...Analysis Here we will present the evidence that middle management within SMS failed both Kathryn McNeil and the company as a whole. The company’s management fails to utilize progressive HRM practices, does not value their “B Players”, confuses autonomy with ambiguity, and allows in-group bias and personal opinions to inform decision-making. The individual most responsible for this failure is SMS’s Director of Product Management, Lisa Walters. If some of the practices outlined in the Pfeffer and Veiga article, “Putting people first for organizational success”, had been put into practice by SMS, then this problem may have been avoided. - “The idea of providing employment security in today’s competitive world seems somehow anachronistic or impossible and very much at odds with what most firms seem to be doing. But employment security is fundamental to the implementation of most other high performance management practices”. (Pfeffer & Veiga) - “Obviously, successful firms can afford to pay more, and frequently do so, but high pay can often produce economic success”. (Pfeffer & Veiga) - “Training is an essential component of high performance work systems because these systems rely on frontline employee skill and initiative to identify and resolve problems, to initiate changes in work methods, and to take responsibility for quality”. (Pfeffer & Veiga) Clearly SMS has a single-minded desire for “A Players”. This view is very limited and short sighted. As we learn from...
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...Charles Foley, vice president of the computer retailing firm Sayer MicroWorld, must decide whether or not to fire his employee, Kathryn McNeil, a 37-year-old product manager who has been unable to work as many hours as her colleagues due to her status as a single parent of a six-year-old boy. The company's recent risk-laden acquisition of another ailing firm has intensified the office's already high-pressure environment by necessitating that all employees work 13- and 14-hour days... Charles Foley, vice president of the computer retailing firm Sayer MicroWorld, must decide whether or not to fire his employee, Kathryn McNeil, a 37-year-old product manager who has been unable to work as many hours as her colleagues due to her status as a single parent of a six-year-old boy. The company's recent risk-laden acquisition of another ailing firm has intensified the office's already high-pressure environment by necessitating that all employees work 13- and 14-hour days. Although McNeil appears to be doing her best to fulfill both her parental and professional responsibilities, her immediate supervisor insists that McNeil has not been able to complete her share of the work. Charles Foley, vice president of the computer retailing firm Sayer MicroWorld, must decide whether or not to fire his employee, Kathryn McNeil, a 37-year-old product manager who has been unable to work as many hours as her colleagues due to her status as a single parent of a six-year-old boy. The company's recent...
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...A History of Tylenol Tylenol: the early years Tylenol was developed by McNeil Laboratories. It has as its active ingredient a generic compound that can be manufactured by most pharmaceutical companies: acetaminophen. After Johnson & Johnson acquired McNeil in 1959, it began aggressively to advertise the product—to health professionals—as an analgesic that was as effective as aspirin but easier on the stomach. By 1970, sales of Tylenol were growing about 20 to 30 percent annually, with projected sales to reach about $60 million by 1975. With the release of a number of studies in the early 1970s which questioned the wisdom of widespread dependency on aspirin as a pain-killer, the use of acetaminophen accelerated with Tylenol accounting for 90 percent of acetaminophen sales. Two-thirds of Tylenol users were introduced to the product by physicians. Others became familiar with it through hospitals, where it was used extensively—not necessarily because it was the medication of choice, but because it was generally less expensive than other analgesics and less interactive than aspirin. When a 1976 survey showed that consumers were generally aware that Tylenol was easier on their digestive system than other analgesics but felt that this benefit was achieved at a loss of efficacy to reduce pain, Johnson & Johnson introduced Extra-Strength Tylenol. Extra-Strength Tylenol became the first nonprescription analgesic to contain 500 mg of pain-killer per unit—the established industry...
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...In fall 1982 seven people in the Chicago suddenly died after taking Extra-Strength Tylenol capsules manufactured by McNeil Consumer Healthcare, a subsidiary of Johnson & Johnson. The product was laced with cyanide. At the time Johnson & Johnson claimed no responsibility of the poisoning tablets but it did recall all its products from shelves of drug stores and supermarkets and replaced the capsule drug with tablets. The company came very openly and declared that they would never sell unsafe products to its customer. Johnson & Johnson at the time was praised in the media for the way they handled the recall and the company became a model for how to handle an ethical crisis. If we see the recent challenges that are happening to Johnson & Johnson is hard to believe that the company’s statement that gave back almost 30 years ago has not held true, the statement followed: “We believe our first responsibility is to the doctors, nurses and patients, to mothers and fathers and all others who use our products and services. In meeting their needs everything we do must be of high quality”. Below I will go through several lawsuits that Johnson & Johnson was faced in 2011 that made the company announced recently that it had recorded 3.3 billion charges and special items for fourth quarter 2011 in order to provide a reserve for probable losses from product liability lawsuits. All the lawsuits have in common the fact that all of them are manufacturing-quality errors. 1. On...
