...International Journal of Production Research Vol. 48, No. 17, 1 September 2010, 5137–5155 Supply chain performance measurement: a literature review Goknur Arzu Akyuz* and Turan Erman Erkan Department of Industrial Engineering, Atilim University, Kizilcasar Mahallesi, 06836 Incek Go¨lbasi, Ankara, Turkey (Received 19 February 2009; final version received 2 June 2009) This paper is intended to provide a critical literature review on supply chain performance measurement. The study aims at revealing the basic research methodologies/approaches followed, problem areas and requirements for the performance management of the new supply chain era. The review study covers articles coming from major journals related with the topic, including a taxonomy study and detailed investigation as to the methodologies, approaches and findings of these works. The methodology followed during the conduct of this research includes starting with a broad base of articles lying at the intersection of supply chain, information technology (IT), performance measurement and business process management topics and then screening the list to have a focus on supply chain performance measurement. Findings reveal that performance measurement in the new supply era is still an open area of research. Further need of research is identified regarding framework development, empirical cross-industry research and adoption of performance measurement systems for the requirements of the new era, to include...
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...evaluations of information retrieval systems are based on a number of key premises, including that representative topic sets can be created, that suitable relevance judgements can be generated, and that systems can be sensibly compared based on their aggregate performance over the selected topic set. This paper considers the role of the third of these assumptions – that the performance of a system on a set of topics can be represented by a single overall performance score such as the average, or some other central statistic. In particular, we experiment with score aggregation techniques including the arithmetic mean, the geometric mean, the harmonic mean, and the median. Using past TREC runs we show that an adjusted geometric mean provides more consistent system rankings than the arithmetic mean when a significant fraction of the individual topic scores are close to zero, and that score standardization (Webber et al., SIGIR 2008) achieves the same outcome in a more consistent manner. Keywords: Retrieval system evaluation, average precision, geometric mean, MAP, GMAP. 1 Introduction (or not) that was obtained relative to other previous techniques. A variety of mechanisms have evolved over the years to perform these tasks. For example, because of the high cost of undertaking relevance judgements, steps 1 and 2 have tended to be carried out via large whole-ofcommunity exercises such as TREC and CLEF. To perform step 3, we might build our own software system, or, to again make use of shared...
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...Argumentative texts are used to organize and present conclusions to persuade the audience on a specific point of view. Two argumentative texts are “NCAA Academic Performance Metrics,” a scientific research paper written by Larry LaForge and Janie Hodge, and “The NCAA,” an episode of Last Week Tonight with John Oliver, both discussing issues of the NCAA. The thesis of “NCAA Academic Performance Metrics” is the positives of FGR, APR, and GSR in concurrence with sound institutional policies and the appropriate uses and misuses of each metric, whereas “The NCAA” thesis is an argument for the monetary compensation of collegiate athletes. “NCAA Academic Performance Metrics” uses the warrants of scientific research, visual statistics, and policy implications...
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...Brand In today’s lodging Industry, there are a wide range of great hotel / motel brands that work tirelessly to deliver their products and services to the customer segments they serve. For this assignment, you are going to choose one (1) major hotel/motel brand (global brand, regional brand, or boutique brand) and conduct an in-depth research study. This could be a brand you currently work for, a brand you want to work for one day, and a brand you are interested in learning more about. Write a five to six (5-6) page paper in which you: 1. Provide a brief overview of the brand including an overview of its parent company (if applicable), age of the brand and a brief history, number of properties, average number rooms per property, an overview of the brand hallmarks, an overview of the guest loyalty program, and most recent hotel brand performance metrics (i.e., annual ADR, Occ %, RevPAR, and competitive market metrics). 2. Determine the brand organizational restructure for their properties, the role / responsibilities for each position, and whether this is the optimal structure for the brand. 3. Analyze the Central Reservation System (CRS) used by this brand and determine whether this is the optimal CRS. Explain your rationale. More Details hidden... Activity mode aims to provide quality study notes and tutorials to the students of HTM 280 WK 4 Assignment 1 A Major Hotel Brand in order to ace their studies. HTM 280 WK 4 ASSIGNMENT 1 A MAJOR HOTEL BRAND To purchase...
