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Managing Financial Resources in Health and Social Care

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Submitted By sophiamartin
Words 2148
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Developing a customer’s service focus
Assignment 7
Sophia martin

Understand customer service needs within the context of enterprise * Good communication skills. * Friendly service with a smile and approachable * Ensure environment is clean daily * Quality and value for money
The 7Cs for effective business Communication are
1. Clarity
2. Completeness
3. Conciseness
4. Consideration (The ‘you’ Attitude)
5. Correctness Accuracy
6. Concreteness
7. Courtesy

Understanding the importance of good communication in relation to the customer

Customer care is a crucial element of business success. Every contact your customers have with your business is an opportunity for you to improve your reputation with them and increase the likelihood of further sales.
From your telephone manner to the efficiency of your order-fulfilment systems, almost every aspect of your business affects the way your customers view your business. But there are also specific programs you can put in place to increase your levels of customer care.
This guide outlines what customer care involves. It explains how you can use customer contact, feedback and loyalty schemes to retain existing customers, increase your sales to them and even win new customers. It also covers how to prepare for receiving a customer complaint.

WHAT IS CUSTOMER CARE?
Customer care involves putting systems in place to maximise your customers' satisfaction with your business. It should be a prime consideration for every business - your sales and profitability depends on keeping your customers happy.
Customer care is more directly important in some roles than others. For receptionists, sales staff and other employees in customer-facing roles, customer care should be a core element of their job description and training, and a core criterion when you're recruiting..
A huge range of factors can

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