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Medical Assistant Scenarios

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he medical assistant should act on the matter and take control of the situation by address the patient's mother. When she addresses the patient's mother she needs to make sure that it is not in a negative way and that is so not coming off as rude. When addressing the patient's mother, she needs to politely ask the mother if she would like to move her and her daughter into one of the exam rooms, that way they are a little bit more private and the assistant is able to keep a neat reception area for other patients. When the medical assistant moves the patient and her mother to one of the exam rooms, the medical assistant needs to immediately go back into the reception area to place the coach cushions back in and organize the magazine area, possible throw some away depending on how damaged they are. Once she is finished with that she can go back to the exam room to check on the patient and her mother to see if the mother needs any help filling out the paperwork. …show more content…
Morrison's current session because it is not a medical emergency. The medical assistant needs to be able to handle this situation and separate the patient and her mother to another area outside of the reception area so that the daughter does not cause any more damage, as well as to make sure that the mother is able to complete the new patient paperwork. The medical assistant can check on the patient and her mother until Dr. Morrison arrives to make sure that the mother is able to fill out the new patient paperwork and that the daughter is not causing any more damage to the medical office. The medical assistant needs to also keep an eye out for the doctor to notify her of the patient and the issues that have happened so that Dr. Morrison can see her first before seeing another

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