...What is Supply Chain Management (SCM)? • Boundary Spanning Nature of SCM Introduction to Supply Chain Management • The Rise of SCM • Characteristics of a Competitive Supply Chain • Trends in SCM • Careers in SCM and Professional Organizations • Review Copyright 2011 John Wiley & Sons, Inc. 1-1 Copyright 2011 John Wiley & Sons, Inc. 1-2 What is Supply Chain Management? Supply Chain Management (SCM) is the design and management of flows of products, information, and funds throughout the supply chain Supply Chain Stages A typical supply chain may involve many different trading partners, called stages Stages may include: – Suppliers – Producers – Wholesalers/Distributors – Retailers – Customers Copyright 2011 John Wiley & Sons, Inc. 1-3 Copyright 2011 John Wiley & Sons, Inc. 1-4 SCM Activities SCM activities include: • Coordination – coordinate the movement of goods, services, and funds through the supply chain Managing Flows Through the Supply Chain Managing Flows of Products, Information, and Funds: • Flow of Products – from the beginning to the final customer – Reverse Logistics • Information Sharing – share forecasts, point-of-sale data, planned promotional campaigns, and inventory levels • Collaboration – jointly plan, operate, and execute business decisions as one entity Copyright 2011 John Wiley & Sons, Inc. 1-5 Copyright 2011 John Wiley & Sons, Inc. 1-6 1 10/15/2012 Managing Flows Through the Supply Chain...
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...Reflection on Handfield and Nichols In the text Introduction to Supply Chain Management Robert Handfield and Ernest Nichols Jr. focused on a range of topic surrounding and encompassing the understanding of supply chain management. In relation to supply chain management, the authors placed a huge emphasis on explaining the changes in supply chain management over time; more specifically its improvements. As identified in the reading, the cause for the improvements in supply chain management had everything to do with the inclusion of information technology systems in the interworking’s of the supply chain. For this reflection paper, the students and I were charged with reading the first four chapters of the text. These four chapters focused on the understanding of supply chain management, the use of information technology systems in supply chain management, managing the flow of materials within the supply chain, and managing the relationships within the supply chain. Primarily, Handfield and Nichols related their information on supply chain management and its recent advances to manufacturing settings and workplaces. Nonetheless, they did mention that all organizations regardless of size or sector have a use for supply chain management. “All organizations are part of one or more supply chains” (Handfield & Nichols, 1998; pg. 5). For the past year I have been working within the non-profit sector of Cincinnati, Ohio. Prior to beginning this course and embarking on...
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...enterprise software to tailor a particular aspect of the system to the way it does business. Answer: True False 2) Enterprise systems are typically built around one or two major business workflows. Answer: True False 3) Enterprise systems are designed primarily to allow communication between an organization and outside partners and suppliers. Answer: True False 4) The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers. Answer: True False 5) Supply chain inefficiencies can waste as much as 25 percent of a company’s operating costs. Answer: True False 6) Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain. Answer: True False 7) The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain. Answer: True False 8) Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product. Answer: True False 9) To minimize the expense of implementing an enterprise system, businesses can opt to curtail the customization of an enterprise package and instead change business processes to match the software. Answer: True False 10) Implementing an...
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...approaches CF takes to ensure effective and efficient operations and how these activities deliver customer value. Finally a few suggested recommendations will be produced to help improve the organization’s customer fulfillment and overall success. Canadian Freightways and Outsourcing Why must Canadian Freightways outsource and what are benefits to having work operations and product production completed “in-house” (Make or buy decisions Investopia) rather than by another company? When analyzing this question it’s appropriate to consider the make or buy analysis for a company and its potentiality for outsourcing a segment of its operations or insourcing it. Make or Buy is deciding whether making a product or service needed to operate or make money over buying a product or service from a different company would be beneficial and time/cost efficient. Companies often outsource to...
