...to walk across one last time before the new bridge would be opened for the first time. The Kopua footbridge is quite a unique project in terms of the distinctive lighting that represent the sea and paua. VS are the suppliers of this distinctive lighting for the bridge. An electrical engineer is needed for set up and making sure all connections are done properly. The project manager needs to make sure that all the work is going to be finished on time and control any delays that there may be. VS don’t negotiate on price (they have a fixed price for what they sell), their product is of high quality and will last for a long period of time. 2. In order to achieve set targets in your operation you apply the principles of Performance Management to help accomplish these. Discuss these in relation to your organisation and consider at least two appropriate performance measures suggested by Heizer & Render which are currently used or could be used (with modification) for maximum results. Performance management aims at improving the performance of the organisation (e.g. achievement of business objectives). The key principles to determine performance management are; firstly the company needs to do a performance improvement analysis, this will measure the frequency of behaviour at VS and if any work behaviours have changed due to...
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...with the Indian and American working experiences (Wipro Technologies Europe A, 2015). As a global company, Wipro’s European sales, marketing and project management staff were exclusively Indian expatriates with a short time in Europe (Wipro Technologies Europe A, 2015). These staffs couldn’t build good relationships with the local communities compared with its competitors (Wipro Technologies Europe A, 2015). So Nandy took some measures to deal with these issues such as the Unreasonable staff structure and inadequate relation network. 2. The Analysis of some measures adopt by Nandy from three perspective of three culture framework This part will analyze the measures applied by Nandy from three perspectives of Hofstede cultural dimensions and Hall cultural dimensions in order to evaluate whether these measures are effective. 3.1 Hofstede Cultural Dimensions Hofstede cultural dimensions mainly consist of five aspects containing Power distance, Uncertainty avoidance, Femininity vs. masculinity, Individualism vs. collectivism and Confucianism vs. long-term orientation (Dowling, Festing & Engle, 2013). First, in the power distance Indian is a country with higher power distance compared with the America and Western countries (Hamza, Reza, Gholam & Meghdad, 2011). In this part Nandy hired the local people engaged into the Europe in order to make the team easily communicate with the European consumers and lower the power distance...
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...THE RENATIONALIZATION OF YPF UNDER INTERNATIONAL LAW; A CASE STUDY Nina van Limburg Stirum Brouwersgracht 48-1, 1013GX Amsterdam 0621500446 Ninavls@hotmail.com 10127305 Bachelor essay supervisor: Jim Mathis Contents THE RENATIONALIZATION OF YPF UNDER INTERNATIONAL LAW; A CASE STUDY Introduction 3 Chapter 1: Expropriation and Nationalization in general 3 Chapter 2: Nationalization under international law 5 1: Public Purpose 6 2: Discrimination 7 3: Due Process 8 4: Compensation 9 Investment Treaties 9 Chapter 3: YPF; Yacimientos Petrolíferos Fiscales 13 Short history 13 April 2012 14 Chapter 4: Nationalization of YPF under international law 15 Access to the ICSID 17 Application of the law 18 Ad. 1: Public interest 18 Ad. 2: Discriminatory measures 19 Ad. 3:In accordance with the law (Due process) 20 Ad. 4: Adequate compensation 20 Conclusion 23 Bibliography 24 Introduction On the 16th April 2012 Argentine president Cristina Fernandez de Kirchner stated that her government was going to renationalize 51 per cent of the 58 per cent share of Yacimientos Petrolíferos Fiscales (YPF) owned by Repsol. YPF is the biggest Argentine oil company, since 1999 partly owned by the Spanish multinational Repsol. After months of negotiations the Argentine government accused Repsol of not investing sufficiently in YPF to maintain or recover reserves. Due to Repsol’s alleged neglect towards YPF the country...
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...must do Think of Decision and make analysis lead to it Context * Role * Limitations of the role * Other stakeholders? * Issue: Write a sentence outlining the core problem * Prioritize the issues * Key issues symptoms outcomes (financial concerns = revenue/profit) * (Design (product/process matrix), Capacity, Inventory (SCM), Quality) * Goal: Long term plans and goals – motivation * Decision * Constraints and other considerations * Time, money, scope – tradeoffs External Economy: Implications Industry Size-up * Trends in the industry (growth?) Stage of growth (prospect if start-up but low revenues, if mature there is competition and revenues grow slower, if stable cost control is important and maybe look to differentiate) * What are customers looking for? * Political, Social, Technology * Where do we fit in the industry? * Nature of industry volume or niche? Operational approach? * Types of assets specialized or generic? * Variability? * Identify areas of variability = human, seasonality, different products, process * Barriers to entry? * Competitors * Degree of competition (Porter’s) * What is our competitive advantage? * What are competitors doing? * Can use material from other courses * What is...
