...What would make Mayo Clinic one of the most recognized hospitals in the nation? We will discuss the many reasons and what it takes to be so well recognized and the many benefits that Mayo Clinic has to offer. “The Mayo Clinic has not only been recognized by numerous agencies for its quality in health care, but it has been recognized more so than any other academic medical center in the nation.” (Kroker, 2013) In 2012, Mayo earned the No. 3 overall spot on the “best hospitals” list and ranked No. 1 in the nation in five areas- gynecology, diabetes and endocrinology, gastroenterology, nephrology, and pulmonology. History of Mayo Clinic William Worrall Mayo, who settled in Rochester, Minn. in 1863, is the founding father of what is now called the Mayo Clinic. Mayo Clinic was developed gradually from Dr. Mayo’s medical practice. His dedication became a family tradition and his two sons, Will and Charles joined his practice in 1883 and 1888. Later as they succeeded with their “pooled” knowledge and skills, patients discovered this advantage. They had developed a reputation for excellence in patient care. Doctors and students came from around the world to learn new techniques from the Mayo’s. Patients also came from around the world for treatment. Since 1919, the Mayo Clinic has spread largely to two additional cities including Jacksonville Fl., and Phoenix Arizona. The main campus in Rochester employs over 32,000 people. In addition, the Mayo Clinic operates multiple...
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...Review on Management Lessons from Mayo Clinic The book ‘Management Lessons from Mayo Clinic’ by Leonard L. Berry and Kent D. Seltman tells about an exceptional service organization Mayo Clinic which excels in the art of service. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge. Dr. William Worrall Mayo and his sons Dr. William Mayo and Dr. Charles Mayo are the leaders of this health care organization. This health care organization started more than 140 years ago in Minnesota town of Rochester in the early 1990s. Till now it is one of the most influential and valuable service brands in the world. There is only a little amount of advertisement done on this brand and till 1986 there was no marketing staff also in this organization. It is known as Medical Mecca based on their contribution to the science of medicine and to innovative surgical techniques. The Mayo Clinic has been of interest to services marketing researchers due to the organization’s impeccable success, global brand reputation, and service excellence ever since it was founded by the Mayo bothers, Drs. William and Charles. Berry, a well-known services marketing researcher, and Seltman, a former president of marketing at the Mayo Clinic uncovered the clinic’s success and delivered into how it has achieved its legendary brand power...
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...Another model of an integrated healthcare organization involves a multispecialty group practice that does not include a health plan. The Mayo Clinic started in Rochester, Minnesota, in 1887, serves as an excellent example of this model (Shi and Singh, 2008). The Mayo Clinic has salary-based compensation, a physician-led governance structure, shared electronic medical records across inpatient and outpatient services, and the use of information technology. These characteristics, along with a private, not-for-profit status and full integration of the hospital and clinic, are key attributes that have contributed to its growth and success. The Mayo Clinic annually serves 520,000 individual patients globally with a staff of 3,400 clinic physicians and scientists (McCarthy, 2009). It includes four owned hospitals and outpatient facilities on three major campuses. In 1992, the Mayo Health System was created in partnership with the...
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...Sharlene Wilder Get more familiar with your opposition I’ve grown up in the Bronx where there’s multiple personalities and certain cultures that I've gotten use to. The way a person dresses or just by the way he or she looks are so typical in my community because kids take trends to the next level and use the trends to define them as a person; so in my community I do not see unfamiliar too often. When I do I get overjoyed and want to learn a lot more about them and how he or she is, just because It excites me that they are different people out in the world and they have different unique styles of living. Where I come from, there is a lot of Hispanic faces, or African American faces. The group that I found interest in is the African culture. This group I found was so different and yet unique. As I was walking in the hallway on my way to grab a bite to eat, I saw a group of females. Two females were dressed in a colorful fabric down to their ankles, one with a scarf over her head, and another with a hat to match her silk beige dress. Another female with puffy hair, with a accent with high platform shoes. They were talking with a accent I didn't know nor could speak. Rare but yet very interesting. I had a talk with one of them and she’s such a sweetheart. I thought she was just a Hispanic young lady; little did I know she was African also. Sarah came from a small town in Ethiopia. It’s the same but has its differences. Back at home for Sarah she has to come...
