...Managing Relationships COM/200 8/11/14 Relationships are defined as a connection you establish when you communicate with another person. Every time you engage in interpersonal communication, you are in a relationship but it is only through ongoing recurring interactions that you develop interpersonal relationship. We all have had several relationships throughout our life times and unfortunately some have left but other have stayed and had a lasting impression on our lives. Personally I have had all types of relationships throughout my life. Some have been friends and some have even been intimate. As we progress through these relationships we experience what researchers call relational development which is the movement of a relationship from one stage to another and the direction is either towards or away from intimacy. I can recall the early years that I have had with my wife to whom I have known for the later part of 15 years. First she started off as friend to whom I meet through my sister and as she came around more and more our relationship grew stronger. Proximity increases the communication opportunities between two individuals and this is the one factor that lead to our initial short term attraction because the more she came around we had a chance to talk about each other’s likes and dislikes we talked on the phone, went on dates and spent more time together despite the disapproval of friends and over time we developed a relationship that we were able to build...
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...MANAGING BUSINESS RELATIONSHIPS 1. Introduction 1.1. General issues about the reviewed book………………………………………... 3 1.2. Purpose and structure of this essay……………………………………………... 3 2. Summaries of the chapters of the book 1. 2.3. Summary of the chapter 1: IMP and the Interaction Approach..................... 4 2.4. Summary of the chapter 2: The manager and the Network............................ 6 2.5. Summary of the chapter 3: The Manager and the Relationship.................... 9 2.6. Summary of the chapter 4: Relationship with Customers.............................. 12 2.7. Summary of the chapter 5: Relationships with Suppliers............................... 13 2.8. Summary of the chapter 6: Distribution Business Networks.......................... 15 2.9. Summary of the chapter 7: Technology and Business Networks................... 16 2.10. Summary of the chapter 8: Managing in Networks........................................ 19 2.11. Summary of the chapter 9: SO WHAT DOES IT ALL MEAN?.................. 20 * 3. Assessment of the value of the book………………... 23 1. Introduction 1.1. General issues about the reviewed book. This book named Managing Business Relationships was written by David Ford (University of Bath in the UK), Lars-Erik Gadde (Charlmers University of Technology in Sweden), Hakan Hakansson (Nordic School of Management in Norway)...
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...Customer Relations is viewed as one of the most vital pieces to running a long and successful business. Customers are the key to profit in any type of retail, sales, or service industry. The bigger and better ones customer base is, the bigger and better the company will be. It’s because of that that Customer Relationship Management (CRM) is essential to know, understand, and practice within a business. CRM is a devised system for managing and tracking a company’s communications with its current and prospective customers (Goodman, 2014). These systems use technology tools to organize and track numbers and statistics from interaction for sales, customer service, marketing, and various other sales and support channels. With the increased knowledge of technology, the majority of all business’s someone would deal with on a regular basis, such as the coffee shop, grocery store, gas station, big box store, would be implementing their CRM system into the transaction. These interactions, where you enter in a rewards card, buy a certain products, answer a survey from the receipt, are all analyzed and synchronized into a system so that the management can break them down into statistics, and decide how to better themselves. Trying to understand the how and why and when the purchase was made will help with future marketing to the consumer. All of this information is used to target the customer again, to get them to come back into the store. Studies have shown, it’s easier to keep the customers...
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...Individual Managing Relationships Paper To Buy This material Click below link http://www.uoptutors.com/com-200/com-200-week-4-individual-managing-relationships-paper Write a 1,050- to 1,400-word paper in which you analyze a current or past relationship (personal or professional) and create a strategy for managing it. •Explain the basic facts of the relationship by answering the following questions: •With whom do you have the relationship? •How long have you known this person? •At what developmental stage is the relationship? How did it develop? Explain one factor that led to a short-term relationship and one that led to a long-term relationship. Identify which type of power relationship you have and what types of power are commonly exercised. Explain the importance of attraction and power in the relationship. Identify at least one area in which the relationship may be improved. Develop a strategy to manage this relationship using two or more relationship management skills. Explain how you may use each skill in your strategy to address the challenge and how you may escalate, maintain, or decrease intimacy. Format your paper consistent with APA guidelines. Alternative Option (with instructor approval): Create a 10-to 15-slide Microsoft® PowerPoint® presentation with detailed speaker notes in which you analyze a current or past relationship (personal or professional) and create a strategy for managing it. •Explain the basic facts of the relationship by answering...
