Free Essay

Manzana Case Study

In: English and Literature

Submitted By Brandon2
Words 405
Pages 2
tle read: ... INDIAN INSTITUTE OF MANAGEMENT BANGALORE Manzana Insurance:Fruitvale Branch Submitted to Prof. Devanath Tirupati Indian Institute of Management Bangalore By: Group Number 6 Vikash Oraon 0911283 Abhijit Pagare 1011076 Bharathi Priya 1011087 Bhargavi Konathala 1011089 Bhavika Kansara 1011090 Vishal Kumar 1011143 Manzana Insurance Introduction Manzana Insurance was started in 1902, and by 1953 had become the second-largest home and commercial property insurer in California. However, since the 1970's Manzana has been facing troubles from intense competition from the Golden Gate Casualty, as well as problems from an inefficient operating procedure leading to late issuance of policies, customer dissatisfaction, and defection of agents to other firms. Situational Analysis Recent complaints from agents about the turnaround time, percentage late figure and the poorly performing renewal business iterate the below average performance of the Fruitvale branch of Manzana. The following points were presented in the case. ? Around 76 independent agents represent Manzana at Fruitvale and dealt directly with the public. There was a difference in the commissions each agent received according to the policy request. ? Exhibit 1 gives an overview of the Operations flow across the four tasks that are performed for every policy request. O A RUN goes through all the four stages [Distribution, Underwriting, Rating and Writing] while a RAP and RERUN bypass the select and classify sub-stages of Underwriting. O After Rating, a RAP was returned back to the distribution clerk. Only 15% of all RAPs result in RUNs and transferred to policy writing. ? On the basis of average processing times, Fruitvale is equipped with enough staff to handle each major task Exhibit 2. Despite the overstaffed Rating and Policy writing teams, there is a noticeable increase in backlogs. ? The company policy is to use FIFO at each stage of the process, but however in practice there are preset priorities among the four stages. The most profitable RUNs and RAPs are run first followed by RAIN's and RERUN's. Exhibit 3 gives the annual premium revenues for three years. Problem Definition Manzana Insurance is facing operation inefficiencies resulting in excessively long turnaround times, overall customer dissatisfaction and loss in the existing customers due to significant delays. Objectives: Short term Objectives: The overall targets to be achieved in the short term are ? Reduce the percentage late figures in renewal business ? Utilize the available capacity in improving operational efficiency ? Increase the renewal rate by clearing the existing backlog of policies ? Redu

Similar Documents

Premium Essay

The Manzana Case Manzana Insurance- Fruitvale Branch Case Study

...The Manzana Case Manzana Insurance- Fruitvale Branch case study Executive Summary The Fruitvale Branch of Manzana is facing its bitter reality of declining profitability and potential loss of market shares to its main competitor-Golden Gates due to its rising renewal loss rate and expanding turnaround time. In our analysis, we dig into several issues that were possible causes for the problem and tend to provide readers with feasible solutions that may resolve the issues on hand. Examples of such issues as we have identified in the case include, but not limited to, various departments’ deviation from FIFO system, potential capacity and staffing problems, uneven workload among three underwriting teams, outdated SCT for computing TAT, and inaccurate computation process for TAT....

Words: 2873 - Pages: 12

Free Essay

Manzana

...The Manzana Case Manzana Insurance- Fruitvale Branch Case Study The Manzana Case Manzana Insurance- Fruitvale Branch case study Executive Summary The Fruitvale Branch of Manzana is facing its bitter reality of declining profitability and potential loss of market shares to its main competitor-Golden Gates due to its rising renewal loss rate and expanding turnaround time. In our analysis, we dig into several issues that were possible causes for the problem and tend to provide readers with feasible solutions that may resolve the issues on hand. Examples of such issues as we have identified in the case include, but not limited to, various departments’ deviation from FIFO system, potential capacity and staffing problems, uneven workload among three underwriting teams, outdated SCT for computing TAT, and inaccurate computation process for TAT....

Words: 324 - Pages: 2

Premium Essay

Manzana

...This can lead to redeployment of some staff inthese departments to the understaffed departments of Distribution and Underwriting;and Page 1 of 11 OM Manzana Case Study - Team 2 (Rishi, Geoff, Vimalan, Rose, and Jonathan) (vi) the methodology for computing TAT needs to be reviewed as currentmethodology employed is incorrect and...

