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Manush

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“Service awareness status of Grameenphone subscribers which leads a better customer experience"

BRAC Business School

Internship report on “Service awareness status of Grameenphone subscribers which leads a better customer experience"

Submitted To
SYEDA SHAHARBANU SHAHBAZI
Senior Lecturer

BRAC Business School BRAC University

Submitted By
ANIMASH MALLICK ID: 07204039
S U B M I S S I O N D A T E: JANUARY 16, 2012

Letter of Transmittal
16th January, 2012. Syeda Shaharbanu Shahbazi Faculty BRAC Business School (BBS) BRAC University, Dhaka. Subject: Submission of Internship Report on “Service awareness status of Grameenphone subscribers”. Dear Madam, Here is my internship report on “Service awareness status of Grameenphone subscribers” which you approved as my research topic. Though this report, I have tried to focus on the company background, performance, case studies along with the research on the aforementioned topic. Now, I am looking forward for your kind appraisal of this project. I hope that you will enjoy reading the report paper as much as I had enjoyed doing it. Thank you very much, for giving me such an opportunity to complete such an interesting project.

Sincerely Yours,

________________ Animash Mallick (ID: 07204039)

Acknowledgement

This report would have been impossible without the valuable contributions and limitless help of several individuals. First, my thank goes to the Almighty God for giving me the grace to finish this project.

I would like to thank all the authors of the journals, books and articles that are secondary sources from where we have collected necessary information regarding this project.

I have been benefited from many people in the evolution of this report. They have generously supplied insightful comments, helpful suggestions, and contributions all of which have progressively enhanced this

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