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Marketing Plan Phrase Iii

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Starbucks Case Study
Aliyah Gonzales
BUS/475
March 31, 2014
Todd Goodling

Introduction
Established in 1971, Starbucks is one of the most recognized and most successful coffee chains in the world. They did not become so successful without a solid business strategy. Although part of Starbucks’ success comes from saturating the market with Starbucks Coffee Shops, the first and most important part of their strategy was to make Starbucks a great place to work. Howard Schultz, the CEO of Starbucks, believed that the company’s success hinged on customers having a great experience during their visits. This meant the employees must be knowledgeable about the products, have pleasing attitudes, and be passionate about Starbucks’ coffee and customers’ satisfaction. In addition to placing their values on the customer and the employees, Starbucks also upholds an environmental mission statement. The corporate values and business principles are the foundation of Starbucks’ business model and the key to their company culture success. The values of Starbucks are the core of daily operations of the organization. Just like any other business, Starbucks must always consider their strengths, weakness, opportunities and threats. They must always challenge themselves to become better than they are today. They must strive to exceed the customers’ expectation of a unique “third place” to spend their time and money. Maintaining a profitable future and their dominant position in the gourmet coffee industry hinges entirely on continuously challenging the way they do business. This paper takes a closer look at their industry analysis and industry trends. We analyze these aspects and the competitive environment in SWOT format. Last, we explore the company strategy analysis which focuses on the company’s strategic intent and position. From these analyses, we suggest

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