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...1. What are the 4 “R’s” in supply chain management? Describe. The 4 “R’s” in supply chain management is Responsiveness, Reliability, Resilience and Relationships. Responsiveness: This is the need for your company to be flexible and nimble. To be able to change as necessary to met customer needs. This implies the company is listening to the customers. Reliability: This is the ability to focus on the reliability of the logistics process. The company has to be sure they are able to reduce inefficiencies wherever possible to increase reliability. Companies are able to use tools such as six sigma to help control processes. Resilience: The Company must have the ability to be resilient to unexpected happenings. The resilient supply chain is able to cope with uncertainties in the business environment. Relationships: The buyer and supplier relationship must be based upon partnership. Both parties should be looking for ways to partner and ensure a win for both parties. 2. List and describe the 4 most pressing issues in supply chain management currently. The most pressing challenges in supply chain management currently are the new rules of competition, globalization of industry, downward pressure on price and customers taking control. - New rules of competition: Organizations are competing more on their core processes rather than spending on ads and pushing their brands. By being more cost efficient in their processes than their competitors, the organization will...
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...The Supply Chain Management Processes Keely L. Croxton, Sebastián J. García-Dastugue and Douglas M. Lambert The Ohio State University Dale S. Rogers University of Nevada, Reno Increasingly, supply chain management is being recognized as the management of key business processes across the network of organizations that comprise the supply chain. While many have recognized the benefits of a process approach to managing the business and the supply chain, most are vague about what processes are to be considered, what sub-processes and activities are contained in each process, and how the processes interact with each other and with the traditional functional silos. In this paper, we provide strategic and operational descriptions of each of the eight supply chain processes identified by members of The Global Supply Chain Forum, as well as illustrations of the interfaces among the processes and an example of how a process approach can be implemented within an organization. Our aim is to provide managers with a framework to be used in implementing supply chain management, instructors with material useful in structuring a supply chain management course, and researchers with a set of opportunities for further development of the field. “Streamlining crosscompany processes is the next great frontier for reducing costs, enhancing quality, and speeding operations”. Supply chain management is increasingly being recognized as the integration of key business processes across the supply chain...
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...The proposed system conceptual framework including Customer Relationship Management (CRM), Information system strategies for dealing with competitive forces and Supply Chain Management System 1) Customer Relationship Management (CRM) Based on the problems faced by Padini, our information system team had decided to apply customer relationship management system to solve the problem that Padini had failed to build a strong relationship between its products and customers. In addition, modules that including in CRM system can helps Padini increasing their sales. Customer relationship management system is a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. Good customer relationships are at the heart of business success. This strategy depends on bringing together lots of pieces of information about customers and market trends so enterprise can sell and market their products and services more effectively. Customer Relationship Management system examine customers from a multifaceted perspective. These system use a set of integrated applications to address all aspects of the customer relationship, including customer service, sales and marketing. Customer Service Padini is a large brand clothing store in Asian countries. Padini might face the myriad of phone call from the customers for asking problems and inquiries in every day. Customer service modules in CRM system provides information and tools to increase...
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...Issues in Supply Chain Management Douglas M. Lambert Martha C. Cooper Successful supply chain management requires cross-functional integration and marketing must play a critical role. The challenge is to determine how to successfully accomplish this integration. We present a framework for supply chain management as well as questions for how it might be implemented and questions for future research. Case studies conducted at several companies and involving multiple members of supply chains are used to illustrate the concepts described. © 2000 Elsevier Science Inc. All rights reserved. INTRODUCTION One of the most significant paradigm shifts of modern business management is that individual businesses no longer compete as solely autonomous entities, but rather as supply chains. Business management has entered the era of internetwork competition. Instead of brand versus brand or store versus store, it is now suppliers—brand— store versus suppliers—brand—store, or supply chain Address correspondence to Dr. D. Lambert, Department of Marketing Logistics, The Ohio State University, 506 Fisher Hall, 2100 Neil Avenue, Columbus, OH 43210-1399. E-mail: lambert.119@osu.edu versus supply chain. In this emerging competitive environment, the ultimate success of the single business will depend on management’s ability to integrate the company’s intricate network of business relationships [1–3]. Increasingly, the management of multiple relationships across the supply chain is being...
