Premium Essay

Mgt/449

In: Business and Management

Submitted By chrisray5
Words 2076
Pages 9
|[pic] |Course Design Guide |
| |School of Business |
| |MGT/449 Version 8 |
| |Quality Management and Productivity |

Copyright © 2010, 2009, 2005, 2004, 2003 by University of Phoenix. All rights reserved. Copyright © 2009, 2006 by University of Phoenix. All rights reserved. The Mission of University of Phoenix is to provide access to higher education opportunities that enable students to develop the knowledge and skills necessary to achieve their professional goals, improve the productivity of their organizations, and provide leadership and service to their communities.

Please print a copy of this syllabus for handy reference.

Whenever there is a question about what assignments are due, please remember this Course Design Guide is considered the ruling document.

Technical Support:
Technical Support is available 24 hours a day, 365 days a year. Call 1-877-832-4867, or use the e-mail support form. Answers to the most common issues are found in the Knowledge Base by clicking Help, found at the top of every student Web site.

Copyright © 2010, 2009, 2008, 2007 by University of Phoenix. All rights reserved.

GENERAL COURSE INFORMATION

COURSE NUMBER: MGT/449

COURSE TITLE: Quality Management and Productivity

COURSE START DATE: 3/21/2012

COURSE END DATE: 4/18/2012

Campus/Learning Center: East El Paso Campus, El Paso, TX

REQUIRED READING: Students are required to…...

Similar Documents

Premium Essay

Mgt 449 Complete Class

...MGT 449 COMPLETE CLASS To purchase this visit here: http://www.activitymode.com/product/mgt-449-complete-class/ Contact us at: SUPPORT@ACTIVITYMODE.COM MGT 449 COMPLETE CLASS MGT 449 week 1 Individual Assignment Total Quality Pioneers Paper MGT 448 week 1 DQs MGT 449 week 2 Individual Assignment Effects of Quality Management on Domestic and Global Competition Paper MGT 449 week 2 DQs MGT 449 week 3 Team Assignment Strategic Quality Management and Customer Satisfaction Paper MGT 449 week 3 DQs MGT 449 week 4 Individual Assignment Quality Textiles International Scenario MGT 449 week 4 DQs MGT 449 week 5 Team Assignment Quality Improvement Implementation Paper MGT 449 week 5 DQs Activity mode aims to provide quality study notes and tutorials to the students of MGT 449 COMPLETE CLASS in order to ace their studies. MGT 449 COMPLETE CLASS To purchase this visit here: http://www.activitymode.com/product/mgt-449-complete-class/ Contact us at: SUPPORT@ACTIVITYMODE.COM MGT 449 COMPLETE CLASS MGT 449 week 1 Individual Assignment Total Quality Pioneers Paper MGT 448 week 1 DQs MGT 449 week 2 Individual Assignment Effects of Quality Management on Domestic and Global Competition Paper MGT 449 week 2 DQs MGT 449 week 3 Team Assignment Strategic Quality Management and Customer Satisfaction Paper MGT 449 week 3 DQs MGT 449 week 4 Individual Assignment Quality Textiles International Scenario MGT 449 week 4 DQs MGT 449 week 5 Team......

Words: 545 - Pages: 3

Free Essay

Mgt 449

...Define quality and its elements, is a hard thing to answer because quality is something that can be looked at by a person to be good or bad. The meaning of quality “attribute, characteristic, or property of a thing or phenomenon that can be observed and interpreted, and may be approximated (quantified) but cannot be measured, such as beauty, feel, flavor, taste.” The qualities of products are improving from day to day, but this also causes the costs to go up because of better quality. The pioneers marketed products all the while they would check and re-check the products quality to see that it was up to their standards. They did the research so that they could make a plan to make a better quality so the customers can get exactly what they pay for and not just junk that breaks. One of the elements of quality are the quality system, this is an operation that the manufacturing certified company. This will help in the communication of happy customers. Some companies hire out what is called a subcontractor, this partnership helps with the maintenance and different monitoring systems that help the quality of products. Another thing that can help in the quality of merchandise is to properly train the people who are committed to working with the products. This is because without the proper training then the quality of an item is not going to be the best that it could have been with someone who was trained properly doing the job. Each and every company has what is called a technology...

