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Mgmt 439 Review

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Submitted By melissahedrick
Words 1744
Pages 7
Ch. 1 – powerpoint
• Why do negotiations take place? o Divide resources o Create pieces of the pie o Resolve a problem or dispute
• Negotiation Defined o A form of decision making process in which 2 or more parties talk with one another in an effort to resolve their opposing interest
• Bargaining o Competitive, win-lose situation
• Negotiation o Win-win situations o Mutually acceptable (beneficial) solution
• Alternatives Shape Relationship o Evaluating interdependence depends heavily on the alternatives to working together o The desirability to work together is better for outcomes o Best available alternative: BATNA
 Best alt to a negotiated agreement
• Mutual Adjustment o Continues throughout the negotiation as both parties act to influence the other o One of the key causes of the changes that occur during a negotiation o Understand how people will adjust and readjust and how the negotiations might twist and turn, based on ones motives and others responses (predict and anticipate)
• Mutual Adjustment and Concession Making o Change in his/her position o Restrict the range of options o When a concession is made, the bargaining range is further contrained o Patterns of concessions communicate significane
• Conflict Defined o Sharp disagreement or opposition and includes the perceived divergence of interest, or a belief that the parties current aspirations cannot be achieved simultaneously
• Look over “when you shouldn’t negotiate – box 1.1 pg. 7.

Ch. 2 – powerpoint
• Levels of conflict o Intrapersonal or intrapsychic conflict o Interpersonal conflict o Intragroup o Intergroup o Inter-organization o Intra-organizational
• Pitfalls of conflict o Competitive, win-lose goals o Misperception and bias o Emotionality o Decreased communication o Blurred issues o Rigid commitments o Magnified differences, minimized similarities

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