1) The four traditional functions of management include planning, organizing, leading, and service.

A. True

B. False

2) The key management functions include:

A. Planning, leading, controlling, and organizing

B. Planning, operations, labor, and contracting

C. Hiring, training, appraising, and firing

D. Marketing, finance, accounting, and production 3) Building a dynamic organization is another way of describing which function of management?

A. Planning

B. Controlling C. Leading

D. Organizing

4) Amy Jane, a new manager at C & D Grooming, has been asked to focus on the competitive environment of the organization. Which of these factors is among those Amy Jane should focus on?

A. Government policies B. Technology

C. Suppliers

D. Demographics

5) Organizations that are affected by and that affect their environment are called ____________.

A. inputs

B. macroenvironment C. open systems

D. outputs

6) Specific government organizations in a firm's immediate task environment are called ______________.

A. substitutes

B. economic indicators C. regulators

D. new entrants

7) The assignment of additional responsibilities to a subordinate is referred to as:

A. Pandering

B. Span of control C. Delegation

D. Centralization

8) A clear advantage of the product form of departmentalization is that task responsibilities are clear.

A. True

B. False

9) If Rosanne, a manager at XYZ delegates responsibility to a subordinate, she is relieved of the ultimate responsibility and accountability to higher-ups.

A. True

B. False

10) Which is the first step in the formal planning process?

A. Goal and plan evaluation B. Implementation

C. Monitor and control