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...Main Topic: Managing Workplace relationship, conflict and negotiation skills include effective communication. Building relationships within the workplace According to Harbour S. (2015) establishing and maintaining good working relationships is the key to a positive workplace. Effective businesses encourage the development of positive relationships between managers and employees as well as amongst coworkers. It is imperative to create a clear and concise company mission statement and distribute a copy of the statement to each employee, so that they can be clear on exactly what is expected of them and the intended goal of the business they represent. Teamwork should be encouraged through formal and informal team-building activities. Management could always arrange a company-oriented outing, such as fun days consisting of activities such as tug a war or cricket, or involve the office in a team-based charitable activity. Good relationships in the workplace thrive when individuals feel part of a team and comfortable with their teammates. The need for two way communication should be encouraged, as this would boost staff morale. The better and more effectively persons communicate with those around them, the richer the work relationships will be. All good relationships depend on open, honest communication. Managers should always reward great work as quickly as possible, and address problems or concerns immediately. Acknowledge staff members publicly with written or...
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...Dual Relationships and Social Work ABSTRACT When working a in professional setting and dealing with clients, there should be boundaries that every professional employee should abide by. Shared values are essential in the creating a successful relationship between the client and social worker. Social workers operate within society, not only to assist the individual but to create a more cohesive society. Values and ethics permeate the whole of social work practice and the society within which it practices (Shardlow 1989). Values are afforded a high position within social work, this is highlighted in: “Social work is a professional activity. Implicit in its practice are ethical principles which prescribe the professional responsibility of the social worker” (British Association of Social Workers (BASW) Code of Ethics). However, there is a danger in any created list of values, however well meaning becoming something quote as opposed to a useful tool for practice. Values can be helpful in contemporary practice as they enable the social worker to analyze their practice in relation to the expectations of the law and the needs of the people they work with. Nursing is one of the most trusted professions in the community. This means that nurses are trusted to enter into therapeutic relationships that adhere to the concept of patient care physically, mentally and ethically. The therapeutic relationship that is created is built on the professional knowledge and skills of...
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...Relationship between Leading and Managing : Introduction : Leadership is all about creating a vision and strategy to achieve it keeping eye on the end results by employing shared values and culture. More inclined towards facilitating and motivating people by playing role of a mentor or a coach more on personal power. Need to be open-minded, possess good listening skills and emotional connectives. In other terms leadership could be defined as influencing a group of people towards achievement of a vision or certain objectives. It’s not that leaders are those who are being formally appointed they can even emerge from within groups in an organization. On the other hand management is all about drawing formal plans, designing organizational structures, monitoring results against plans and taking corrective actions to bring consistency and order. Managers are more focused towards accomplishment of objectives by involving themselves in Organizing, Staffing, Directing and Controlling. Leadership is more inclined towards risk mitigation, change management and ensuring commitment from the stakeholders of the organization on the other side management is all about order, predictability and compliance from others involved. While leaders challenge the system and look for a change, managers always try to defend and preserve the system. Leadership is all about long term vision but whereas management involves being logical, rational, having short term priorities and measurable goals. Leaders empower...
