Mgmt 591 Term Paper

In: Business and Management

Submitted By jwp1013
Words 3990
Pages 16
Course Project
Increasing Manager Morale and Satisfaction

Submitted By:

John Doilies
jwdorilio@sbcglobal.net
October 21, 2012

MGMT 591 – Leadership and Organizational Behavior
Keller Graduate School of Management
Professor Cecil Horst

I. Introduction
Aramark Healthcare Services (“AHS”) is a division of ARAMARK Corporation (“ARAMARK”) based in Philadelphia, Pennsylvania. ARAMARK is a multibillion dollar company located in twenty six counties with approximately 200,000 employees worldwide. The company is hired as a contractor to provide managed services in the area of food, housekeeping, facilities, engineering, call centers, and medical equipment maintenance. AHS provides services to hospitals and senior care facilities primarilily in the United States. ARAMARK is considered one of the big three, along with Compass N.A. and Sodexo USA, as far as managed services are defined.
AHS provides these managed services at a local hospital, EDCH Healthcare (“EDCH”), here in Illinois at which I am a member of the management team. We have been at this account for approximately ten years; I have been at this location for just over five years. At this specific location the services we provide are primarily food related: patient services, catering, a retail café, and a coffee shop.
I joined the organization in mid-2007 coming over from another big three management company. My role here at EDCH is to manage retail operations in the café, and coffee shop. The café is a seven day week operation open year round, including holidays. The coffee shop is strictly weekday only. I also provide support to the other areas of the operation, patient services and catering. Prior to being the retail manager, just over four years now, I was the Executive Chef for a year, during which time I manager all food related activities within the operation.
During my tenure here at…...

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