Words: 2129 - Pages: 9

Free Essay

Manzana Operations Management

...2)  Analyze and assess the operations system of Manzana (system for processing insurance requests as depicted in Exhibit 2) by taking the following questions as a lead: a) How do the various jobs (RUN, RERUN, RAIN, RAP) flow through the system? How much time do they take? The figure below shows the flow through the system of the various jobs (RUN, RERUN, RAIN and RAP) taken exhibit 2 into account. The red numbers in the figure show the daily processed requests on average based on the data of 1991 which can be found in exhibit 7. The daily requests that are coming into the system are calculated by adding all various jobs (RUN’s, RERUN’s, RAIN’s and RAP’s) processed in the first 6 months and dividing this outcome by 120 (E.g. 6 months x 4 weeks x 5 days). This means that the teams can process 39 requests on average per day. (350+1798+451+2081)/(6*4*5) = 4680 / 120 = 39 requests per day on average. All further calculations can be found in the table below....

Words: 2235 - Pages: 9

Premium Essay

Joost

...January 30, 1997 Manzana Insurance - Fruitvale Branch (Abridged) It was a Monday morning in early September 1991. Bill Pippin had been at Manzana for only a week, but already he was thinking that perhaps he should have taken a different job. He gazed at a note on his desk from John Lombard, his boss at the Fruitvale branch: "I'm giving a speech at a conference on property insurance, so I'll be out of the office until next week. Please give this some thought while I'm gone." The note was attached to a memo from Tom Jacobs, Manzana's senior vice president for underwriting operations: To: John Lombard From: Tom Jacobs Subject: Second Quarter Performance The performance figures on Property Insurance for the second quarter have just been completed, and Fruitvale is at the bottom of the list again. More important, Golden Gate is killing us in your territory, and they have just announced a promise of one-day turnaround time to all agents. If something isn't done immediately to improve your operating performance, a lot of our agents are going to defect to Golden Gate, and some of us are going to need new jobs. Here are some of the numbers: Manzana-Fruitvale This Quarter This Year New policies Endorsements Renewals Turnaround time (average) Renewals late Renewal loss rate 326 206 1,063 6 days 44% 47% This Quarter Last Year 278 235 1,253 5 days 20% 33% Golden Gate This Quarter (estimated) 375 300 1,400 2 days NA 15% Something has got to be done about this....

Words: 5918 - Pages: 24

Free Essay

Process Management

...Version 0.99 University of Illinois at Urbana-Champaign College of Commerce and Business Administration BADM 467 - Process Management Summer 2003 Dilip Chhajed Nick Petruzzi chhajed@uiuc.edu petruzzi@uiuc.edu 323 DKH 328D DKH office hours: office hours: Description Process Management includes a myriad of activities: insuring that a product or service is of high quality, choosing the appropriate design and technology for producing a good or service, planning and controlling the flow of materials or customers so that lead times are minimized, and distributing finished goods or services. Relevant decisions range from how much material to order for making a product, to determining how much capacity is needed to provide a good level of service, to evaluating which technology will best meet a company's needs. In short, this course focuses primarily on developing and applying tools and techniques to ensure that the right products and resources are at the right place at the right time so as to maximize profit within a business process or supply chain. The “products” could be either goods, services, or both; and the “resources” could be either material, people, money, information, or any combination of the four. In the first part of this course, we will focus on process design and improvement issues by studying the relationships between key process parameters such as capacity and throughput, and by analyzing processes in order...

Words: 2041 - Pages: 9

Free Essay

Manzana Insurance

...Systems Analysis and Design Project Stage 3 New System Specifications And Prototype Based on Harvard Business School case 9-692-015 Manzana Insurance – Fruitvale Branch Presented to Professor Michael Palley Stevens Institute of Technology MGT 772 SB Analysis and Development of Information Systems By Team 3 TEAM 3 Systems Analysis and Design Project Stage 3 MGT 772SB Analysis and Development of Information Systems Professor Michael Palley Table of Contents SYSTEM OVERVIEW ...............................................................................................................................................4 DESCRIPTION .............................................................................................................................................................4 POLICY REQUEST TYPES ............................................................................................................................................4 BACKGROUND ...........................................................................................................................................................4 CURRENT ORGANIZATIONAL PROBLEMS AND GOALS FOR THE NEW SYSTEM ............................................................4 FILE DESIGN..............................................................................................................................................................7 BACHMAN DIAGRAMS IN THIRD NORMAL FORM......