Words: 349 - Pages: 2

Free Essay

Mgt 449 Week 1 Dq

...What is poor quality? What are some effects of poor quality? How do the effects of poor quality affect an organization? Poor quality is when the customer's expectations are not met. Per our reading material, this applies to products, services, people, processes, and environments (Goetsch, and Davis, 2010 p5). Quality itself is a moving target, this is apparent with a lot of the technology I work with as an example. A top of the line personal computer three years can't compete in terms of quality, performance, and features of one I could buy today. Poor quality impacts the ability of a company to compete. Poor quality drives up costs, both traditional and hidden costs. Traditional costs fall under the category of waste and customer returns for example. Hidden costs include categories like overtime, and handling customer complaints. An organization that has competition and that does not maintain quality, will lose the ability to compete. Here is kind of an odd example. We live in a tourist town of about 8,000 people. During the summer it swells to about 65,000 people. There is a restaurant that has poor service, the staff is not very friendly at all. There is such a large pool of people who need to come in and eat, and then they leave and new tourists come in like a revolving door. So, they have all the customers they can handle and they do not care about repeat business. So, they don't see a significant impact of poor quality - maybe on tips for the wait staff. If...

Words: 1063 - Pages: 5

Premium Essay

Mgt 449 Potential Final Question Guide

...Management 449 Final “On the night of the exam, I suggest that you first read the entire exam. The point value will give you an idea how long and elaborate an answer ought to be. A 50 percent question is certainly more involved than a ten percent question. The following are potential questions for the midterm examination questions. Where indicated, LA = a long answer question and SA = a short answer question. 1. The schematic or flowchart presented in slide 25 of the Hunger and Wheelen PowerPoint’s represents a step-by-step procedure for the Strategic Management Process. Please develop an essay that explains the overall process and the steps found in this schematic. In your essay explain the process – give an overview and its purpose. Then, explain the major steps within the process and within each step explain the analysis and reasoning in back of the analysis. Also, don’t forget the interrelatedness of the steps within the overall process. Examples, where appropriate, will enhance your essay. The purpose of this question is to test your understanding of strategy development and the events leading to it - the big picture, the major pieces, analysis within the major pieces (steps), the connectivity between the major pieces, and the potential iterations. Don’t forget to close the “loop” – where implementation and evaluation and controls fit into the process and include why they are important. (LA) 2. What factor determines the quality of the strategic management effort......

Words: 699 - Pages: 3

Free Essay

Meaning of Life

...Free Essays on Week 4 Mgt 330 31 - 60 Anti Essays www.antiessays.com/topics/week-4-mgt-330/30 - Cached Get instant access to free Essays on Week 4 Mgt 330 from Anti ... Mgt 311 Week 4 Reflection - Research Paper - Sher72 www.termpaperwarehouse.com/essay-on/Mgt-311-Week-4.../89894 - Cached Jul 31, 2012 ... Mgt 311 Week 4 Reflection. For this week's reflection we took into account the three objectives while having our discussions. The objectives ... Mgt 230 Week 4 Free Essays 1 - 20 www.termpaperwarehouse.com/subcategory/mgt-230-week-4/1 - Cached Free Essays on Mgt 230 Week 4 for students. ... Reflection Week 5 MGT/311 May 31, 2012 Andreya Broadway, Cyndee Aguirre, Jason Rhodes This week we ... Mgt 420 week 4 learning team part ii & iii bjb manufacturing compan... www.slideshare.net/.../mgt-420-week-4-learning-team-part-ii-iii-bjb-manufacturing-company-quality-management-implementation-strat... - Cached Nov 13, 2012 ... MGT 420 Week 4 Learning Team Part II & III BJB Manufacturing Company Quality Management Implementation Strategy PLEASE D. Mgt 311 week 4 and 5 Phoenix University - StudentOfFortune.com www.studentoffortune.com/.../Mgt-311-week-4-and-5-Phoenix-University - Cached Jul 20, 2012 ... Hi I'm looking for week 4 and 5 for mgt 311, University of Phoenix. ... MGT 31 ... The full tutorial is about 5 words long plus attachments. Mgt 330 Week 4 Organizing Paper Term Papers 31 - 60 www.papercamp.com/group/mgt-330-week-4-organizing.../page-30 -......

