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Measuring Instrument: of Durable Products' Response.

In: Business and Management

Submitted By akkubakku
Words 407
Pages 2
1.6 Measuring instrument:
To make this report I have made a survey on 150 customers of durable goods in Dhaka city. The questionnaire was to bring out the impact of advertisements on them to purchase durable goods and the behavior after purchasing goods through convincing the celebrity advertisement.

In this report I have used three types of questionnaire system one is Likert scale and rank order scaling technique. First is likert scale is used mainly in evaluating surveys. A Likert-type scale consists of a series of declarative statements. The subject is asked to indicate whether he agrees or disagrees with each statement. Commonly, five options are provided: "strongly agree," "agree," "undecided," "disagree," and "strongly disagree." The individual responses "strongly agree" through "strongly disagree" are assigned numbers, usually 1-5. In this manner the responses to the various items are quantified and may be summed across statements to give a total score for the individual on the scale. (William and James, 1998). It is necessary, of course, that the assigned numbers are consistent with the meaning of the response.

Respondents are asked to show their particular statement that associate with the item. Like:

Questionnaire | Strongly disagree | Disagree | Neither agree nor disagree | Agree | Strongly agree | 1. Do you think there is an impact of celebrity advertisements on purchasing of durable goods? | | | | | | 2. Do you think celebrity image is important for the product’s awareness? | | | | | | 3. Do the celebrity advertisements affect the choice of your brand? | | | | | |

Here the respondents give their opinion according to the questions. The respondents were free to explain their answers from the five potential choices and they did that. This technique helps me to get the exact feelings of the customers and the respondents also felt easy to give answers.
A Rank Order scale gives the respondent a set of items and asks them to put the items in some form of order. The measure of 'order' can include such as preference, importance, liking, effectiveness and so on. I have used this technique to elicit the customers’ evaluation about the effectiveness and performance of the celebrity advertising towards durable goods. Like:
Please rank the following factors that influence your preference for durable goods? (1 ± Which affects the Most, 5- which affects the least?)

Factors | Ranks | Celebrity | | Price | | Quality | | Brand Image | | Retailers | | TV Advertisement | |
I also kept some open-ended questions for the respondents where they were free to give their view regarding the topic.

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