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Mental Model Presentation

In: Philosophy and Psychology

Submitted By aza81
Words 710
Pages 3
Background

Talk about Mental Models - Deeply ingrained assumptions, generalization or even pictures or images that influence how we understand the world and how we take actions.

Very often, we are not consciously aware of our mental models or the effects on our behavior.

The discipline of working with mental models start by turning the mirror inward - unearth our internal pictures of the world, bring them to the surface and hold them rigorously to scrutiny.

Today, my partner, Joyce and myself will share one principle, and one tool that can help us uncover our mental models : The Ladder of Inference & The Left Hand Column

Ladder of Inference

To share a non-work scenario first -

Case Scenario 1 - Part 1
A taxi driver had a son who is serving national service in Lim Chu Kang and he usually checks in by 2359hrs, or just before midnight. One day, he decided to send his son to camp. On the way back, after he dropped his son, the taxi driver had to pass by a cemetery just up ahead from the camp.

When driving, he saw a lady wearing a red dress and let down hair, extending her hand, seemingly calling for the taxi to stop. She was alone. The taxi driver, thought, why would a lady, some more in red, at that moment in time, doing on the road side near the cemetery? Without giving a second thought, he quickly decided to drive off.

Case Scenario 1 - Part 2
1 week later, the taxi driver received letter from his company of a complaint by a lady for not picking her up. She had snapped the license plate number and lodged a formal complaint. Apparently, she had followed her boyfriend back to Lim Chu Kang camp in his bike, and after she booked in, she wanted to take a cab along the roadside near the cemetery, thinking it’s easier to get one.

(Show ladder of inference) – Only shoe Observable data + Actions. Use icon as per video.

Observable Data - lady in red by cemetery roadside at midnight. Wouldn’t think she is from camp, esp at this time
Meaning – Culturally, red lady = vengeful lady ghost spirit. Personally, always been told all sorts of ghost stories since young
Conclusion – Therefore lady = ghost
Beliefs – reinforce cultural notion, and indeed, ghosts do exist!
Actions - Siam lah!

Highlight reflexive loop

- All of us have beliefs, which are based on conclusions that are inferred from what we observe, plus our experience. - Problem happens when we assume: > Write out on the board ➢ Our beliefs ARE the truth ➢ The truth is OBVIOUS ➢ Our beliefs are based on REAL data ➢ The data we select ARE THE REAL DATA

Chris Argris calls this fallacy the ladder of inference – “a common mental pathway of increasing abstraction, often leading to misguided beliefs.”

Case Scenario 2
Show another Ladder of Inference with work example of;
Observable Data – the meeting was called for 9am and John came in at 9.30am. He didn’t say why, and it’s not the first time.
Meaning – John knew exactly when the meeting was to start. He deliberately came in late.
Conclusion – John always come in late.
Beliefs – We can’t count on John. He’s unreliable.

To counter / overcome Ladder of Inference

Show preferred loop from Actions to Data

Conclusion - End with Benny Hill Video

Don’t make assumptions. Video will show what Oscar Wilde thought about assumptions, courtesy of Benny Hill.

http://gwynteatro.wordpress.com/2011/03/13/climbing-the-ladder-of-inference/
-----------------------
Question: 1. What did the driver see or observe in the above story? 2. What did the driver seem the belief? 3. What actions did the driver the take? 4. Do you think the driver will pick up any lady in white around midnight near the cemetery in the near future?

1. Become more aware of your own thinking and reasoning, via reflection. 2. Make your thinking and reasoning more visible to others via advocacy 3. Inquiring into other’s thinking and reasoning 4. What are the observable data behind the statement 5. Does everyone agree on what the data is? 6. Can you run through the reasoning? 7. How do you get that data from these abstract examples? 8. When you said “(YOUR INFERENCE)”, did you mean “(MY INTEPRETATION)”? > Clarify 9.

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