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Mgmt 1001 Essay

In: Business and Management

Submitted By kingjin0721
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Do managers need emotional intelligence to manage successfully in the workplace? Why or why not?

Definition of emotional intelligence is “the ability to monitor one’s own and others’ emotions, to discriminate among them, and to use the information to guide one’s thinking and actions” (Salovey & Mayer 1990 cited in Zeidner, Mathews & Roberts, 2004). Moreover, emotional intelligence is now considered as a part of managers’ leadership skills of managing the emotional behaviors to those they interact and lead with, and it has become an essential element for managers to achieve their career success. Emotional intelligence brings managers the competency of self-awareness and regulations, instilling their followers collective goals and vision “that their followers accepted and believe in” (Ashkanasy &Daus, 2002, p81) and developing their social skills.

Qualified managers often have a strong awareness of themselves, their weakness, strength and what they are capable of. With high emotional intelligence, they can continue being humble and seek for honest response from others. Ashkanasy and Daus (2002) suggest that emotional intelligent managers have the ability of regulating their own emotion and the emotions of their employees; hence in the decision making process, they can use the emotional information to “achieve creative and positive outcomes”. However, another study for exploring the role of emotions shows that feelings can influence the judgment that managers make. Managers’ positive mood could lead them to be extravagant optimistic while their negative emotions may foster more systematic and comprehensive evaluations (Salovey et al.1993; Sinclair & Mark 1992 cited in George, 2000). To ensuring their decisions are critical and considerate, mangers need to revisit their judgments when “in a more natural or negative mood” (George, 2000). It means

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