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ME2 - Price Differentiation assignment
Amazon vs. Amazon Prime
What is Amazon? Why do people across the world prefer Amazon? The answer is simple.
Amazon is an online marketplace for a variety of products ranging from books, apparel, electronics and even grocery products. This online store is named after the largest river Amazon and is fondly known as the Walmart of the internet. Touted as the world’s fourth largest retailer today, according to a survey and trends, Amazon is slated to be the second largest retailer by 2015.
Here under Amazon, we will look at two variants, Amazon regular and Amazon prime. Amazon Prime - Amazon Prime is a premium service (read membership program) offered by Amazon which allows its customers to avail two-day shipping free on all eligible purchases, for a $99 ($79 till a couple of days back) flat annual fee, as well as discounted one-day shipping rates. Amazon launched the program in the United States in 2005 and has been drawing tens of millions of users towards the scheme.
Apart from the two-day free shipping, it also provides the members Amazon Instant Video, the instant streaming of selected movies and TV shows at no additional cost seen as a move to outdo its rival, Netflix and access to the Kindle Owners’ Lending Library, which allows users to borrow popular titles for free reading on Kindle, up to one book a month, without any due date.
Let’s look at the business model of Amazon vs. Amazon Prime as described in detail on The Oregonion site(1); Here, the revenue model for customers in regard to shipping costs is as follows: * Orders under $25 often don't ship free. It was observed widely that how Amazon could make money on items that would cost only a few dollars but ship for free. It could not and so last year Amazon introduced "Add-on" items that would be shipped at no extra cost with the next larger order. * Orders over $35 often would be shipped for free anyway. Amazon has always offered free standard shipping at no extra charge for larger orders. Further, if a customer requested for the item to be shipped within two days, it would be chargeable. Prime however, sold all its products under the unlimited two-day free shipping. * Free shipping is the big draw, but Prime offers other benefits. Prime Instant Video was Amazon's answer to Netflix (whose steaming service starts at $95.88 a year), and Kindle owners with Prime can borrow from a limited selection of books for free.
This means, that a customer who wants to avail a product in 2 days and uses /needs the service frequently should ideally be using the prime service as it would be more cost efficient for him than the regular standard shipping.
The Amazon prime seems to have everything going for it. The customers can not only avail the two day shipping benefit but also the free access to their services like instant video and kindle library which are also integral in the drive of its sales. Amazon recently upped annual subscription from $79 to $99, first since its debut in 2005 on account of rising of fuel and shipping costs. Seems ok? – Considering inflation?

But then what is the catch in relation to Prime’s price and why is it important for us to discuss Amazon in relation to the price discrimination?
Recently as per a lawsuit, Amazon is being accused of encouraging third-party sellers (known as fulfillment by Amazon) to inflate prices to help cover the cost of shipping, even though customers, who pay for Amazon Prime, are supposed to get that benefit for free i.e. the prices shown on the system for Prime customers and regular customers are different with the prices being higher for the prime customers. Further, Amazon allegedly then gives these vendors the priority by showing (marketing) their items in the Prime Member’s product search results first.
By increasing the prime consumer’s product price, the suit further says that Amazon is able to meet or rake in the cost of shipping because it receives a percentage of the product price. The lawsuit is seeking a refund of all annual Prime Program membership fees from 2007 to 2011; damages as provided under the Washington Consumer Protection Act; and attorney’s fees.
The lawsuit is requesting the refund of 2007 to 2011 fees as though free two-day shipping is the core offering of Amazon Prime, in recent years it has expanded much further to include a Netflix-like streaming video service and free book downloads on the Kindle.
Now if the lawsuit is traced with Amazon being held guilty for the same, the onus will be on the customer perception that whether Prime will still be the best pick notwithstanding the reputation loss for the company.
The reasons for price differentiation can therefore be as under: 1) The customer’s belief in the brand – The customers believe that Amazon will fairly charge them. 2) The Time cost of the purchase – The customer may not have the time to research on the price difference. 3) Lack of awareness – The customers might not know these practices of Amazon. 4) Customer’s perception of the value – The customer’s perception of the value might be higher and Amazon is capturing on the consumer surplus. 5) The customer might value the Add on services (like instant video and kindle library) more than the 2 day free shipping.
The basic idea of Amazon to adopt such a strategy is that to cover up for the margins lost in what will look like unethical. There have been cases reported wherein customers have found themselves lost in translation over different pricing techniques over their products. They couldn’t believe as to such a condition would exist for their favorite online store.
Well it seems that Amazon has taken a step in this direction so that they could adopt a technique called double pricing. They have adopted this because of fuel and transportation charges. This behaviour of Amazon towards customers would add up to the conflict among people cause they are asking them to pay more than regular customers.
See the picture at http://brightviolet.files.wordpress.com/2010/05/amazon-prime-scam.jpg for price differentiation.
Readings include: 1) http://www.geekwire.com/2014/lawsuit-alleges-amazon-prime-third-party-prices-inflated-cover-shipping/ 2) http://www.oregonlive.com/business/index.ssf/2014/03/amazon_prime_at_99_a_year_is_i.html AT& T – Shared Data Plan Service

