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Mcdonal

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Consumer Behavior of Credit Card Users in an Emerging Market

Prof. Dr. Kemal KURTULUŞ, Istanbul University, Istanbul, Turkey

Dr. Süphan NASIR

ABSTRACT

Saturation of the developed markets pushes multinational corporations (MNCs) to newly emerging markets for business expansion. As emerging markets provide growth opportunities for multinational businesses, the development and implementation of marketing strategies are critical for the success of MNCs in these newly emerging markets. Emerging market conditions differ significantly from those of the developed world markets and these conditions affect firm’s performance. Therefore, understanding market conditions of an emerging market is likely to become an increasingly important issue. Credit card companies have also expanded quickly into the emerging markets in order to exploit the opportunities that are provided by the emerging markets. Credit card usage pattern of emerging markets also differs from those of well-developed markets in important ways. Understanding the factors that explain consumer behavior of credit card users in emerging markets could provide an essential insights to marketing strategists of financial services, retailers, and businesses in promoting use of credit cards. Thus, this paper considers the consumer behavior of credit card users in emerging markets in the light of Turkish experience.

INTRODUCTION

Marketing managers can no longer rely on only domestic markets to ensure their firm’s long-term survival. Globalization, fierce competition, and saturation of the developed markets can be considered as influential factors that push multinational corporations (MNCs) to newly emerging markets for business expansion (Nakata and Sivakumar, 1997). The last two decades of capital market history has witnessed a dramatic expansion of global investors to

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