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...dishonest, and has risked the health of many of our children." That's a damning indictment for any business, but an especially shocking one for Johnson & Johnson (JNJ, Fortune 500), one of America's most iconic and trusted brands -- the one whose products you give your children. For more than a century J&J has built a sterling reputation as the maker of such products as Band-Aids, Baby Shampoo, and Tylenol. It considers its business a mission -- at least according to its credo, which pledges responsibility first "to the doctors, nurses, and patients, to mothers and fathers and all others who use our products and services." But serious questions have been raised about the quality of numerous J&J products. Since September 2009, McNeil Consumer Healthcare, the J&J division that makes over-the-counter (OTC) drugs, has announced eight recalls, including one for an estimated 136 million bottles of children's Tylenol, Motrin, Benadryl, and Zyrtec -- the biggest children's drug recall of all time -- that were potentially contaminated with dark particles. J&J has been excoriated by the Food and Drug Administration for failing to catch McNeil's quality problems. In April the agency slapped McNeil's plant in Fort Washington, Pa., with a scalding inspection report, causing...
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...A Johnson and Johnson Crisis Amanda Ferri University of Phoenix Darci DelTorto Tuesday, June 5, 2012 In 1955, McNeil Pharmacies introduced the first aspirin-free pain reliever for children and called it Tylenol Elixir. In 1959 when Johnson and Johnson acquired the brand, the medicine’s net sales were $11.4 million and by the following year the prescription only drug was approved for sale over the counter. In 1961, the sales of Tylenol kept rising and options for the drug kept growing and now included an adult regular strength formula. By 1975 Tylenol’s line of products became the 5th best selling brand of any analgesic in the United States. This also helped Johnson and Johnson create the McNeil Consumer Products Division to manage the rapidly expanding over the counter business. A year passes and McNeil launches the next best product of the company’s name, Tylenol Extra Strength tablets, becoming the number 1 branded over the counter analgesic in the U.S. Some say so much success comes at a price, and for Tylenol and Johnson and Johnson, the price became high in 1982. September 29 of 1982 was the start of a major country-wide scare concerning Tylenol Extra Strength. After becoming McNeil’s best selling product, Tylenol was held responsible for killing 7 people in the Chicago area. After investigations and autopsies, authorities found that the pills taken by these 7 people were laced with cyanide. Cyanide is a fast acting, very harmful even chemical. It can be found in...
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...McNeil Museum of Art Problem McNeil Museum of Art is a non-profit organization which is founded in 1925 locating in Universal City. The museum was originally chartered as the Fannel County museum of Fine Arts and funded by an annual appropriation from Fannel County. The McNeil Museum has a very bad financial status; it recorded its third consecutive annual loss in 2004. Mercer and Pate were assigned responsibility for making recommendations that would reverse the situation. Opportunities | Threats | 1. McNeil Museum of Art supplies the unique opinions of art and history. Visitors visit the museum can get more different feeling than other museums.2. McNeil Museum of Art has over 15,000 collections on art and many of the collections aren’t exhibited, so the museum has a more competitiveness than competitors.3. McNeil Museum of Art can utilize the opportunities which is loaned the artworks to other museums to get additional revenue, and then the museum can expand its spaces and do other promotions. | 1. Not many people like to watch historical artworks2. The high technology influences the visitors of museum, because visitors can use computers to browse the collection on internet.3. The competitors will do many promotions and advertising to attract visitors. | Strengths and Weaknesses Opportunities and Threats Strengths | Weaknesses | 1. McNeil Museum of Art gives a good environment for the Fannel County citizens to respect their traditional culture and ancestors.2...