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...STRATEGIC SUPPLY CHAIN MANAGEMENT AND LOGISTICS Table of Contents Introduction 3 SCM effective in achieving organizational objectives 4 Link between the functions of Supply Chain Management and business 4 The key factors which have achieved integrated supply chain 5 Supplier relationships with the organization 5 Information technology to form strategies 6 Organizational relationship with suppliers 6 Integration of the different parts of the supply chain 7 IT contributes to the management of the supply chain 8 Effectiveness of IT in managing the supply chain 8 Role of logistics in the supply chain 9 Strategy to improve the supply chain of an organization 11 References: 13 Introduction Supply of goods and services used in the supply chain encompasses all the facilities and processes ; From procurement of raw materials , through manufacturing operations , the final user , and supply chain management ( SCM ) affect the delivery and improve the performance of the entire supply chain, supply chain, operations management refers to all of the other sections of the clothing company . (Hugos, 2003) One of the major functions and components of SCM: * Defining the boundaries of business and relationships * Managing demand and supply * Logistics * Purchase * Selling System Interface * Manufacturing System Interface * Product Design Interface Boundaries and definitions of business relationships initiated at the core of the SCM...
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...ENTERPRISE SYSTEMS MIS, 2015 Learning Objectives How do enterprise systems help businesses achieve operational excellence? How do supply chain management systems coordinate planning, production, and logistics with suppliers? How do customer relationship management systems help firms achieve customer intimacy? Traditional View 3 MIS, 2015 Enterprise Systems 4 MIS, 2015 Cross-functional process 5 Many business processes are cross-functional, transcending the boundaries between sales, marketing, manufacturing, and research and development. These cross-functional processes cut across the traditional organizational structure, grouping employees from different functional specialties to complete a piece of work. E.g.: Order Fulfillment Process Procure to Pay. MIS, 2015 Order Fulfillment Process 6 For example, the order fulfillment process at many companies requires cooperation among •the sales function (receiving the order, entering the order), •the accounting function (credit checking and billing for the order), and •the manufacturing function (assembling and shipping the order). MIS, 2015 Enterprise Application 7 Enterprise Application automate processes that span multiple business functions and organizational levels and may extend outside the organization. MIS, 2015 How Enterprise Systems work 8 based on a suite of integrated software...
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...the evolution of supply management has changed over the last 20 years (1995 - 2015)? Purchasing in the mid 90’s began as a process used to carry out an organization’s mission within the workplace. Since then, the purchasing function has grown to include supply management used largely throughout the world. Early on when the purchasing process was identified and defined, people began to notice that the acquisition of goods and services was more difficult than expected. The knowledge of the purchasing function evolved within organizations and created an environment that incorporated more undertakings such as managing, stocking, and budgeting for those goods and services being acquired. Based on your research and readings, discuss how Supply Management and in particular Supply Chain Management benefits organizations in the public and private sectors. Supply Chain Management assists both the public and private sectors by increasing sales, reducing costs and creating a better quality of life for all parties involved (Helms). An organizations budget will be primarily disbursed to make purchases to generate inventory within itself. If an organization is able to control/decrease their spending, sales will most likely increase considerably. By strategically managing purchases and practicing operational efficiency will help largely to reduce costs and in turn build revenue. What are the salient factors that contribute to the successful implementation of a supply chain management...