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...on Group Culture at the Mayo Clinic (Author’s name) (Class) (Date) (Course and Section number) (Instructor's Name) Introduction A company’s group culture can be one of its greatest assets or liability. A company’s group culture can be defined as its system of shared values, assumptions and beliefs that detail to its people the desired or least desired behavior. These values strongly influence both the employees’ behavior and overall organizational performance. Barney (2001) argued that firms with a rare (hard-to-imitate) group culture possess a competitive edge over their competitors. Bain & Company (2007) conducted a worldwide business leaders’ survey where they established that corporate culture was equally important alongside corporate strategy for business success. It is thus least surprising that most leaders of successful business enterprises quickly attribute their firm’s success to a sound group culture. Conventionally, a group’s culture is usually modeled by four elements: the intellectual reason (purpose) for togetherness; the emotional attraction which connects people’s hearts to a common task; the artifacts created, common knowledge acquired and practices developed together by members; and, the deeply rooted spiritual intention/ connection unifying the group. A perfect example of one such enterprise with an exemplary group culture is the globally renowned Mayo Clinic. The Mayo Clinic’s Enduring Corporate Culture The Mayo Clinic’s culture is deeply...
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...The capital investment plan for the Mayo Clinic is an ongoing process to improve the health care and offer new equipment to help patients. The Mayo Clinic has been in business for several years and continues to not only help its patients but also the community in which is resides. Because of the revenue the hospital has brought to the area, it feels it is time to give back to the community in which is resides, which is a great investment plan for the residents. The Mayo Clinic, which is a hospital that focuses on the needs of very rare diseases and other ailments, recently spent $3.5 billion on capital projects in 2012 in hopes of increasing the number of jobs within the community in the years ahead (Newmarker, 2012, N.P.). “Jeff Bolton, the Mayo Clinic’s chief financial officer, said 60 percent of the capital spending will go toward replacing and renewing facilities, equipment and information technology” (Newmarker, 2012, N.P.). With this in mind it is also time to update some equipment within the facility as well. The new MRI screening center will open opportunities for employment as well as new and up to date treatment for patients. The objectives for the first year of operation upon completion will be: Increase the number of patients by providing services that Mayo has not been able to before Hire twenty new employees that specialize in MRI technology as well as billing and collection specialists Collections of at least 90% Average of 1200 to 1500 patients...
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..... Mayo clinic MAYO CLINIC The Mayo Clinic was founded over 150 years ago. It has been a pioneer for group practice creation, community service, quality improvement initiatives, health informatics, and health care technology. Group Practice Creation Impacts Mayo Clinic's Growth Dr. William J. Mayo justified the concept of a group practice in a speech he delivered in 1910. He took the view that it would be foolish for a single practitioner to assume he or she had sufficient knowledge of medicine. He maintained that it is in the best interest of the patient to have practitioners join forces and coordinate care (Mayo Foundation for Medical Education and Research [MFMER], n.d.-a.) Patients realized the benefits of a team of medical experts, so patients travelled long distances for diagnosis and treatment. The Mayo Clinic website states that the "group practice concept that the Mayo family originated has influenced the structure and function of medical practice throughout the world" (MFMER, n.d.-b). According to the website, the Mayo Clinic has grown from three physicians (father and two sons) to over 55,000 staff at locations in the Midwest, Arizona, and Florida. The Mayo Clinic is most famous for its implementation of an "integrated, multi-specialty, group practice" (MFMER, n.d.-c). Mayo Clinic Community Service Reflects Mission and Values According to the Mayo Foundation for Medical Education and Research (n.d.), Mayo Clinic's mission is to "provide the best care...
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...article, drugs were clearly involved in Chris Benoit's double-murder suicide. (Sutton, 2007) What Benoit did was a little bit too graphic for me to explain here and I would rather not go too far into detail. I would personally say that I had seen many physical reactions to drugs. I can only recall as a young boy, aged 6/7, where a boy went out of control and had to get 5 adults to drag him into a time-out room. I asked my teacher at the time if he might have had one pill too many, jokingly, but it seemed confidential. I believe that any psychological reaction to these drugs would have the consumer become left with limited thinking. An article explained that most performance-enhancing drugs can lead to depression and agressiveness. (Mayo Clinic Staff, 2012) Most legal consequences can result from use of these performance-enhancing drugs if people find out. Lance Armstrong was stripped out of seven Tour de France titles he once held. He also had to give back a bronze medal he won in...