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...company consists of 250 sister companies. “Our Family of Companies is organized into several business segments comprised of franchises and therapeutic categories (Johnson & Johnson Services, Inc., 2013)”. Johnson & Johnson is broke up into three main segments which include healthcare consumer, pharmaceuticals, and medical device and diagnostics. During 1982 Johnson & Johnson accidently “replaced Tylenol Extra-Strength capsules with cyanide-laced capsules, resealed the packages, and deposited them on the shelves of at least a half-dozen or so pharmacies and food stores in the Chicago area. The poison capsules were purchased, and seven unsuspecting people died a horrible death. Johnson & Johnson, parent company of McNeil Consumer Products Company which makes Tylenol, suddenly, and with no warning, had to explain to the world why its trusted product was suddenly killing people (Johnson & Johnson Services, Inc., 2013)”. Johnson & Johnson was informed of this mistake by a Chicago news reporter. The news reporter told Johnson & Johnson that the medical examiner in Chicago “had just given a press conference people were dying from poisoned Tylenol (Johnson & Johnson Services, Inc., 2013)”. Johnson & Johnson remedially formed a seven-member strategy team to figure out how they could solve this problem most efficient and effectively. “The team's strategy guidance from chairman James Burke was first, "How do we protect the people...
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...Accounting 461-Project No.1 Part I JOHNSON & JOHNSON Corporation HISTORY Johnson & Johnson is an American multinational medical device, pharmaceutical and consumer packaged goods manufacturer founded in 1886. Its common stock is a component of the Dow Jones Industrial Average and the company is listed among the Fortune 500. Johnson & Johnson consistently ranks at the top of Harris Interactive National Corporate Reputation Survey,[2] ranking as the world's most respected company by Barron’s Magazine,[3] and was the first corporation awarded the Benjamin Franklin Award for Public Diplomacy by the U.S. State Department for its funding of international education programs.[4] The corporation's headquarters is located in New Brunswick, New Jersey, United States with the consumer division being located in Skillman, New Jersey. “The corporation includes some 250 subsidiary companies with operations in over 57 countries and products sold in over 175 countries.” Johnson & Johnson had worldwide pharmaceutical sales of $65 billion for the calendar year of 2011.[7] Johnson & Johnson's brands include numerous household names of medications and first aid supplies. Among its well-known consumer products are the Band-Aid Brand lines of bandages, Tylenol medications, Johnson's baby products, Neutrogena skin and beauty products, Clean & Clear facial wash and Acuvue contact lenses. In 2012, Johnson & Johnson announced that they will start to fund the therapeutic...
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...MANAGING STRATEGY OF JOHNSON & JOHNSON I. INTRODUCTION TO STRATEGY Strategy is a long-term and future-oriented plan which interacts in the competitive environment in order to achieve company goals. (Thomson, 2003) Picture 1: Three levels of Strategy Source: Created by author An organisation contains three-levels of strategy. The top hierarchy refers the corporate-level strategies that attempts to make use of the firm’s unique competencies by accepting a portfolio to the business management by developing long term plans. And the middle is the decision-making hierarchy at business-level that translates the statement’s direction and generates corporate-level strategies for business units or SBUs. And the bottom hierarchy is functional-level that develops short term strategies and annual objectives in different areas of organisation. (David, 2003) II. ORGANIZATION & BUSINESS SEGMENTS Company Profile Johnson & Johnson- A most comprehensive health-care firms in the world and most diversified. J&J manufactures health care products for consumer & personal care, pharmaceutical, medical devices and diagnostics markets. It is operating its firms in 57 countries and nearly 200 companies around the world. J&J generates nearly half of its revenues from outside US; through its operating networks and marketing organizations that sells products in 175 countries. (Web 1) Key Facts- Johnson & Johnson Incorporated | 1887, Public Company | Employees...
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...Johnson & Johnson's year-to-year sales growth and 33 percent of the company's year-to-year profit growth. Tylenol was the absolute leader in the painkiller field accounting for a 37 percent market share, outselling the next four leading painkillers combined, including Anacin, Bayer, Bufferin, and Excedrin. During the fall of 1982, for reasons not known, a malevolent person or persons, presumably unknown, replaced Tylenol Extra-Strength capsules with cyanide-laced capsules, resealed the packages, and deposited them on the shelves of at least a half-dozen or so pharmacies, and food stores in the Chicago area. The poison capsules were purchased, and seven unsuspecting people died a horrible death. Johnson & Johnson, parent company of McNeil Consumer Products Company which makes Tylenol, suddenly, and with no warning, had to explain to the world why its trusted product was suddenly killing people. Robert Andrews, assistant director for public relations at Johnson & Johnson recalls how the company reacted in the first days of the crisis: "We got a call from a Chicago news reporter. He told us that the medical examiner there had just given a press conference-people been dying from poisoned Tylenol. He wanted our comment. Andrew's dilemma points out something that the media will often be the first on the scene, thus have information about the crisis before the organization does. Johnson & Johnson chairman, James Burke, reacted to the negative media...