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...Chapter 1: The Role of BR I. The Nature of Research A. BR defined B. Applied & basic BR C. The scientific method II. Managerial Value of BR A. Identifying problems or opportunities B. Diagnosing & assessing problems or opportunities C. Selecting & implementing a course of action D. Evaluating the course of action III. When is BR Needed? A. Time constraints B. Availability of data C. Nature of the decision D. Benefits vs costs IV. BR In The 21st Century A. Communication technologies B. Global BR Chapter 3: Theory Building I. Introduction A. What is a theory? B. What are the goals of theory? II. Research Concepts, Constructs, Proposition, Variables & Hypotheses A. Research concepts & constructs B. Research proposition & hypotheses III. Understanding Theory A. Verifying theory B. Theory building Chapter 5: The Human Side of BR: Organizational & Ethical Issue I. Introduction II. Ethical issue in BR A. Ethical qs are philosophical qs B. General rights & obligation of concerned parties C. Rights & obligation of the research participant * The obligation to be truthful * Participants’ right to privacy * Active & Passive research * Deception in research designs & the right to be informed * Experiment designs * Descriptive research * Protection from harm D. Rights & obligation of the...
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...manufactured in that quarter sold within 1-2 months) | $20,000 90% | $25,000 110% | Quarterly profits were higher than anticipated ($25,000 versus $20,000), as was inventory turnover rate (110% versus 90%). | Customer | Customer Satisfaction Rate Customer Recommendation Rate (rate of new business generated by recommendations from existing customers) | 95% 40% | 80% 45% | Customer satisfaction was lower than expected (80% versus 95%), while customer recommendation rates were higher (45% versus 40%). | Internal Processes | Duplicate Activities Across Functions (percent of the activities completed that are duplicated in another function) Process Automation (percent of the processes employed in production activities that are automated) | 5% 50% | 10% 48% | Duplicate activities across functions were higher than the goal (10% versus 5), while process automation was just a bit lower (48% versus 50%). | People Innovation Growth Assets | Employee Turnover Employee Job Satisfaction | 10% 95% | 15% 90% | Employee turnover was higher than anticipated (15% versus 10%), while job satisfaction was lower (90% versus 95%). | Recommendations based on identified Gaps: Financial Profits were higher than anticipated, as was inventory turnover. This was tied to the findings that inventory from the current quarter was all sold, and due to the surge in popularity for the company's products, inventory left over from last quarter was sold to customers as well. Given the recent contract, the company...
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...WELCOME TO LECTURE 6 Quality Function Deployment QFD House of Quality (HOQ) fgeorge@clemson.edu Lecture 6. Page 1 of 27 COURSE PERT CHART fgeorge@clemson.edu Lecture 6. Page 2 of 27 Where we are • • • • • We have seen how to define the problem We have seen how to decompose it We have seen how to be creative We have seen how to evaluate solutions Now how can we improve on existing products? - What does the CUSTOMER want? fgeorge@clemson.edu Lecture 6. Page 3 of 27 QFD:Definition QFD stands for Quality Function Deployment. Derived from six Chinese/ Japanese characters: 1. Hin shitsu: Qualities, features or attributes 2. Ki no: function 3. Ten kai: deployment QFD:- systematic way for developing products based on the needs of the customer. fgeorge@clemson.edu Lecture 6. Page 4 of 27 History of QFD Originally developed by Yoji Akao of Tokyo in 1966. First implemented at the Kobe Shipyard of Mitsubishi in 1972. Subsequently adopted by Toyota and other Japanese Firms. First QFD Training outside Japan at GM and Ford in 1972. Later by other companies around the world fgeorge@clemson.edu Lecture 6. Page 5 of 27 QFD : QUALITY FUNCTION DEVELOPMENT GOAL: •Recognize the correlations between the customer requirements and the product characteristics •Identify the product characteristics that affect specific customer requirements •Recognize the correlations within the engineering characteristics fgeorge@clemson.edu Lecture 6. Page 6 of 27 ...
