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Maynard Company

In: Business and Management

Submitted By jaredfamor
Words 508
Pages 3
Year 2010 – 2006 : Centro Escolar University Mendiola St., Manila Bachelor of Science in Nursing

Year 2006 – 2002 : Ernesto Rondon High School Road 3, Project 6, Quezon City Year 2002 – 1996 : Placido Del Mundo Elementary School Quirino Highway, Talipapa, Quezon City

Skills

Computer : Familiarity with Microsoft Word, Excel and Power Point

Languages : Filipino, English

Personal Characteristics

Enthusiastic, highly motivated, hardworking, quick to learn with good interpersonal skills.

Work Experience

RMH Teleservices Asia Pacific, Inc.

Human Resource Service Delivery Associate (December 2013 – present) * Partner with management and employees to provide positive service and consistent Human Resource Service Delivery (HRSD) support regarding payroll, benefits administration, HRIS and/or related questions. * Develop relationships with internal clients and effectively communicate and coordinate HR programs and processes while ensuring consistent application. * Coordinate with the HRSD team and internal clients to answer basic questions, communicate processes, and gather documentation according to department policies and procedures, including: * Responding to management and employee inquiries related to payroll, benefits, and HRIS related processes. * Collection and submission of required government forms across assigned sites. * Collection and submission of benefits forms to process enrollment and claims for health and life insurance. * Providing documents to employees such as Certificates of Employment, ATM cards, final pay checks, etc. * Responsible for organizing and maintaining the employee files for assigned sites or work units. Follow prescribed guidelines for organizing documentation according to departmental and/or client guidelines. * Partner with the internal communications group and other HR departments to deliver relevant policy and procedure updates to all internal clients. * Liaise with other Shared Service departments as necessary. * Ensure issues and concerns are escalated to management to be addressed efficiently. * Responsible for maintaining all business and employee information in the strictest confidence. * Provide support in the development of HRSD training programs to be delivered to all employees. * Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties. * Perform other duties as assigned by management. * Maintaining 201 files (Filing and keeping confidential docs)

Technical Support L1 – Clearwire (October 2012 – December 2013)

Responsibilities: * Provide quality service to customers requesting assistance with technical issues regarding their internet service and phone service. Also, answering customer’s concern regarding their billing related concern.

Achievements

* I’m one of the Certified Officer in Charge for both Technical and Account Management. I assist agents for processes and takes supervisory calls.

* Included in Monthly Stack Ranking for Technical Support L1 LOB for the month of November 2012, January 2013 to April 2013.

* Awarded for being Top Agent for July 2013 for Quality

Universal Agent – Clearwire Universal (August 2011 – October 2012)

Responsibilities: * Provide quality service to customers requesting assistance with their billing concerns, troubleshooting wireless internet and VOIP connection, and some collections related concern.

Achievements

* I’m one of the Certified Officer in Charge for Universal Care. I assist agents for processes and takes supervisory calls.

Teletech Roxas (September 20, 2010 – December 19, 2010)

Technical Support Representative, Tier 1

I assisted customer with troubleshooting DSL/internet problem, troubleshoot computer related issue, and assisted customers with their email and anti-virus related concern.

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