Words: 7660 - Pages: 31

Free Essay

Spanish Grammar

...BASIC SPANISH: A GRAMMAR AND WORKBOOK Basic Spanish: A Grammar and Workbook comprises an accessible reference grammar and related exercises in a single volume. This workbook presents 20 individual grammar points in realistic contexts, providing a grammatical approach that will allow students not already familiar with these terms to become accustomed to their use. Each unit is included on a graded basis beginning with the simpler aspects of Spanish grammar and proceeding to the more complex points. Grammar points are followed by examples and exercises selected to reinforce mastery of the topic. Basic Spanish provides an ideal introduction to the language, with insights into the Spanish-speaking peoples and their related cultures. For use in the classroom, or for the independent learner, this workbook enables readers to express themselves in a wide variety of situations. Features include: • authentic reading texts to encourage an understanding of Spain and Spanish-speaking countries • reference to Latin American usage where appropriate • full exercise answer key • glossary of grammatical terms Basic Spanish is the ideal reference and practice book for beginners and also for students with some knowledge of the language. Carmen Arnaiz and Irene Wilkie are both Senior Lecturers in Spanish and Linguistics at the University of the West of England, Bristol. Titles of related interest published by Routledge: Modern Spanish Grammar: A Practical Guide Juan......

Words: 38366 - Pages: 154

Premium Essay

Research on Usa's Financial and Constructive Crisis

...INDEX INTRODUCTION …………………………………………………………....p.2 2. INTRODUCTION TO THE CRISIS .…………………………………...p.4 3. THE FINANCIAL AND CONSTRUCTIVE CAUSES. ………………...p.5 4. CONSEQUENCES 4.1. FINANCIAL MARKETS 4.1.1. 2007 ………………………………………………………….p.9 4.1.2. 2008 ………………………………………………………….p.11 4.2. CONSTRUCTIVE BUBBLE ……………………………………...p.12 5. GOVERNMENT INTERVENCION ON… 5.1. FINANCIAL INSTITUTIONS FEDERAL RESERVE AND CENTRAL BANKS ………………..p.19 5.1.2. EMERGENCY ECONOMIC STABILIZATION ACT …....p.21 5.1.3 BAYLOUTS AND FAILURES ……………………………...p.24 5.2. HOMEOWNERS 5.2.1. HOMEOWNERS ASSISTANCE ……………………….....p.26 5.2.2. THE HOMEOWNER AFFORDABILITY AND STABILITY PLAN ……………………………………………….....p.29. 6. INTERVIEW WITH RICARD FERNANDEZ…………………………..p.31 CONCLUSIONS…………………………………………………………….p.35 AUTOAVALUATION………………………………………………………..p.36 BIBLIOGRAPHY AND SOURCES INFORMATION…………………….p.37 1.INTRODUCTION My initial intentions were to elaborate a research project with the objective of comparing the financial crisis in USA and Spain that were and are going through. I was planning on finding all the similarities and differences that were most important or characteristic. When I was half way on the research, I realized how extent the information was, so I reduced to the financial and banking part, and the construction bubble. I did this because I thought they were the most important or interesting (for me) subjects. Finally, I......

