...Chapter 02 – Managing Public Issues and Stakeholder Relationships CHAPTER 2 MANAGING PUBLIC ISSUES AND STAKEHOLDER RELATIONSHIPS INTRODUCTION Businesses today operate in an ever-changing external environment, where effective management requires anticipating emerging public issues and engaging positively with a wide range of stakeholders. Whether the issue is growing concerns about global warming, water scarcity, child labor, animal cruelty, or Internet privacy, managers must respond to the opportunities and risks it presents. To do so effectively often requires building relationships across organizational boundaries, learning from external stakeholders, and altering practices in response. Effective management of public issues and stakeholder relationships builds value for the firm. CHAPTER OUTLINE I. PUBLIC ISSUES A. The Performance-Expectations Gap ENVIRONMENTAL ANALYSIS A. Competitive Intelligence THE ISSUE MANAGEMENT PROCESS A. Analyze Issue B. Generate Options C. Take Action D. Evaluate Results ORGANIZING FOR EFFECTIVE ISSUE MANAGEMENT STAKEHOLDER ENGAGEMENT A. Stages in the Business Stakeholder Relationship B. Drivers of Stakeholder Engagement 1. Goals 2. Motivation 3. Organizational Capacity C. Making Engagement Work Effectively D. Stakeholder Networks E. The Benefits of Engagement II. III. III. IV. 2-1 Chapter 02 – Managing Public Issues and Stakeholder Relationships KEY LEARNING OBJECTIVES 1. Evaluating public issues and their significance to the modern corporation...
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...IT MANAGEMENT – Managing People 1 IT Management: Managing People 1 David McKean BookBoon By: MGNT 6040: Current Readings in Management of Technology IT MANAGEMENT – Managing People 2 Contents About the author and IT Leaders Ltd 3 1 The secret to good IT management 4 2 What makes a successfully IT manager? 5 3 Team Leadership 7 4 Business relationship management 10 5 Working with senior execs – Networking & politics 6 Conclusion IT MANAGEMENT – Managing People 3 About the author and IT Leaders Ltd David McKean, former CIO, has worked with many national companies worldwide, including AT&T, UPC in Holland, and C&W in the U.K. David is now the managing director of IT Leaders Ltd, a leading provider of IT management training. IT Leaders Ltd provides training courses to the public, as well as distance learning courses and in house courses. All IT Leaders courses are accredited by the Institute of Leadership and Management and presented by former CIO’s and senior directors. IT Leaders Ltd’s clients include Accenture, Alstom, Barclays, Capita, DHL, HSBC, Phillips, and many more large organizations. IT Leaders Ltd programs focus on 8 key IT Leadership elements, including “organizational politics for IT managers, leading IT teams, business and IT strategy, technology innovation, crisis leadership, business change leadership, senior level influencing, and corporate leadership”. The IT management and commercial...
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...Unit 4: D1 Explain the employees in a business and how their relationship makes the business more profitable; also talk about the effects when employees lose professional touch and how that will impact the business. Also say how the employee’s relationship varies depending on the job status All the job roles within a business have a job to do and all the people in the business work to make the business run efficiently. For example Tesco has a hierarchical structure because it has a lot of layers and also a lot of people reporting into more than one person before that information get to the boss. All of them work together to keep the business working efficiently. Here is the hierarchical structure of tesco: The top two, the manager and director both work together to make sure that the business is working efficiently. This means •using a range of office software, including email, spread sheets and databases managing filing systems •recording office expenditure and managing the budget •organising the office layout and maintaining supplies of stationery and equipment; •maintaining the condition of the office and arranging for necessary repairs; •organising and chairing meetings with your staff •overseeing the recruitment of new staff, sometimes including training and induction; •ensuring adequate staff levels to cover for absences and peaks in workload, often by using temping agencies; •carrying out staff appraisals, managing performance and disciplining staff; •delegating...
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...research: Literature Review Customer relationship management has become very popular now days due to increase in competition among all type of business. Customer relationship management always demands from the companies to create the values for the customers by delivering them the products and should expect the profitable returns in exchange. Customer relationship management is mainly focusing on how the business can retain its existing customers in this competitive environment. Customer relationship management means that managing and fulfilling the expectations of the customers via delivering them best product and services than its competitors in that industry. Effective CRM brings profits in the company and helps in improvements of overall financial position of the business via continuous profits. Any organization of the world can easily manage the customer relationship management by delivering their customers the business products at the low prices with the best possible quality than its competitors can deliver. The organizations customer relationship management can be measured that how much company has brand loyal customers and is it retaining its customers or not. Customer relationship management always demands from the companies to create the values for the customers by delivering them the products and should expect the profitable returns in exchange. Customer relationship management is mainly focusing on how the business can retain its existing customers in this competitive...