Words: 483 - Pages: 2

Free Essay

Total Qulaity Pioneer

...MGT/449 1 Total Quality Pioneers Diana M. Shepherd University of Phoenix May 29, 2012 MGT/449 – Mr. Felkins MGT/449 2 Total Quality Pioneers How can one define quality, quality has been define in various ways by different people and organizations (Goetsch & Davis, 2010) People such as Fred Smith, DEO of Federal of Express, defines quality as “performances to the standard expected by the customers, General Services Administration (GSA) defines quality as “meeting the customer’s needs the first time and every time, Boeing defines quality as “providing our customers wit products and services that consistently meet their needs and expectations” and there are many ways one can define quality (Goetsch, & Davis, 2010). However, quality can simply be define as a dynamic state associated with product, services, people, processes, and environments that meets or exceeds expectation and helps produce superior value (Goetsch & Davis, 2010). Once elements of quality are put into place then organization can provide to the customer needs and provide better service. Elements such as: • Focus on quality and prevention of problems- which means customers wants and reducing errors • Cooperate with supplier and customers- means get satisfaction • Continuously Improve and eliminate wasteful steps – means to meet customers needs •......

Words: 602 - Pages: 3

Premium Essay

Total Quality Pioneers

...Total Quality Pioneers School of Business MGT/449 Total Quality is a way of doing business; it improves the quality of products, services, people, processes, and environments. This is also known as “The Big Q”. The total quality approach is achievable by fallowing and acknowledging the characteristics of having a successful business, these characteristics are also known as the elements of total quality; strategically based, customer focus (internal and external), obsession with quality, scientific approach to decision making and problem solving, long term commitment, teamwork, continual process improvements, education and training, freedom through control, unity of purpose, and employee involvement and empowerment (D.L. Goesch & S.B. Davis, 2010). Dr. W. Edwards Deming is known as the father of the Japanese post-war industrial revival and was regarded by many as the leading quality guru in the United States. Deming’s expertise was used during World War II to assist the United States in its effort to improve the quality of war materials. Deming’s motto was "We have learned to live in a world of mistakes and defective products as if they were necessary to life. It is time to adopt a new philosophy in America.” (Leadership Institute, 2005). There were three specific things that Deming was known for; the Deming Cycle, The fourteen points, and the seven deadly diseases. Deming was very successful in helping organization understand what needed to be done to......

Words: 538 - Pages: 3

Premium Essay

Qnt/351: Quantitative Analysis for Business

...PROFESSIONAL DEVELOPMENT |3 |07/31/2001 | |08/28/2001 | |TIMOTHY COLLINS |A- | |  |MGT/330 | |MANAGEMENT: THEORY,PRACTICE, APPLICATION |3 |09/04/2001 | |10/02/2001 | |LEE HOFFMAN |A | |  |MGT/331 | |ORGANIZATIONAL BEHAVIOR |3 |10/09/2001 | |11/06/2001 | |NORMAN ANDROSS, II |A | |  |MGT/436 | |CRITICAL THINKING AND DECISION-MAKING |3 |02/12/2002 | |03/12/2002 | |ROBERT STRETCH |A- | |  |MKT/421 | |MARKETING |3 |05/28/2002 | |06/25/2002 | |BARBARA CHRONOWSKI |A- | |  |FIN/324 | |FINANCIAL ANALYSIS FOR MANAGERS I |3 |07/02/2002 | |07/30/2002 | |JOHN BUSHBY |B+ | |  |FIN/325 | |FINANCIAL ANALYSIS FOR MANAGERS II |3 |08/06/2002 | |09/03/2002 | |STEVEN HARRIS |A | |  |QNT/321 | |STATISTICS IN BUSINESS I |3 |09/12/2002 | |10/10/2002 | |DONALD STELL |B+ | |  |QNT/322 | |STATISTICS IN BUSINESS II |3 |10/17/2002 | |11/14/2002 | |DONALD STELL |A- | |  |ECO/360 | |ECONOMICS FOR BUSINESS I |3 |04/15/2004 | |05/13/2004 | |GEORGE SHARGHI |B+ | |  |MKT/438 | |PUBLIC RELATIONS |3 |05/20/2004 | |06/17/2004 | |BARBARA CHRONOWSKI |A | |  |CIS/319 | |COMPUTERS AND INFORMATION PROCESSING |3 |07/14/2004 | |08/11/2004 | |KENNETH POORMAN |A | |  |MGT/431 | |HUMAN RESOURCES MANAGEMENT |3 |08/31/2004 | |09/28/2004 | |MICHAEL REILLY |A | |  |MGT/448 | |GLOBAL BUSINESS STRATEGIES |3 |01/11/2005 | |02/08/2005 | |JAMES LANE |A | |  |MGT/449 | |QUALITY MANAGEMENT AND PRODUCTIVITY |3 |02/15/2005 | |03/15/2005 | |PAUL HENNESSY |A | |  |MGT/434 | |EMPLOYMENT LAW |3 |03/31/2005 | |04/28/2005 | |RICHARD RADOSH......