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...Evolving and maintaining a good attorney-client relationship can be quite challenging when a person has problems managing relationships. Yet there are many steps that one can take that will help to improve the possibility of creating a successful and lasting relationship. I will outline the steps in this paper. Three of the most beneficial practices that I see are communication, the attorney meeting the client’s expectations, and avoiding extreme mistakes. Managing an effective attorney-client relationship requires a lot of effort and hands-on maintenance of the relationship by both parties. Step 1. The importance of communication between both parties Having a good attorney-client relationship is very critical. People usually want to build healthy relationships because human beings are naturally social creatures. People desire friendship and positive relations, we need this as much as we need food and water. Yet, when it comes to relationships people have a hard time communicating. When talking we must learn the important technique of listening. Listening is completely different from hearing; we have to learn...
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...Running head: Managing Service Supply Relationships. Managing Service Supply Relationships Danny Lingham Glion Institute of Higher Education Managing Service Operations in the Evolving Business Environment Word Count 2,514 Statement of Authorship I certify that this assignment is my own work and contains no material, which has been accepted for the award of any degree or diploma in any institute, college or university. Moreover, to the best of my knowledge and belief, it contains no material previously published or written by another person, except where due reference is made in the text of the work. I also understand that under no circumstances should any part of this assignment be published, including on the Internet, or publicly displayed without receiving written permission from the University. Signed Student number E00010312 Name Danny Lingham Managing Service Supply Relationships Executive Summary In today’s global environment, companies are able to leverage their competitiveness through service supply relationships. Outsourcing is key for a company’s survival. With the increases in costs levels through the market segments, companies are able to leverage economies of scale by lowering costs and at the same time maintain a presence in the market. Through technological advances, the world has become well connected. As such, interdependencies and inter-cultural...
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...Chapter 1 Marketing: Managing Profitable Customer Relationships GENERAL CONTENT: Multiple-Choice Questions 1. Central to any definition of marketing is _____. a. demand management b. transactions c. customer relationships d. making a sale e. making a profit (Answer: c; p. 5; Easy) 2. All of the following are accurate descriptions of modern marketing today, except which one? a. Marketing is creation of value for customers. b. Marketing is customer satisfaction at a profit. c. Selling and advertising are synonymous with marketing. d. Marketing involves building and managing profitable customer relationships. e. None of the above statements is true. (Answer: c; p. 5; Easy) 3. Like NASCAR, successful companies recognize a crucial dimension of an outstanding marketing company to be _____. a. a strong customer focus b. a relentless pursuit of customer needs c. customer relationships built by everyone in the organization d. all of the above e. none of the above (Answer: d; p. 5; Moderate) 4. _____ is defined as a social and managerial process by which individuals and organizations obtain what they need and want through value creation. a. Selling b. Advertising c. Barter d. Marketing e. None of the above is correct. (Answer: d; p. 5; Challenging) 1 5. Society and culture shape the basic form of human needs called _____. a. needs b. wants c. demands d. value e. an exchange (Answer: b; p. 6; Moderate) 6. When backed by buying power...
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...Leadership: Managing Director of Hayasa In a small team of strangers, like the one thrown together for this module, the Managing Director should be the source of leadership and control over numerous responsibilities and functions of their team. • They should pursue the successful completion project goals. • They should keep the team motivated and happy, • They should ensure that the team is giving sufficient effort to the task. The Managing Director should be the most influential and important member of Hayasa car company. The behaviour of this person directly affects the behaviour of his or hers group members, therefore they must show certain key traits and attributes which will exert their leadership and control into the performance of the team, but also themselves. For Hayasa, the leadership was the key factor which influenced and built the group dynamics, the behaviour and motivation of the members during the practical, but also is what I believe the key problem to our lack of success in three years of trading. “The power and influence perspective focuses on the use of power by effective leaders. Two major themes have been identified: a) social power: how leaders influence followers (b) social exchange: discusses the give-and-take relationship between leaders and followers through which leaders are themselves influenced as they try to influence others” (Bensimon et al., 1989) My questions on the lack of social power our Managing Director would...