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...2010.10.07. CRM – Customer Relationship Management Bianka Parragh, Phd Óbuda University Keleti Károly Faculty of Business and Management Institute of Enterprise Management • Approaches of Customer Relationship Management • The origins of CRM • The rise of CRM • The role of CRM • Types of CRM 1 2010.10.07. RE-INVENTING CRM In the late 1990s and early year of the 21th century, CRM was offered up as the next wave of marketing. The tools and techniques that would make traditional marketing obsolete. The automated approaches that would make customer relationships automatic and would enable the marketing organization to shell anything to anyone they chose. CRM was the single solution that would solve every marketing problem. Simply install the software, plug in the customer data and sit back and watch the profils roll in. But it wasn’t that simple. It wasn’t that easy. And, it simply didn’t work that way. Millions of dollars anp pounds and yen and Euros were spent on CRM systems, software and structures but, not enough seemed to come back. The five important things are about the book’s approach to CRM 1.Strategic, not more tactics. CRM is a business decision, made by business managers to achieve business goals. So, most of all, this approach to CRM is strategic. 2. Customers, not companies. Payne’s approach puts the company and the customer in perspective. If there is no benefits to the customer, there can be no benefit to the company. CRM is reciprocal process...
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...Development & Management Consultancy, Dubai. “More than just a guide to better managing your time - it’s a collection of simple, yet effective, tips and reminders to help keep you on track.” Linda Harlow, Director, Brook Street plc “Contains a wealth of practical tips to help busy managers manage their time better.” Viv Clements, Training Officer, Aylesbury Vale District Council. Published by: Management Pocketbooks Ltd 14 East Street, Alresford, Hants SO24 9EE, U.K. Tel: +44 (0)1962 735573 Fax: +44 (0)1962 733637 E-mail: pocketbks@aol.com Web: www.pocketbook.co.uk MANAGEMENT POCKETBOOKS All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form, or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the publishers. 1st edition 2nd edition 3rd edition 4th edition 1990 1991 1995 1997 Reprinted 1998, 1999, 2000. © Ian Fleming 1990, 1997 ISBN 1 870471 53 9 British Library Cataloguing-in-Publication Data – A catalogue record for this book is available from the British Library. Printed in U.K. by Ashford Colour Press Ltd, Gosport, Hants. CONTENTS INTRODUCTION 1 MANAGING RELATIONSHIPS Working with your boss, secretary, team, dealing with interruptions, assertiveness 55 MANAGING WORK ACTIVITIES Taking action (for the right reason, at the right time, in the right way) 5 75 MANAGING COMMUNICATIONS Listening, asking questions, speaking, reading, writing...
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...RMIT International University Vietnam Bachelor of Commerce Program ASSIGNMENT COVER PAGE Your assessment will not be accepted unless all fields below are completed |Subject Code: |BUSM3311 | |Subject Name: |INTERNATIONAL MANAGEMENT | |Location where you study: |RMIT Vietnam – City Campus | |Title of Assignment: |Literature Review | |File(s) Submitted |BUSM3311_G2_s3245939_LiteratureReview_Negotiation.docx | |Student name: |Nguyen Van Thanh | |Student Number: |S3245939 | |Student Email Address: |s3245939@rmit.edu.vn | |Learning Facilitator in charge: |PETER TRAN | |Assignment due date: |16/5/2011 ...