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...Mayo Clinic Case Study International Marketing March 18, 2014 The Mayo Clinic Memo To: Marketing staff From: Ethan Robinson cc: All Mayo Clinic representatives Date: March 18, 2014 Re: New Marketing Research Strategy New Marketing Strategy Attention Staff: The information contained within this memo will immediately go into effect. It is the responsibility of all staff to represent the Mayo Clinic brand in a uniform and responsible way so that patients and all who enter the clinic have a very positive experience. Word of mouth marketing has been our strongest ally and serves as a very powerful tool. In order to create a cohesive marketing research design strategy this memorandum will outline specific key tactics that must be employed. The Mayo Clinic’s CEO and board have decided to increase sales revenues to 100 percent over the next five years and that means we have much work globally to do in order to make that a reality. There will be many facets of the marketing mix that will need to be addressed in order to achieve this goal. The purpose of this marketing research is to gather information about the brand recognition, reputation, and appeal of the Mayo Clinic globally. As a brand we must exude qualities that will appeal to people internationally. There are several fundamental facts that describe why someone should chose the Mayo Clinic. The Mayo Clinic offers over 100 years of medical tertiary and quaternary care from civilians to world...
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...Mayo Clinic Value Alignment Learning Team B Anita Duray, Genia Lewis, Lisa McNeill, Tamiko Perry, and Michael Rogerson BUS 475 July 9, 2012 Paul Gerlach In this paper Learning Team B analyzed the individual values and the organizational values as reflected by the organization’s plans and actions of the Mayo Clinic. The Learning Team B selected the Mayo Clinic because of its long history and high values. The Mayo Clinic’s founder was Dr. William Worrall Mayo and back in 1863 in Rochester, Minn. From the beginning the Mayo Clinic main focus was helping people with a more team driven practice. The clinic would request other doctors or science researchers to join them in the world’s first private group practice in medicine. This teamwork method through the Mayo Clinic continues today with more than 55,000 doctors, nurses, scientists, students, and allied health staff at locations in the Midwest, Arizona, and Florida. (“Mayo Clinic History”, 2012) With the data available about the Mayo Clinic the Learning Team B is going to analyze the evolution of the clinic’s personal and workplace values. The team will explain and analyze the alignment of the clinic’s individual and organizational values. Then finally the team will explain the differences between the individual and organizational values as reflected by the Mayo Clinic’s plans and actions. Personal and Workplace Values Mayo Clinic is a medical clinic. This medical clinic...
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...patients recovering from stressful medical conditions, patients who have had long stays in a hospital or nursing home, and patients who have an immune system disorder (Frazier & Drzymkowski, 2009). Seborrheic dermatitis is usually chronic and there is no strategy to stop it permanently but there are over-the-counter treatments and prescriptions treatments that can control the signs and symptoms during a flare-up (Mayo Clinic, 2011). Creams and lotions that are applied to the affected area of the body and medicated shampoos are common forms of treatment. However, in severe cases a doctor may prescribe an oral medication with a whole body effect. The approach you take should depend on your skin type, the severity of your condition, and what part of the body that is affected (Mayo Clinic, 2011). Products that treat Serborrheic dermatitis have several kinds of active ingredients and some of the products have more than one type of active ingredient (Mayo Clinic, 2011). These ingredients include antifungal agents, corticosteroids, and calcineurin inhibitors (Mayo Clinic, 2011). The antifungal agents commonly used to treat Serborrheic dermatitis are ketoconazole, ciclopirox, and...