Give an account of the versions/schemes /plans of the product/service.

The service chosen by us is AT&T shared data plan (4G), which has six tiers of data plans at different prices and it is quite difficult for the users to pin in on right plan.

Data per month | 1GB | 4GB | 6GB | 10GB | 15GB | 20GB | Price | $40 | $70 | $90 | $120 | $160 | $200 | Smartphone fee | $45 | $40 | $35 | $30 | $30 | $30 | Netbook fee | $20 | $20 | $20 | $20 | $20 | $20 | Basic Phone | $30 | $30 | $30 | $30 | $30 | $30 | Table | $10 | $10 | $10 | $10 | $10 | $10 |

This plan is targeted at families/friends/groups who want to share their data plan for the smartphones. Depending on data consumed, you will pay either$45, $40, $35, and $30 respectively for an additional smartphone.
For other gadgets the payment is fixed for different data plan. This plan also includes unlimited text messaging and voice calls.

Give an account of the price difference between the versions/plans/schemes and the reasons you think that justify the price difference. State at least 5 reasons for each.

The price differentiation is w.r.t the amount of data used and the number of gadget sharing the data. The reasons for the price difference can be summarized as: * AT & T can increase the number of user subscription / consumer base and this volume increase will increase the revenue of the company. * The moderate data users, who primarily want to share the data with others, end up paying more on the individual data usage plans than what they actually use. These users will find the shared plans of AT&T more economical as compared to the individual plans. The utility derived by such customers from shared data plans will be higher that from individual data plans. * The difference in the Smartphone fee follows the Second degree price discrimination as the data usage increase the per user data charge decreases as shown in the below graph:

Data | 1 GB | 4 GB | 6 GB | 10 GB | 15 GB | 20 GB | Price | 40 | 70 | 90 | 120 | 160 | 200 | SmartPhone fee | 45 | 40 | 35 | 30 | 30 | 30 | Price for the family (4ppx) | 220 | 230 | 230 | 240 | 280 | 320 | Separate data plans price for each member of family | 160 | 280 | 360 | 480 | 640 | 800 | Per GB Price | 40 | 17.5 | 15 | 12 | 10.66667 | 10 | Using the second degree price discrimination AT&T is tapping into the decreasing marginal utility of the consumers. * This shared data plan is targeted for the users who require unlimited voice and text messaging. * Since the plan to which the user subscribes is usually more than what is actually utilized, the users who have subscribed to the shared data plans can turn their Smartphone into Wi-Fi hotspot. So any user having a Wi-Fi enabled laptop or a tablet can access the internet by using the data plans which are subscribed by the Smartphone user at no extra cost.

Reference:
http://news.cnet.com/8301-1035_3-57475317-94/help-these-data-share-plans-are-too-confusing-faq/

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