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...Evaluating the Research Process ABC HCS/465 July 27, 2015 DEF Evaluating the Research Process In some recent study on teen pregnancy, it is estimated that the cost may be as high as $428 billion per year or an average of $5,500 for each teen parent that gives birth before 18 years of age (Youth.gov, 2015). That is why through this study, "Effectiveness of the "baby think it over" teen pregnancy prevention program", it is vital to understand the mindset of teen's interest in sexual activities during this stage of growth (Somers & Fahlman, 2001). To further explain that the article completed be Cheryl L. Somers, and Mariane M. Fahlman is being researched in the process and not the general topic. The following information will explain the research process, and why is it important, what literature supports the review, were the ethical needs met in the process of collection of information, what statistical analysis discovered and provides and last how does the article conclude in a research format. Furthermore, a statistical example will be provided to share the effectiveness of the research process on how strongly statistical supports the research process in health care. The research process and its importance The research design mention in the article is the use of the quasi-experiment design that analyzes that combine the past literature with the existing literature (Somers & Fahlman, 2001). It also points out, the purpose through evaluation effects of what...
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...Washington vs. Glucksberg Case Synopsis Washington v. Glucksberg was a case upon which the United States Supreme Court came to the unanimous decision that the right to assist patients commits suicide was not protected by the Due Process Clause. To begin with, Dr. Glucksberg, a medical practitioner with the assistance of a non-profit organization challenged the ban by Washington state against assisted suicide in the Natural Death Act of 1979. The main argument was that assisted suicide was a right interest safeguarded by the Due Process Act present in the fourteenth amendment of the constitution. Furthermore, the district court made a ruling in favor of Dr. Glucksberg which was later over turned by the United States Court of Appeal after rehearing the case. Nevertheless, the ninth circuit reversed the decision made by the previous court and affirmed the ruling made by the district court. The chief question raised during the arguing of the case was whether the protection of the previously mentioned clause encompassed the right to commit...
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...eBAY INC. ANNOUNCES FIRST QUARTER 2007 FINANCIAL RESULTS - Reports Record Q1 Net Revenues of $1.77 Billion - Delivers Q1 GAAP Diluted EPS of $0.27 and Non-GAAP Diluted EPS of $0.33 - Raises Full Year Guidance San Jose, Calif, April 18, 2007 — eBay Inc. (Nasdaq: EBAY; www.ebay.com) reported financial results for its first quarter ended March 31, 2007. eBay reported record consolidated Q1-07 net revenues of $1.77 billion, representing a growth rate of 27% year over year. GAAP operating income was $468 million, an increase of 45% year over year, and represented 26.5% of net revenues. Non-GAAP operating income in Q1-07 was $593 million, representing a 33.6% operating margin and a 29% year-over-year increase. GAAP net income in Q1-07 increased 52% year over year to $377 million, or $0.27 earnings per diluted share. Non-GAAP net income increased 34% year over year to $460 million, or $0.33 earnings per diluted share. GAAP and non-GAAP earnings per diluted share increased 59% and 39% year over year, respectively. The company purchased approximately 10 million shares of its common stock at a total cost of approximately $333 million during the quarter and may purchase up to an additional $2.0 billion of common stock through January 2009 under its stock repurchase program. “This first quarter of 2007 was a very strong one for the company,” said eBay Inc. President and Chief Executive Officer, Meg Whitman. “The strength of our core businesses, as well as the significant traction we’re beginning...
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...NORTH- HOLLAND Marketing Orientation and Company Performance Industrial vs. C o n s u m e r G o o d s C o m p a n i e s George J. Avlonitis Spiros P. Gounaris Marketing orientation, still an intriguing concept for man),, carries the pledge of superior company performance through the satisfaction of customer's needs. This article draws conclusions from an empirical investigation showing that this relationship does really exist and, in the case of industrial markets, building a marketing orientation it is indeed a significant contributor to the company's performance. © 1997 Elsevier Science Inc. INTRODUCTION Recent studies [1-3] have tried to collect empirical evidence to investigate whether the adoption of marketing Address correspondence to Dr. George J. Avlonitis, Athens University of Economics and Business, Department of Management Science and Marketing, 76 Patission Str., Athens 104 34. Greece. orientation leads to better performance in the market. However, the way that marketing orientation is conceptualized tends to differ. For instance, while Hooley, Lynch, and Shepherd [1] conceptualized marketing orientation as a set of specific beliefs that form a certain company attitude/culture, Narver and Slater [2], as well as Kohli and Jaworski [3], explained the concept as a certain behavior. Furthermore, most of the available empirical investigations of the association between marketing orientation and company performance tend to draw general conclusions about...