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...PERFORMANCE MANAGEMENT SYSTEM Objective: To identify and measure performance variation across selected indicators, link performance with rewards to boost motivation and bring the key performance indicators under a continuous monitoring & control system for boosting organizational effectiveness in the key deliverables to its stakeholders. Structure of the PMS The PMS shall be introduced in two stages; In the introductory stage, only academic performance indicators shall be monitored; From the start of next year, a comprehensive system shall be introduced covering all key indicators for the deliverables. However should all agree, a comprehensive system can be introduced at the start of next semester. The PI’s identified are: a. Teaching: To carry a weightage of 30% and comprise of completion of syllabus, no of tests/assessments, remedial classes, students feedback and diversity in teaching pedagogy b. Results: To carry a weightage of 30% and measured through university results, average marks factored for subject difficulty index and correlation with university pattern and the performance of the branch as a whole. c. Activities related to student deliverables: Weightage20%: comprising of industry visits, industry projects, guest lectures, workshops, social projects, maintenance projects, research projects with students. d. Activities related to organization’s development: Weightage 10%; comprising of admission process, seminars, research grants, tsep, etc...
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...Information Management, Vol. 23 Iss 3 pp. 350 - 364 Permanent link to this document: http://dx.doi.org/10.1108/17410391011036102 Downloaded on: 13 July 2015, At: 09:35 (PT) References: this document contains references to 37 other documents. To copy this document: permissions@emeraldinsight.com The fulltext of this document has been downloaded 1723 times since 2010* Users who downloaded this article also downloaded: Norita Ahmad, Noha Tarek Amer, Faten Qutaifan, Azza Alhilali, (2013),"Technology adoption model and a road map to successful implementation of ITIL", Journal of Enterprise Information Management, Vol. 26 Iss 5 pp. 553-576 http://dx.doi.org/10.1108/JEIM-07-2013-0041 F. Ponsignon, P.A. Smart, R.S. Maull, (2011),"Service delivery system design: characteristics and contingencies", International Journal of Operations & Production Management, Vol. 31 Iss 3 pp. 324-349 http://dx.doi.org/10.1108/01443571111111946 Kakoli Bandyopadhyay, Peter P. Mykytyn, Kathleen Mykytyn, (1999),"A framework for integrated risk management in information technology", Management Decision, Vol. 37 Iss 5 pp. 437-445 http:// dx.doi.org/10.1108/00251749910274216 Access to this document was granted through an Emerald subscription provided by emerald-srm:540740 [] For Authors If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for...
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...The Emerald Research Register for this journal is available at www.emeraldinsight.com/researchregister The current issue and full text archive of this journal is available at www.emeraldinsight.com/0957-4093.htm An integrative framework for supply chain collaboration Togar M. Simatupang School of Business and Management, Bandung Institute of Technology, Bandung, Indonesia, and Framework for supply chain collaboration 257 Ramaswami Sridharan University of Wollongong in Dubai, Dubai, United Arab Emirates Abstract Purpose – This paper proposes an integrative framework for supply chain collaboration which is based on the reciprocal approach. Design/methodology/approach – A reciprocal approach is adopted to capture the interaction phenomenon of different features of collaboration in attaining overall supply chain performance. Findings – A collaborative supply chain framework is composed of five connecting features of collaboration, namely collaborative performance system, information sharing, decision synchronization, incentive alignment, and integrated supply chain processes. Research limitations/implications – Further research could be carried out to capitalize the framework for diagnosing and improving supply chain collaboration. Practical implications – The proposed framework enables the chain members to scrutinize key features of supply chain collaboration before and during collaborative initiatives. Originality/value – Previous research on supply chain collaboration...
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...Advanced Research Topics in Digital Marketing Lecturer: Almir Peštek, PhD Assistant Professor Department of Marketing School of Economics and Business in Sarajevo almir.pestek@efsa.unsa.ba Course objectives: The objectives of the course are to get participants introduced to modern trends and practices in digital marketing development and to prepare them to work on their own research related to digital marketing application. It exposes participants to the main issues in digital marketing strategy and helps them critically evaluate both fundamental ideas and more recent developments. At the end of the course participants will be able to think critically about the development, implementation and effects of certain digital marketing strategies in business. There is an expectation that participants will develop an own research topic which derives from the topics covered. The course focuses on five themes: 1. The role of digital marketing within the organization 2. Consumer Behaviour 3. Integrated Marketing Communications 4. Social networks and Web 2.0 5. E-Metrics Course description: The purpose of this course is to investigate advanced topics in digital marketing. This course is designed to help participants in understanding the role of digital marketing within the organization, its business strategy and its success. The course will be organized in a way that allows participants to gain depth in important areas of digital marketing research identified and to develop and advance...