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...COURSE DESCRIPTION This course provides a foundational perspective for ethics and social responsibility in relationship to individuals, organizations, and the community. Emphasis is placed on the inter-related nature of ethics, morality, legal responsibility, and social issues Week 1 - Topic 1: Ethical and Moral Perspectives Objectives Describe the difference between ethics and morality. Compare major ethical theories. Explain the relationship between virtue, values, and moral concepts. Materials Textbooks used in this course: EBOOK COLLECTION: Boylan, M. (2009). Basic ethics (2nd ed.). Upper Saddle River, NJ: Prentice Hall. EBOOK COLLECTION: Trevino, L.K. & Nelson, K.A. (2007). Managing business ethics: Straight talk about how to do it right (4th ed.). Hoboken, NJ: John Wiley & Sons. Readings for Week One: EBOOK COLLECTION: Chapter 6 of Basic Ethics EBOOK COLLECTION: Chapter 11 of Basic Ethics EBOOK COLLECTION: Chapter 12 of Basic Ethics EBOOK COLLECTION: Chapter 13 of Basic Ethics EBOOK COLLECTION: Chapter 10 of Basic Ethics ARTICLE: Week One Electronic Reserve Readings Other Materials for Week One: ETHICS GAME: Ethical Lens Inventory Assessment WEB LINK: Week One Individual Assignment: Ethics Essay Please see the instructor-issued syllabus for further details on individual and Learning Team assignments. Week 2 - Topic 1: Individual Responsibility in the Community Objectives Describe the responsibility of individuals to the community. Evaluate the...
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...of her small business and some understandings that people need to look into to managing a small business. For instance, keeping up with trends, the three P’s of marketing (Product, Price, Placing), reasons companies lose or gain business, and customer relations. She spoke to us about many knowledgeable ideas to managing a small business although the three that I think are most important are customer relations, the three P’s of marketing, and the reasons companies lose or gain business. Mrs. Monk told how Customer Relations is one of the most important jobs of a small business. Customer Relations includes active listening, details, looking for more opportunities to enhance customer relationships, and staying in touch with your client. Active listening is important. Hear what your client wants and needs for their event. Pay attention to detail, you cannot give good customer service if you are not giving them the right thing. Go the extra mile for your client to enhance your relationship with your customer. Stay in touch with your client it means a lot to clients when you are personable with them. The three P’s of marketing, product, placing, and price, are important to keep in mind when managing a small business. Sometimes it is smarter to buy the more expensive product, because it has better quality. Remember that when you have good relationships with your suppliers that they will go out of their way for you. The number one reason businesses lose business is word of...
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...Global vs. Nation Account Management Global account management (GAM) emerged as a plan or process of relationship focusing on future of global client’s major demands, and understands them towards to increasing the return on company’s and stakeholders’ investments. Then companies must gain proper perceive of their customer’s demands, and tailoring their approach according to their customer’s needs (Woodburn & McDonald, 2011, pp.5-7). Nation or domestic account management implies on delivering service or serving the demands of consumers that are located in a nation or region; on the other hand, global account management is refer to delivering services or serves the customer’s demand throughout the world. Accordingly multinational companies needs to adopt larger accounts based on their multiple locations around the world while domestic or nations companies doesn’t needs to (Honeycutt et al, 2003, p.102). Then it is obvious that GAM’ faces larger and more sophisticated challenges, and in compare to domestic account management needs a greater degree of involvement, and an advanced level of ability for companies to co-ordinate at multiple organizational levels and across the country markets where they operating business. The Key Role of Relationship Regarding the second part of the question, according to my experiences and research, after extensive consideration, relationships are...
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...MANAGING FOR STAKEHOLDERS: TRADE-OFFS OR VALUE CREATION1 One of the central uses of stakeholder theory, in its original form, was as a counterpoint to the idea that corporations should be managed in the interests of shareholders. As the theory developed the debate was often framed in terms of “shareholders vs. stakeholders.” While developing “theories of the firm” is an interesting and useful project, focusing solely on “theory of the firm” obscures a more important contribution of stakeholder theory. The purpose of this brief essay is to set forth what I consider to be the central insight of stakeholder theory: the jointness of stakeholder interests. The Basic Idea The basic idea of “managing for stakeholders,” as I now see it, is quite simple, and I believe it is closer to the origins of the idea from Eric Rhenman and the Tavistock thinkers. In fact, Juha Nasi was correct in his assessment of the Scandinavian origins of the stakeholder idea that focus on what holds stakeholder interests together. Nasi originally suggested that we focus on “intressent” in Swedish. “In Finnish this term was modified as “intressentti” or “sidosryhma” which could be translated as an “interest group” or even as a “linkage” or “bonding” or “binding” group.” (Nasi, 1995 at 98) It is this bonding or binding idea that is most interesting to explore. Managing for stakeholders asks us to see stakeholders as “bound together by the jointness of their interests.” So, the basic idea goes like this. Business...
