Measuring Performance at Midshires Hospital
At the Midshires hospital management can use quantitative and qualitative data to measure performance. Quantitative data is measured through numbers and statistics. Management at the hospital use quantitative data by rating staff performance out or 100.
Qualitative data is written this can come in the form of opinions and surveys, management can use this to evaluate the performance of staff as management can get patients to fill out questionnaires on their performance.
Management at the Midshires hospital can give their staff targets to reach to measure performance. For example the diabetes ward may have a numerical target to reach in order to not receive disciplinary measures. Staff at the hospital may be given targets to reach to gain a reward or bonus for exceeding targets, this will increase both motivation and performance as staff will aim to complete the target so they can get or bonus or avoid disciplinary.
When setting out these goals management will need to make sure the targets is S.M.A.R.T.
Specific – The target has to be clear. For example management at the hospital may want to improve waiting times at the hospital; management can break this down by looking at what departments spend longest treating their patients and retraining them to help them become more efficient.
Measurable – The targets set by the hospital need to be time specific so the department can measure their progress. The hospital can do this by putting a time-scale and a clear target for their goals for example; the hospital can set a goal to increase patient waiting times by 10% within 18 months.
Attainable – The targets set by the hospital need to be realistic, in doing this staff at the hospital will not need to over-work to meet the target. Instead the hospital should set a target that staff at the hospital can feel they can