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...International Conference on Technology and Business Management March 28-30, 2011 Conceptual Framework for E-CRM Project Deployment in Indian Banks Ashwini Atul Renavikar ashvinirenavikar@yahoo.co.in University of Pune Sharad L Joshi sharadljoshi@gmail.com Marathwada Mitra Mandal Institute of Mgt Education, Res and Training, Pune A survey of Database Group (2006) has revealed that approximately 65% of the financial institutions have failed in getting expected benefits from huge investments in CRM technology. Another finding of the study conducted by I-L Wu and K-W Wu (2005) approximately 60% of the web-based CRM software (e-CRM) installations are failures. With these findings at the background the researchers have attempted to study the aspect of e-CRM deployment in 11 Indian banks (34 branches) with specific reference to banks in Pune and Mumbai. The study has been conducted in a sectoral comparison of public, private and cooperative banks. The study has contributed to the body of knowledge by suggesting a conceptual framework – PCM-PPT framework which is a result of quantitative and qualitative analysis of responses by bankers and e-CRM consultants. Keywords: e-CRM, Relationship Marketing, McCall’s Quality Factors 1. Introduction Customer relationship management (CRM) is that part of an enterprise’s business strategy that enables the entire enterprise to understand, anticipate and manage the needs of any current and potential customers. CRM is not an event or a technology...
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...Fajfneainceac beauibeauivgauifgeaufh euioabvaaefaf ofehaoiheaioh ijoeahioceawho ublished Papers Narayanan, V.G., and Lisa Brem. "The Credit Crisis of 2008: Causes, Consequences and Implications for India." The Chartered Accountant 57, no. 6 (December 2008). Miller, Gregory S., and V.G. Narayanan. "Accounting Standards and the Globalisation of Indian Businesses." The Chartered Accountant (July 2005): 50-52. Narayanan, V.G., Ananth Raman, and J. Singh. "Agency Costs in a Supply Chain with Demand Uncertainty and Price Competition." Management Science 51, no. 1 (January 2005). Narayanan, V.G., and Ananth Raman. "Aligning Incentives in Supply Chains." Harvard Business Review 82, no. 11 (November 2004). Kraiselburd, Santiago, V.G. Narayanan, and Ananth Raman. "Contracting in a Supply Chain with Stochastic Demand and Substitute Products." Production and Operations Management Journal 13, no. 1 (spring 2004). Narayanan, V.G. "Activity Based Pricing in a Monopoly." Journal of Accounting Research 41, no. 3 (June 2003): 473:502. Narayanan, V.G., and Lisa Brem. "Case Study: Customer Profitability and Customer Relationship Management at RBC Financial Group." Journal of Interactive Marketing 16, no. 3 (summer 2002): 76-98. Narayanan, V.G., and Steven Huddart. "An Empirical Investigation of Tax Factors and Mutual Funds' Stock Sales Decisions." Review of Accounting Studies 7, nos. 2-3 (June-September 2002): 319-341. Narayanan, V.G., and Ratna G. Sarkar. "The Impact of Activity-Based...
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...Best Snacks Problem Solution Course/Number Date Andre Boyer Best Snacks Problem Solution Best Snacks encounters many challenges that affect the creativity and innovation practices. This ranges source from individual and organizational learning, management practices and technology in creativity and innovation. Jones (2004) states, “Each design challenge has implications for how an organization as a whole and the people in the organization behave and perform.” (p. 115). This means that each area influences the direction of the organization and some of the difficulties that stifle a creative environment that lends itself to an innovative organization. Further, successfully overcoming challenges associated with a void in creativity consists of implementing a plan that address concerns highlighted by employees in the recent organizational survey. Creating a plan may source at the leadership level but the input sources from the employees because this is the identified area where creativity does not exist in the desired way. Leadership teams must recognize that the survey indicates employees do not feel they have the freedom to provide creative input therefore; leadership team members become part of the problem. Mat and Razak (2011) state, “Identification of success or failure of innovation can be done through implementation phase” (p. 217). As a result, the problem itself lies within the leadership team members rather than the employees of Best Snacks. Based...