Words: 7538 - Pages: 31

Free Essay

Spanish

...vocabGCSE 09 Spanish Vocabulary book Version- Draft 1 GCSE Spanish Edexcel GCSE in Spanish Edexcel GCSE 2009 Spanish Vocabulary Book Edexcel are pleased to oprovide this free vocabulary book freely to support learners following the the Edexcel GCSE 2009 Specification in Spanish. Please note: the most up to date version of this document is available on the Edexcel website and a definitive list of core vocabulary is available in the Edexcel Specification. Introduction This bilingual glossary has been produced to support you in your language learning and to help you prepare for the Edexcel GCSE. It features a revised minimum core vocabulary foundation level vocabulary (this has been expanded from the original one in the specification) as well as higher level vocabulary. English meanings, genders and irregular word endings are given and the vocabulary is listed both alphabetically and under the following Edexcel headings: High Frequency Language Verbs Adjectives Colours Adverbs Numbers Quantities Connecting Words Time Expressions Times Days of the Week Months of the Year Question Words Countries Continents Nationalities Areas/Mountains/Cities/Rivers Acronyms and Abbreviations Social Conventions Prepositions Listening and Reading Topics Out and About - Visitor Information, Basic Weather, Local Amenities, Accommodation, Public Transport, Directions Customer Services and Transactions - Cafes and Restaurants, Shops, Dealing with Problems Personal Information -......

Words: 22359 - Pages: 90

Premium Essay

Petro

...1 What are navratan companies in india? LIST OF NAVRATNA PSEs 1. Bharat Heavy Electricals Ltd. 2. Bharat Petroleum Corporation Ltd. 3. Gas Authority of India Ltd. 4. Hindustan Petroleum Corporation Ltd. 5. Indian Oil Corporation Ltd. 6. Mahanagar Telephone Nigam Ltd. 7. National Thermal Power Corporation Ltd. 8. Oil & Natural Gas Corporation Ltd. 9. Steel Authority of India Ltd. 2 Listed companies in this navratan Bhel,bpcl,gail,hpcl,ioc,mtnl,ntpc,ongc,sail 3 List of companies planned for disinvestments in psu The government may now look at disinvestment in public sector undertakings (PSUs) across the services sector. “Besides loss-making units, even profit-making PSUs can be completely or partially disinvested,” says a policy paper initiated by the department of economic affairs of the ministry of finance. The paper has listed out 28 PSUs in the services sector for disinvestment, including Bharat Sanchar Nigam (BSNL), Engineers India (EIL) and MMTC, which are awaiting Cabinet nod for disinvestment. The list includes five PSUs under the commerce ministry (PEC Ltd, EIL, State Trading Corp, MMTC and India Trade Promotion Organisation). The shipping ministry has an equal number of PSUs in the list —- Shipping Corp, Dredging Corp, Cochin Shipyard, Mazagaon Dock and Hindustan Shipyard. The railway Ministry has four —- Indian Railways Catering and Tourism Corp, Central Warehousing Corporation, IRCON International, and RITES. The......

Words: 7556 - Pages: 31

Free Essay

Jew Life

...Exercise 1: Stress and the Written Accent Name _____________________________ For each word, underline the stressed syllable and, if needed, add a written accent mark. Example: elefante No written accent mark 1. taza 2. sabor 3. razon 4. rio 5. agua 6. aguila 7. espiritu 8. espiritual 9. adios 10. pequeño 11. pequeñito 12. pequeñisimo 13. enseñabas 14. enseñabamos 15. America 16. religion 17. religiones 18. religioso 19. religiosos 20. dramatico 21. quien (= question “who?”) 22. mi (= “my”) 23. haz 24. hazlo 25. hazmelo Exercise 2: Noun Gender Name _____________________________ A. Indicate the gender (m., f., or either) of each noun. 1. persona 2. novio 3. serpiente 4. testigo 5. plato 6. montaña 7. hogar 8. héroe 9. vez 10. guardacostas 11. dilema 12. tele 13. dentista 14. coche patrulla 15. incertidumbre 16. bailarina 17. voléibol 18. látex B: Provide the feminine form of each noun, or indicate that there is no unique feminine form. Examples: el hombre—la mujer el niño—la niña el profesor—la profesora el estudiante—la estudiante 1. elefante 2. lobo 3. soldado 4. escritor 5. pariente 6. mesero Exercise 3: Noun Number Name _______________________________ A: Provide the plural form of each noun. Examples: la casa–las casas el maniquí–los maniquís/maniquíes el énfasis–los énfasis...

