cash at the end of each sales associate’s day and is required to ensure that all the money is accounted for in the end. In addition, a retail store manager is usually responsible for paying the employees and ensuring that the paychecks match the hours worked by each individual. Meticulous records are needed to be kept by the retail store manager to ensure that all money which has come into the store is accounted for and sales associates and other store employees are paid as they should be. Inventory is another responsibility of a retail store manager. Since there needs to be goods in stock to sell, it is imperative that the retail store manager check the inventory on a frequent basis and make sure that...
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