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...Resources Education 13 Volume 3, No. 3, Summer 2009 STRATEGIC HRM AT THE MAYO CLINIC: A CASE STUDY Sunil Ramlall Hamline University Tripp Welch, Jennifer Walter, and Daniel Tomlinson The Mayo Clinic ABSTRACT For many decades, Mayo Clinic has been ranked as one of the top medical institutions in the world. The entire health care industry has been experiencing immense challenges. Given the current and historic success of Mayo, what does Mayo need to do from an HR perspective to maintain this standard of excellence? This case identifies the strategies used by Mayo to achieve excellence in employee and patient satisfaction. The case describes how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. The role of HR is analyzed to explain how strategic HRM enables the organization to achieve its strategic business objectives. INTRODUCTION Mayo Clinic is the first and largest integrated, not-for-profit group practice in the world. Doctors of every medical specialty work together to care for patients, joined by common systems and a philosophy that "the needs of the patient come first." More than 3,300 physicians, scientists and researchers and 46,000 allied health staff work at Mayo Clinic, which has sites in Rochester, Minnesota, Jacksonville, Florida, and Scottsdale/Phoenix, Arizona. For many decades, Mayo Clinic has been ranked as one of the top medical institutions in the world...
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...CASE STUDIES NIKE MAYO CLINIC CASE STUDY: NIKE Q1. Nike would like to increase its share of the athletic shoe market. Define the management decision problem. Ans 1. The management decision problems are: What should Nike do to increase its share of the athletic shoe market? Q2. Define an appropriate marketing research problem corresponding to the management decision problem you have identified. Ans 2. Market Research Problems are: 1. Which market to focus more (soccer, golf or any other) 2. How to maintain its brand equity 3. How to change the perception among the consumer about its image of being a smaller innovative company. 4. What demographic, psychographic, and product usage characteristics differentiate Nike loyalists from consumers loyal to other brands Q3. Develop a graphical model explaining consumers’ selection of a brand of athletic shoes. Ans 3. 1. Deciding kind of athletic shoe. 2. Compare different brands for comfort, design and price. Choose the best brand according to above criteria. Q4. How can qualitative research be used to strengthen Nike’s image? Which qualitative research technique(s) should be used and why? Ans 4: Focus groups with consumers in the target market would be very helpful to identify the salient image characteristics and the general perceptions of Nike’s image. Depth interviews with top athletes would be useful to identify how athletes define performance in sport shoes and what emotions...
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...Hodgkin’s lymphoma formerly known as Hodgkin’s disease. This is a cancer of the lymphatic system, which is a part of the immune system (Mayo Clinic Staff, “ Definition,” 2014, para. 1). Some of the functional changes that are caused by this disease are: unexplained weight loss, a loss of appetite, itching, painless swelling of the lymph nodes in your neck, arm pits, and groin ( Mayo Clinic Staff, “ Symptoms,” 2014, para.1). The cause of this disease is not readily known. The doctors know that most cases of Hodgkin’s lymphoma occur when an infecting fighting cell called a B cell develops a mutation of its DNA ( May Clinic Staff, “ Causes,” 2014, para. 1). The mutation causes the a large number of oversized, abnormal B cells to accumulate in the lymphatic system, where they crowd out healthy cells and causes the signs and symptoms of Hodgkin’s lymphoma ( Mayo Clinic Staff, “ Causes,” 2014, para.1). There are several tests a doctor may order, including a CLIA waived test to determine if a person has lymphoma. A sample of the patient’s blood is examined in the lab to see if there is anything in the blood indicates the possibility of cancer (Mayo Clinic Staff, “ Test and diagnosis,” 2014, para.2). The doctor may give the patient a physical exam, image test to remove a swollen lymph node, and also bone marrow testing. Additionally, doctors use the letters A and B to indicate whether you’re experiencing symptoms of Hodgkin’s lymphoma: A means that you don’t have any significant...
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... SANDRA DI PIETRO Today’s health care environment is in a state of flux. Many health care organizations are working hard to implement and deal with the new provisions established in the Affordable Care Act of 2010. The three financial environments must adjust the way they deliver health care services to accommodate these new provisions. For-profit organizations, not-for-profit organizations, and government organizations have to change many of their financial systems to operate in today’s health care industry. Throughout this paper I will explore three organizations from these different financial environments. Universal Health Services Incorporated is a for-profit health care organization that will be explored in detail. The Mayo clinic is a not-for-profit health care organization that will be discussed. The last health care organization is from the government environment and I will explore the U.S Department of Veteran Affairs. All of these health care organizations have different financial structures which will be explained throughout this paper. The policies and financial management of each organization will be explored to show how each financial environment is reflected within their respective organizations. Finally, I will describe why effective financial management is more difficult in health care than any other industry. The for-profit health care organization I will discuss is Universal Health Services incorporated. This health care organization is a...
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