Words: 418 - Pages: 2

Free Essay

Quality Textile International

...Quality Management for Organizational Excellence Name University of Phoenix MGT 449 Quality Management for Organizational Excellence “Quality Textiles International is an organization that weaves fabric and prepares the required sheet lengths as desired by customers. They have received recent complaints the fabric weight, measured in ounces per square inch, is not meeting customer requirements, which are very close to the control limits. Quality Textiles International’s quality assurance department checks the fabric weight on a regular basis and knows their process for fabric weight has a mean of 2.73 oz/in2 and a standard deviation of 0.31” (University of Phoenix, n.d., para. 1). 1.0 Histogram A graphical representation, which shows a visual impression and illustration of the data is known as a histogram. The plotted data and the values are arranged by the histogram in a regular manner like a graph. A histogram is quite easy to use and understand and by using a histogram representing difficult and lengthy calculations can be summarized very easily and accurately. A histogram is quite easy to read as well and requires little time to understand the histogram. 2.0 When should a person use a Histogram? When a person is uncertain what to do with a large set of measurements offered in a table, a person can use a histogram to categorize and show the data in a more user friendly layout. A histogram will make it simple to see wherever the bulk of values......

Words: 593 - Pages: 3

Premium Essay

Kudler Fine Foodsq

...Strategic Quality Management Lyndsey Chacon University of Phoenix MGT/449 Jeffery Messinger October 11, 2009 Strategic Quality Management Quality is vitally important to any company when creating and implementing a new quality plan for a new product or service. Quality can be described as the maker or breaker for almost all business. After all customers focus more on quality and customer service more than anything else including price. In this paper, I will discuss Kudler’s quality strategies and strategic plan as well as identify and examine the process of improvement. Furthermore I will also talk about Kudler’s tools and techniques along with the significance of competitive intelligence as it relates to their organization. The History of the Company Kudler Fine Foods is an upscale specialty food store founded by Kathy Kudler in June 1998. The business offers their customers a wide selection of both imported and domestic products from bakery, meat and seafood, to produce, cheese and dairy products, not to mention their extensive assortment of wines. Presently, Kudler Fine Foods has store locations in La Jolla, Del Mar, and Encinitas, California. “Kudler’s mission is to provide their customers with the finest selected foodstuff, wines, and related needs in an unparalleled consumer environment” (Apollo Group 2008). A few years after opening, Kudler Fine Foods quickly began to experience substantial growth. ......

Words: 1053 - Pages: 5

Premium Essay

Total Quality

...Total Quality Jennifer Schilling-Shaw University of Phoenix Student MGT/449 February 11, 2012 Jennifer Schilling-Shaw University of Phoenix Student MGT/449 February 11, 2012 Elements and Future Elements and Future Quality? Quality involves meeting or exceeding the customer’s desires or expectations and can form from products, services, people, processes, and surroundings (Goetsch & Davis, 2010). Most will judge the quality of services, people who provide the services, response time, price, environment, and overall satisfaction. Many different individuals have brought useful information to form total quality including Deming, Juran, and Crosby. Today all elements from total quality management are useful to help the organization meet the customer expectations and employee satisfaction. Total quality is about continuous improvement of the quality of services, products, processes, people and the environment (Goetsch & Davis, 2010). Total quality has 11 critical elements that helps grasp total quality within the whole organization. First it is important for an organization to have a strategic base that includes a vision, mission, broad objectives, and actions that will accomplish the broad objectives. Customer focus also is important which looks to satisfy both the internal customers work together within the organization surrounding the quality of product or services and external customers value the level of quality of the delivered products or...