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...Supply Chain Management Certificate This “practical” interactive certificate series is designed to provide participants with a detailed look at global supply chain management with a focus on Purchasing, Inventory, and Warehousing. This certificate addresses issues in terms of today’s global supply chain and its supply chain streams and flow process, so practitioners can know how to make the most of this powerful tool. You will have the opportunity to explore a variety of global supply chain management areas in depth, extrapolate their logistics meanings, and apply the techniques needed to make it all work for your organization. Mastering the supply chain’s dynamics is no longer extraneous to survival in today's global environment—it's essential. Because logistics affects 30% or more of the value added to your product, it offers abundant areas of opportunity and exciting possibilities for lowering the bottom line. Where you may not be able to control the outside influences, ambiguities, and contradictions of the global economy at large, you can have a profound influence on controlling those internal logistics factors that substantially affect your profitability or cost containment efforts. Course Schedule Global Supply Chain Basics and Technology (Day 1) Global Logistics Basics and Functionality (Day 2) Essential Aspects of Purchasing (Day 3) Inventory ManagementPractices (Day 4) Mastering Warehouse Mechanics (Day 5) WHO SHOULD ATTEND • Logistics, supply chain, procurement...
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...packages that use the computational, data storage, and data transmission power of modern information technology. Enterprise systems are a combination of computer hardware and software that a business uses to organize and run its operations. 2-How do supply chain management systems coordinate planning, production, and logistics with suppliers? • Define a supply chain and identify each of its components. • Explain how supply chain management systems help reduce the bullwhip effect and how they provide value for a business. • Define and compare supply chain planning systems and supply chain execution systems. • Describe the challenges of global supply chains and how Internet technology can help companies manage them better. • Distinguish between a push-based and a pull-based model of supply chain management and explain how contemporary supply chain management systems facilitate a pull-based model. Supply chain refers to a group of organizations and business processes for procuring materials, transforming raw materials into intermediate and finished products, and distributing the finished products to customers. It links suppliers, manufacturing plants, distribution centers, retail outlets, and customers to supply goods and services from source...
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...What Is My Role in Managing the Contract? Introduction Introduction Approximate Length: 1 hour 45 minutes Welcome to the What Is My Role in Managing the Contract? lesson. Upon completion of the lesson you will be able to answer these questions: What Is the COR's Role in Contract Administration? Why Should the COR Talk with the KO? What Makes Up a Contract? What Else Might I Encounter When Dealing with a Contract? Print Version For a printer friendly version of this lesson, select the icon on the left. To print a single page, select the 'Print' button at the top of the screen. Page 1 of 41 Review the lesson learning objectives. Recognize the basic information (period of performance, Performance Work Statement (PWS), contract value) found in a contract to include the uniform contract format. Identify methods of tracking contract obligations using Accounting Classification Requirements Number (ACRNS) and Contract Line Item Numbers (CLINs) in a contract. Recognize the COR’s role in tracking the contract schedule. Analyze contract schedule compliance, to include all Statement of Work (SOW) requirements and Contract Deliverable Requirements List (CDRL) deliverables. What Is My Role in Managing the Contract? Introduction Know Your Contract Page 2 of 41 Animated Vignette Alternative Note: The animated vignette does not employ the use of audio. Please select the Next button when the animated vignette is complete. What Is My Role in Managing the Contract? What Is...
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...INTERNATIONAL PURCHASE MANAGEMENT ASSIGNMENT ON GLOBAL SUPPLIER RELATIONSHIP MANAGEMENT SUBMITTED TO: PROF.KAVITHA.TC SUBMITTED BY: VENKATESH REG: 141202052 INTRODUCTION GLOBAL SUPPLIER RELATIONSHIP (SRM) is a discipline or set of strategic planning and managing with relation to the third party organization which supply goods / services in order to maximize the profit and reach the organization goal. Global supplier relationship is under the broad category of supply chain management. As the business is global , market for the manufacturer has been extended to domestic to global, increase in the market demand and the availability of the resources / delivering the material in time with lower cost is been a primary objective of majority of the company in today competitive market . the organization have realized the importance of supplier relationship A organization which has good relation with its supplier can again a competitive advantage over their competitors, good relationship with the supplier needs a long term trust to get build up. “Competitive advantage is increasingly a function of supply chain efficiency and effectiveness.... the greater the collaboration, the greater the likelihood that an advantage can be gained.” (1) (Lamming) LITREATURE REVIEW A manufacturing company in Iraq trying to figure out the problem and decrease the lead time of suppliers, they have...
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