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...trust and loyalty were important to the company? The managing director focused on gaining the employees trust and loyalty as he considers these factors were most important to the company. He worked extremely hard on gaining employees/workers trust and loyalty and also expected that they will also remain loyal and trustworthy towards the company. In NCR employees are well educated and also have good knowledge that is related to that particular business. The company encourages its employees to get education and also provides education to them by sponsoring it. The company is more focused on current employees rather than hiring new employees and that’s how employees does not get the feeling of insecurity. This particular issue also enhanced the trust and loyalty issue of them. The managing director communicates and interacts constantly with the employees. They also get the opportunity of presenting innovative thoughts and ideas. The flexible and friendly work environment of NCR helps enthusiastic employees to committed towards their their task. NCR ensures friendly and interactive work environment and also provides open-door policy within the organization to bringing all people together. The managing director is accessible to the employees and he visits the employees whenever he feels and employees can also do the same by visiting him frequently. He goes to shopfloor frequently to meet and communicate with them. The managing director is quite flexible and considerate towards his...
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...Manager’s Job in Context Contents Introduction……………………………………………………………………………………3 The organization……………………………………………………………………………… 3 Job Description of a manager in an organization......................................................................4 Organizational Structure...........................................................................................................6 Internal and external interactions of Managers.........................................................................8 Recommendation......................................................................................................................9 Conclusion...............................................................................................................................10 References...............................................................................................................................10 Introduction Organizations can be considered as a system which consists of a numerous number of people who coordinate and work together to achieve the common goal. Organizational behavior is the set of actions performed by the individuals or the attitudes of the individuals in a particular organization. For a manager it is very essential to study and understand the organizational behavior as it will assist him to identify and correct problems, establish necessary changes etc. Management or managers plays a vital role in organizational behavior and in achieving...
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...OLDTOWN BERHAD (797771-M) OLDTOWN BERHAD (797771-M) (Incorporated in Malaysia) (Incorporated in Malaysia) The Board of Directors (“the Board”) of Oldtown Berhad (“the Company”) recognises the value of good governance and believes that a high standard of corporate governance will deliver long-term sustainable shareholder value. The Board is committed to ensure good corporate governance practices are applied throughout the Company and its subsidiaries (“the Group”). This Statement sets out the key aspects of how the Company has applied the Principles and Recommendations of the Malaysian Code on Corporate Governance 2012 (“MCCG 2012”) during the financial year ended 31 March 2014 and any non-observation of the Recommendations of MCCG 2012, including the reasons thereof, has been included in this Statement. Principle 1 – Establish Clear Roles and Responsibilities 1.1 Clear Functions of The Board and Management The Board leads the Group and plays a strategic role in overseeing the Group’s corporate objectives, directions and long term goals of the business. The Board is responsible for oversight and overall management of the Group. The Board Committees are established to assist the Board in discharging its responsibilities. The Board delegates specific responsibilities to three (3) principal Committees, namely the Audit Committee, the Nomination Committee and the Remuneration Committee. All committees have written terms of references and operating...
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...Toyota Organizational Structure In Toyota, the importance decisions have to come from Toyota Motor Corporation in Japan. From Chart-1 we can see that TMC has a three-tier executive system with executive vice president, chief officer (senior managing director) and managing officers responsible for group of affair(2) It's a design that put key decision making in the hands of executive in Japan and ultimately impaired its ability to prevent the now-burgeoning safety problems before they reached the crisis state(3) We can explain Toyota Organization as follow; 1) Centralization is a degree to which decision makings take place at upper levels of the organization. In Toyota, the executives at the top of the hierarchy retain the authority to make importance decision 2) Departmentalization Toyota uses many kind of departmentalization to group the job tasks. There are - Functional Departmentalization Grouping activities by functions performed such as in the TMC Structure, there are accounting, purchasing, corporate planning and quality department, etc. - Product Departmentalization Focuses attention on major product areas in the corporation. In TMC Structure, there are the Motor Sports Department, Lexus and Scion. - Geographic Departmentalization Grouping activities on the basis of geography or territory. Such as Japan Sales department and overseas department in Toyota. - Cross-functional teams are the team made up of various departments and that cross traditional department...
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