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...Based on Financial Metrics Maksims Kornevs1, Vineta Minkevica2, 1-2Riga Technical University, Marcus Holm, Cisco Systems Abstract – Interest in cloud computing is growing, and, as a result, there is much information about it – both positive and negative. On the one hand, cloud computing saves money because it does not require IT infrastructure, servers, and it is very scalable. On the other hand, it might lead to financial loss due to security risks, possible data access problems, data privacy policies, etc. Therefore, cloud computing evaluation based on financial metrics is proposed in this article. This paper consists of four major sections. The first section is a literature review of cloud computing and its types. The next section describes some common financial metrics such as CBA, ROI and TCO and describes how they might be applied to evaluate cloud computing. The third section proposes evaluation strategies, and the last section contains the evaluation of a series of cloud computing projects based on chosen evaluation strategies, and results are verified based on expert opinion. Keywords – cloud computing, CBA, ROI, TCO, ROC computing as “a model for enabling convenient, on-demand network access to a shared pool of configuration computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction” [11] or in simple terms – “low cost flexible entry and exit”. According to Cisco IBSG research [12], in March 2011...
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...Conceptual Foundations of the Balanced Scorecard Robert S. Kaplan Working Paper 10-074 Copyright © 2010 by Robert S. Kaplan Working papers are in draft form. This working paper is distributed for purposes of comment and discussion only. It may not be reproduced without permission of the copyright holder. Copies of working papers are available from the author. Conceptual Foundations of the Balanced Scorecard1 Robert S. Kaplan Harvard Business School, Harvard University 1 Paper originally prepared for C. Chapman, A. Hopwood, and M. Shields (eds.), Handbook of Management Accounting Research: Volume 3 (Elsevier, 2009). 1 Conceptual Foundations of the Balanced Scorecard Abstract David Norton and I introduced the Balanced Scorecard in a 1992 Harvard Business Review article (Kaplan & Norton, 1992). The article was based on a multi-company research project to study performance measurement in companies whose intangible assets played a central role in value creation (Nolan Norton Institute, 1991). Norton and I believed that if companies were to improve the management of their intangible assets, they had to integrate the measurement of intangible assets into their management systems. After publication of the 1992 HBR article, several companies quickly adopted the Balanced Scorecard giving us deeper and broader insights into its power and potential. During the next 15 years, as it was adopted by thousands of private, public, and nonprofit enterprises around the...
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...activities are supported in order to reach the partial goals of HR as defined in the strategic map. Overall the aim of the paper is to show the possibilities of using the modern Balanced Scorecard method in human capital. Key words: key performance indicators, entrepreneurial sector, HR scorecard, performance, Balanced Scorecard 1. INTRODUCTION Many companies have implemented tools for measuring their performance in order to stay in business and come in contact with tough competition. Organizations must face not only to more demanding conditions but in the current period to the world financial crisis as well. Due to these reasons, the organizations are forced to measure performance of the organization and contribute to the stability of the organization in today´s competitive environment. Organizations try to measure performance according to the financial drivers but in the recent period top leaders attempted to find new performance indicators which would take the “wind from sail” to their rivals in the market. One of these competitive advantages is human capital. As the Tootell et al. (2009) stated “since 1980s there has been an increasing emphasis on the importance of HR measurement.” Yeung and Berman (1997) declared that “HR measures should be impact rather than activity orientated, forward looking than backward looking, and should focus on the entire HR system not just on individual practices.” Toulson and Dawe (2004) identified three obstacles in measuring HR: lack of HR experience...
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...Conceptual Foundations of the Balanced Scorecard Robert S. Kaplan Working Paper 10-074 Copyright © 2010 by Robert S. Kaplan Working papers are in draft form. This working paper is distributed for purposes of comment and discussion only. It may not be reproduced without permission of the copyright holder. Copies of working papers are available from the author. Conceptual Foundations of the Balanced Scorecard1 Robert S. Kaplan Harvard Business School, Harvard University 1 Paper originally prepared for C. Chapman, A. Hopwood, and M. Shields (eds.), Handbook of Management Accounting Research: Volume 3 (Elsevier, 2009). 1 Conceptual Foundations of the Balanced Scorecard Abstract David Norton and I introduced the Balanced Scorecard in a 1992 Harvard Business Review article (Kaplan & Norton, 1992). The article was based on a multi-company research project to study performance measurement in companies whose intangible assets played a central role in value creation (Nolan Norton Institute, 1991). Norton and I believed that if companies were to improve the management of their intangible assets, they had to integrate the measurement of intangible assets into their management systems. After publication of the 1992 HBR article, several companies quickly adopted the Balanced Scorecard giving us deeper and broader insights into its power and potential. During the next 15 years, as it was adopted by thousands of private, public, and nonprofit enterprises around the...
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