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...This case study is the primary story that has helped many businesses around the world deal with similar problems within their own companies. The way Tylenol and Johnson & Johnson handled these issues is paramount to how they should’ve been handled. Even President Reagan said that they have their deepest appreciation for living up to the highest ideals of corporate responsibility and grace under pressure. Today this case study is the threshold of how to conduct positive public relations honestly and openly and transparently even in the face of unspeakable tragedy. 3. Tylenol welcomed 60 minutes in during these cases to film so that Tylenol could address the situations and put the company at ease with the situations. They also had McNeil Consumer Products Company the subsidiary of Tylenol in this particular case study. The Chairperson of the...
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...Two types of children's cough syrup are being recalled after dosing cups with incorrect markings were included in the packaging, prompting concerns that children could become sick after an accidental overdose. The Perrigo Company is voluntarily recalling two batches of its children’s guaifenesin grape liquid (100mg/5 mL) and three batches of its children's guaifenesin DM cherry liquid (100mg guaifenesin and 5mg dextromethorphan HBr/ 5 ml) after a dosing cup with the wrong markings was included with the 4 oz. bottles. The medications are sold at nine major stores under different brand names across the country. The 4 oz. guaifensin grape liquid was sold at H.E.B and CVS while the 4 oz. guaifenesin DM cherry liquid was sold in Rite-Aid, Kroger, CVS, Dollar General, Sunmark, Topcare, GoodSense and Care One. Click here for more information. The U.S. Food and Drug Administration (FDA) is aware of the recall. A company statement says that using these recalled products “according to labeled instructions with an affected dosing cup is unlikely to result in serious side effects”, and it says that there have been no reports of anyone becoming sick. "There have been no reports of adverse events to Perrigo as a result of the incorrect dosage markings," Perrigo's Chairman and CEO Joseph C. Papa said in a statement. "Perrigo is taking this action to maintain the highest possible product quality standards for our retail customers and consumers. We are taking this action because it is the...
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...Before the end of the 17th century, only as small fraction of the earth’s available energy was used by the earth’s inhabitants (McNeil and McNeil 230). Further on, McNeil and McNeil state that as a result of the Industrial Revolution and the use of fossil fuels, the British were now able to produce energy in such a sufficient way that Britain was now on its way to become the first high-energy society in the world (231). Before the Industrial Revolution, the predominantly driving force for production was man power, and the sole purpose of production was usually to cover the demands of the producers themselves. The Industrial Revolution introduced mechanical power in forms of steam machines, the spinning jenny (a spinning frame), and other machines which could produce large quantities of goods within a short period of time. In other words, the Industrial Revolution and the British textile invasion...
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...research strategy for the gender and ethnicity discrimination problem McNeil Informatics is experiencing with Crescent Energy. The goal of this strategy is to discover whether past discrimination is present from Crescent Energy. Summary Overall, I was surprised by the discriminatory behavior of Crescent Energy, but happy to see Denise handle the situation in a professional manner. With regards to the research, I think we need to look at past company interactions Crescent Energy has had. After we have established a pattern, we need to take corrective action to make sure all of Crescent Energy’s decisions in the future are based solely on company strength. Discussion With the background given on Crescent Energy, we have found this company to be a run through a family basis. At their company headquarters, their support staff and clerical staff is made up of women who are related to a family member in the company ownership. The leaders of the company are mainly male. Denise McNeil is the owner of McNeil Informatics. She is a young female with a high degree of education. She employs men and women who obtain both executive jobs and clerical/supporting staff jobs. Denise attended a meeting with Crescent Energy as the representation of McNeil Informatics. When Denise met Mr. Fayed, the Crescent Energy leader, he slightly smiled and mentioned that he was not aware of the fact that a woman ran McNeil Informatics. Denise took necessary action to deal with this situation...
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