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Measurement Scales

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MEASUREMENT SCALES PAPER;

Measurement Scales Paper
University of Phoenix
MKT/441

In a questionnaire there are many types of scales used to obtain different forms of data. This all depends on which information the questionnaire is looking for exactly, but there are different ways of collecting the data and different types of scales needed for each answer. This paper is to help determine the differences between the ordinal scale, the nominal scale, Interval scale and the ratio scale. Also will be described is a few examples on each scale and a brief description of each scale.

Ordinal Scales

Ordinal scales are best described as a scale that can measure something like satisfaction. For instance, if someone had developed a new stove that was installed in peoples homes and wanted to know their satisfaction level with the stoves in measurements such as not satisfied, somewhat satisfied, or very satisfied based on various types of questions with the same three as answers, would classify as a ordinal scale. This type of research would be best used in a questionnaire when getting a general response from the people being questioned. This is could also be used as a 1-4 type scale where 1 is not satisfied and 4 being very satisfied. In a questionnaire a good example of an ordinal scale would be a recent visit to a doctors office in which customers are asked to answer questions based on their experiences. So some questions may be from 1 to 4 1 being did not enjoy, 4 being was a very great experience how was your experience in our doctors office today.

Nominal Scales

A nominal scale is essentially a scale that categorizes responses, this is to include such things as gender, religious preference, sex, age and so on. The amazing thing about nominal scales is that they do not place things in any particular order and nothing is more important than the other. It just basically categorizes information. So an example would be if asked on a questionnaire what your favorite food was and two people answered separate answers such as pizza and hamburger. The pizza is not more important than the hamburger and vise versa, they will just be categorized to show how many people chose hamburger and how many chose pizza as their answer.

Interval Scales Interval scales are numerical scales that have intervals that are used throughout the questionnaire, for instance, in most of what I have read temperature is the most commonly used example of an interval scale. It is described as a scale in which the order is already known, also the exact differences between the values. So basically if using a temperature scales the difference between 30 and 40 degrees is measurable at 10 degrees. Interval scales come very easy to most and are very easy to read, as the key points are readily available. The main problem of an interval scale is that there is no true zero in the measurement, for example, there is no such thing as “no temperature.”

Ratio Scales

The ratio scale of measurement is the most informative scale used. It is kind of the all in one scale and basically includes many of the mentioned scales into one scale. So for example, it provides a name or category, the items are ordered, and the same difference at two separate places has the same meaning. Money is a great example of something that can be measured on a ratio scale, as money statements are true like saying if you had 60 cents and that this is twice as much as 30 cents. On a questionnaire a great example of the ratio scale would be height and weight.

To summarize, there are many different situations and reasons for each scale mentioned above, however each is just as important as the next depending on what type of data is being collected in each situation. There are more than these four types of scales used in questionnaires however, the four listed ratio, interval, nominal and ordinal seem to be the most commonly used in various questionnaires. Now that some have been described which brief explanations and examples it makes much more sense and how each scale could be of benefit for a questionnaire and which type of businesses could value from each type as well.

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