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...Module Code: 56214 Student No. 201112880 Managing in Organizations The University of Hull Business School Module Name: Managing in Organizations Assignment: A Critical Analysis on the Importance of Organizational Culture and its relation with Motivation in XYZ Technologies Co. Ltd. Page 1 of 27 Module Code: 56214 Student No. 201112880 Managing in Organizations The University of Hull Business School Assignment Question “Choose one or two areas covered in the Managing in Organizations module. Critically analyze these areas with the context of an organization in which you have worked or with which you are familiar.” Page 2 of 27 Module Code: 56214 Student No. 201112880 Managing in Organizations The University of Hull Business School Contents S.I. 1 2 3 4 5 6 7 8 9 Introduction XYZ Technologies – Background Theories of Organizational Culture Role Culture Factors of the Culture Theories of Motivation Expectation and Motivation Motivational Factors Conclusion Description Page Nos. 4 5 7 9 12 18 21 24 25 Page 3 of 27 Module Code: 56214 Student No. 201112880 Managing in Organizations The University of Hull Business School Introduction Telecommunication industry is one of the largest industries of 20th century. Competition among the companies is getting tighter day by day. Although more detail or composite investigation is required to prove but there is at least some strong reference that variations in cultural values...
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...TABLE OF CONTENTS I. Introduction …………………………………………………......... 03 II. Theory...............………………………………………………....... 03 1. Definition..........................…………………………………..... 03 2. The Aims of SHRM……...………………………………….... 03 3. Managing Employment Relationship...……………………..... 04 4. Recruitment and Selection…………………………………..... 05 III. Case study: Apple Inc..................................................................... 06 1. Apple Inc Information............................................................... 06 2. Apple Inc Human Resource Management................................. 06 3. Apple Inc Managing Employment Relationships...................... 08 4. Apple Inc Recruitment and Selection........................................ 10 IV. Hanoitourist Travel Company: SHRM…………………………... 12 IV. Conclusion……………………………………………………….. 13 IV. References...................................................................................... 14 There are many factors to create the success of companies and strategic human resource management is one of the most important one to make their companies stronger and more developed. First of all, human resource like workforce or employees is defined as the labor pool in employment; however it describes better about the role, skills, competencies and potential of employees. From the definition of Human resource, the term of human resource management is known as the way employees are recruited, organized...
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...Case study 3 Procurement is a part of supply chain management. The main duty of procurement can include managing resources in productive firms which might be complexity. It is not all about purchasing, but also ordering and storage (Tumuhairwe and Ahimbisibwe 2016). However, it may not possible if the companies have no customers or partners to do a business with. The key factor that can keep the business to be insistent is to make contract to customers or business partners. The essay will analysis the case study and provide suitable solutions to solve all issues. Contract in business may be significant to keep relationship between firms and partners to the position that it should be. Contract management can be defined as the control of contracts which involved a company and its customers or partners (Lee, Lin and Pasari 2014). In order to create the business contract, all participants might be considering some relevant factors such as creation, negotiation, adherence, service level agreement, managing changes, documenting and analysing (Tumuhairwe and Ahimbisibwe 2016). According to the case study, there are two contractors such as police and Maybury Security Ltd (MSL) as well as there are serval sub-contractors in different part including facilities management, building construction, software development, data Centre management and systems integration. The issue was occurred by a failure of MSL’ s contract, the reason is because contractual performance was not attained which...
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...management and other financial and risk-management products and services. Bank of America offers services to more than 4 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients in more than 150 countries and has relationships with 99 percent of the U.S. Fortune 500 companies and 83 percent of the Fortune Global 500. Bank of America Corporation stock (NYSE: BAC) is a component of the Dow Jones Industrial Average and is listed on the New York Stock Exchange. In late-2008, Bank of America acquired Merrill Lynch, a long-standing, global investments and financial services firm. The company provides unmatched convenience in the United States, serving more than 59 million consumer and small business relationships with more than 6,100 retail banking offices, more than 18,000 ATMs and an online banking with more than 25 million active users. Even if you are not a Bank of America customer, you have probably used some bank’s ATM system and/or online banking services. The following instructions require you to consider the business processes delivered to you as a consumer of banking services via an ATM and to help you explore the underlying information management requirements of an ATM system. Assignment: 1. List the likely core business functions (high level; major business and financial services) at Bank of America as part of its product and service offerings? 2. List the steps required in a typical...
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