Words: 7272 - Pages: 30

Premium Essay

Business Plan

...Thanks for downloading a sample plan from Bplans.com This sample business plan was created with Business Plan Pro, the best selling business planning software. A sample plan is a great way to get started, but you can’t just print this out and turn it into the bank. You’re still going to have to put in all your own information and do all of your own financial forecasts. With Business Plan Pro, you can easily edit this sample and create your own financial tables and graphs. You’ll also be able to: • View and edit over 500 more sample plans • Save time with linked financial tables (the formulas are built in, so you don’t have to do the calculations!) • Benefit from tons of help, advice, and resources. • Present your plan with confidence, with automatic charts and graphs corresponding to your financial data. Click here to redeem your $20 Business Plan Pro credit today! Cover Page [pic]       This sample business plan has been made available to users of Business Plan Pro®, business planning software published by Palo Alto Software. Names, locations and numbers may have been changed, and substantial portions of text may have been omitted from the original plan to preserve confidentiality and proprietary information. You are welcome to use this plan as a starting point to create your own, but you do not have permission to reproduce, resell, publish, distribute or even copy this plan as it exists......

Words: 7387 - Pages: 30

Free Essay

Banana

...Morton, J. 1987. Banana. p. 29–46. In: Fruits of warm climates. Julia F. Morton, Miami, FL. Banana Musa x paridasiaca Description Origin and Distribution Varieties Climate Soil Propagation Culture Harvesting Yield Handling and Packing Controlled Ripening and Storage Pests Diseases Food Uses Animal Feed Other Uses Folklore The word "banana" is a general term embracing a number of species or hybrids in the genus Musa of the family Musaceae. Some species such as M. Basjoo Sieb. & Zucc. of Japan and M. ornata Roxb., native from Pakistan to Burma, are grown only as ornamental plants or for fiber. M. textilis Nee of the Philippines is grown only for its fiber, prized for strong ropes and also for tissue-thin tea bags. The so-called Abyssinian banana, Ensete ventricosum Cheesman, formerly E. edule Horan, Musa ensete Gmel., is cultivated in Ethiopia for fiber and for the staple foods derived from the young shoot, the base of the stem, and the corm. Most edible-fruited bananas, usually seedless, belong to the species M. acuminata Colla (M. cavendishii Lamb. ex Paxt., M. chinensis Sweet, M. nana Auth. NOT Lour., M. zebrina Van Houtee ex Planch.), or to the hybrid M. X paradisiaca L. (M. X sapientum L.; M. acumianta X M. balbisiana Colla). M. balbisiana Colla of southern Asia and the East Indies, bears a seedy fruit but the plant is valued for its disease-resistance and therefore plays an important role as a ";parent"; in the breeding of edible bananas....

Words: 15803 - Pages: 64

Free Essay

1000 Words in English

...a bit a couple a few a little adj, pron a lot (of) (tb lots (of)) a, an art indet a.m. (USA tb A.M.) abrev abandon v abandoned adj ability n able adj about adv, prep un poco un par unos cuantos algo / un poco mucho un/a Ante meridiam abandonar abandonado habilidad poder hacer algo affect v más o menos, hacia, por aquí / affection n prep: sobre algo above prep, adv por encima, más arriba / adv: afford v arriba afraid adj abroad adv en el extranjero after adv, prep, absence n ausencia conj absent adj ausente afternoon n absolute adj absoluto afterwards (USA absolutely adv absolutamente tb afterward) adv absorb v absorber again adv abuse n, v abusar, abuso against prep academic adj académico age n accent n acento aged adj accept v aceptar agency n acceptable adj aceptable agent n access n acceso aggressive adj accident n accidente ago adv accidental adj accidental agree v accidentally adv accidentalmente accommodation alojamiento, espacio, plazas agreement n ahead adv n accompany v acompañar aid n, v according to según algo aim n, v prep account n, v cuenta, relato / considerar air n aircraft n accurate adj preciso airport n accurately adv con precisión alarm n, v accuse v acusar a alguien alarmed adj achieve v lograr alarming adj achievement n logro alcohol n acid n acido alcoholic adj, n acknowledge v reconocer/agradecer/enterarse alive adj all adj, pron, acquire v adquirir adv across adv, a través de / all right adj, prep adv, interj act n, v acto, ley / actuar allied......

Words: 14391 - Pages: 58