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...RTD and thermocouple sensors were calculated. After performing this experiment, it was found that the time constants for the RTD were found to be -78.7 for cold to hot and 17.39 for hot to cold. The time constants for the thermocouple were found to be 3.519 for cold to hot and 2.64 for hot to cold. The rise times for the RTD were found to be 7.39 for cold to hot, and 7.9 for hot to cold. The rise times for the thermocouple were found to be 1.14 for cold to hot, and 1.27 for hot to cold. The error band for the RTD was found to be ±.0075, and the error band for the thermocouple was found to be ±.3887. Nomenclature T Time τ Time Constant E Error Band INTRODUCTION A Resistive Thermal Devices is a sensor used to measure the temperature by correlating the resistance of the RTD element with temperature. An RTD most commonly consists of a length of fine coiled wire wrapped around a glass or ceramic center. The element of the RTD is made of a pure material so its resistance can be calculated at various temperatures [1]. A thermocouple is that consists of two conductors which produce a voltage proportional to a temperature difference between either end of the pair of conductors. This allows for the measurement of the temperature at broad ranges with a rapid response time [2]. In this experiment, there were two objectives. The first objective was to calibrate and use the RTD and thermocouple first order temperature measurement instruments. ...
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...Lean Six Sigma Notes Lean cuts down on waste, reduce cycle times Six sigma reduces variation in a process DMAIC: define, measure, analyze, improve, and control define identify project, capture VOC and VOB measure baseline data metric is critical analyze find the root cause of your problem (may be many but find the significant 1, 2, and 3 root causes affecting this project), validate critical Xs, what really affects the output of the process value added vs non value added improve develop solution and test solution (pilot/pilot plan) control implement policies and procedures (SOPs) to sustain improvements Process: activity that produces something (information, items, ideas, or notions) for a customer concerned with quality, cost, or speed value stream = process value stream map = a process map with raw data on it Project Charter contract between you and the sponsor update this during every phase in DMAIC 1) Draft Problem Statement = Pain of Customer 2) Drafting Goal Statement 3) Complete project scope 4) Draft business impact 5) Project plan 6) Team Selection 7) Signatures (optional) RACI chart (Responsible Commanders, Accountable Staff, Consulted SEM, Informed) Project sponsors typically the process owners Opportunity or problem statement what pain are we feeling? what are they complaining about? what is not working? Problem should never have the solution in it? Project scope what authorities do you have? (defines what is in scope and out of ...
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...psychometric test used to measure psychological preferences in how a person makes decisions and perceives their surrounding environment. A mother-daughter pair, Katherine Briggs and Isabel Myers developed the test based on the typological theories of Carl Gustav Jung. After more than fifty-years of research and development, the MBTI has become the most widely used and respected personality tool. Eighty-nine companies out of the US Fortune 100 make use of it for recruitment and selection, or to help employees gain a better understanding of themselves and their colleagues (Psychometric Success, 2013). The primary theory behind the MBTI is that each person's personality fits into only one of sixteen types. These categories are based on four features of personality, each consisting of two opposite preferences called dichotomies. The MBTI combines an individual’s preferences from each dichotomous pair, denoted by a letter, to yield one of the personality types. Each type is equally valuable and according to the theory, everyone has an innate preference that determines how he or she will behave in all situations (Myers-Briggs, 2013). The four dimensions are: Extroversion (E) vs Introversion (I). This dimension reflects the perceptual orientation of the individual. Extroverts are said to react to immediate and objective conditions in the environment. Introverts, however, look inward to their internal and subjective reactions to their environment. Sensing (S) vs Intuition (N). People...
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...83 www.elsevier.com/locate/dsw Impact of process change on customer perception of waiting time: a ÿeld study Wenhong Luo∗ , Matthew J. Liberatore, Robert L. Nydick, Q B. Chung, Elliot Sloane Department of Decision and Information Technologies, College of Commerce and Finance, Villanova University, Villanova, PA 19085, USA Received 7 February 2002; accepted 26 September 2003 Abstract Studies in process change have focused on the improvement of operational performance measures such as the actual waiting time of a service system. However, process redesign may not only change the actual waiting time but also have signiÿcant impact on perceived waiting time. We examine how process changes a ect customer perceptions on waiting and customer satisfaction. We describe a ÿeld study in which customer waiting times, both actual and perceived, were measured and compared before and after a process change. Our results show that process changes can have signiÿcant impact on customer perception of waiting time as well as the actual waiting time. This study illustrates the beneÿt of piloting a proposed process change and measuring key process performance and customer assessment prior to implementation. ? 2003 Elsevier Ltd. All rights reserved. Keywords: Customer satisfaction; Field study; Perceived waiting time; Process change; Waiting line 1. Introduction Process changes can bring about improvements in the operational performance measures such as average waiting time. However, customer...
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