Words: 906 - Pages: 4

Free Essay

Total Quality Pioneers

...A Detailed Look at Quality and Its Impact on Today’s Environment MGT/449 June 11, 2012 Nikki Henderson Instructor: Ian Finley What is quality? “Quality itself has been defined as fundamentally relational:  ‘Quality is the ongoing process of building and sustaining relationships by assessing, anticipating, and fulfilling stated and implied needs,’ Quality Digest, 2001).” Even those quality definitions which are not expressly relational have an implicit relational character.  Why do we try to do the right thing right, on time, every time?  To build and sustain relationships.  Why do we seek zero defects and conformance to requirements? To build and sustain relationships.  Why do we seek to structure features or characteristics of a product or service that bear on their ability to satisfy stated and implied needs? To build and sustain relationships.  The focus of continuous improvement is, likewise, the building and sustaining of relationships.  It would be difficult to find a realistic definition of quality that did not have, implicit within the definition, a fundamental express or implied focus of building and sustaining relationships (Quality Digest, 2001.) Elements of Quality There are three key elements of quality: customer, process, and employee (Key Elements......

Words: 799 - Pages: 4

Premium Essay

Econ 545 Week 2 Project Part 1

...In the file MGT 449 Week 5 Team Assignment Quality Improvement Implementation Paper Quality Management and Productivity you will find overview of the following parts: 1. Introduction 2. Identify a quality management system for process or organizational improvement 3. Summarize the requirements of the chosen system 4. Explain how your quality management system will benefit the organization 5. Define the variation you have identified in the as-is flow chart 6. Detail the implementation plan for your chosen quality improvement process 7. Examples of the quality tools plan to use for identifying and reducing process variability. 4. Conclusion 5. References Business - Management ·  Write a 1,400- to 2,100-word proposal recommending a process improvement to the management team of Hartman Industries, LLC. Work together to complete the following in your proposal: 1.  Identify the Hartman process or procedure for quality improvement.  2.  Detail the steps of the chosen process and discuss how the quality system is applied to it.  (As-Is) This can be done in a flow chart or written step by step.  3.  Explain how your recommended quality management system will benefit the process of the organization. (Should-Be) 4.  Define the variation you have identified from as-is to should-be. In other words, what part of the process are you fixing? 5.  Detail the implementation plan for your......

Words: 351 - Pages: 2

Premium Essay

Total Quality Pioneers Paper

...Total Quality Pioneers Paper LaShawn Smith Quality Management and Productivity MGT/449 March 14, 2012 Professor Gilbert Tillman Total Quality Pioneers Paper This paper will discuss quality, elements and the pioneer William Edwards Deming. Also this paper will discuss how quality pioneers use total quality elements and became successful. An explanation on why elements of quality are used in today’s environment, and finally a conclusion and what is foreseen about the future of quality. Quality is the described as the state that is in connection with the products, services, people, processes, and environments that’s meet or exceeds the expectations of the customer and helps produce superior value (UOPX ebook Ch.1 p.5). Elements in relation to quality are what assist in the structure of quality, what helps the supreme value to be sufficient with quality. Many people contributed to the various concept of total quality, however there were three main contributors, Joseph M. Juran, Philip B. Crosby, and William Edwards Deming. W. Edwards Deming is the best known out of the three. Mr. Demings work has become he most influential proponent of quality management. (UOPX ebook Ch.1 p.13). Deming is also known for the Deming Cycle, the 14 points for management, and his put together the production of the product and the consumer needs, but focus on the resources of all the departments, which......

Words: 427 - Pages: 2

Premium Essay

Total Quality Pioneers Paper

...Total Quality Pioneers Paper By: Alton Lee May 17, 2011 MGT/449 Thomas Ach In this paper I will attempt to define quality, explain why the elements are useful in today’s society, explain what I think the future of quality is and show how the use of the elements made a quality pioneer successful. Quality is a factor that consumers eagerly refer to when describing a favorable or unfavorable good, service, or experience. As a consumer, it is hard to give a definition of what quality is, because quality differs depending on the individual. Quality can be summed up as when the consumer’s needs are met or surpassed when overall experiences. Quality is a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value. (Goetsch & Davis, 2010). Kaoru Ishikawa knew that the way people was thinking about work and wanted to that. He pushed for manager to refuse to accept being satisfied with just improving the quality of a product, but be adamant on taking that quality improvement one step further with continuous customer services. Ishikawa believed that a company’s overall quality control should have continued customer service. This means that when a customer purchase a product their service will extend beyond the store and they will still receive the good quality customer service even after receiving the product. Mr Kaoru Ishikawa believes that good......

Words: 400 - Pages: 2