Premium Essay

Mgt301

In:

Submitted By yaojiyun
Words 5625
Pages 23
CHAPTER 1: OPERATIONS AND PRODUCTIVITY

TRUE/FALSE
1. Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements.
True (Global company profile, easy)
2. The production process at Hard Rock Café is limited to meal preparation and serving customers.
False (Global company profile, easy)
3. All organizations, including service firms such as banks and hospitals, have a production function.
True (What is operations management? moderate)
4. Operations management is the set of activities that create value in the form of goods and services by transforming inputs into outputs.
True (What is operations management? easy)
5. An example of a "hidden" production function is money transfers at banks.
True (What is operations management? moderate)
6. One reason to study operations management is to learn how people organize themselves for productive enterprise.
True (Why study OM, easy)
7. The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function.
True (What operations managers do, easy)
8. "How much inventory of this item should we have?" is within the critical decision area of managing quality.
False (What operations managers do, easy)
9. In order to have a career in operations management, one must have a degree in statistics or quantitative methods.
False (What operations managers do, easy)
10. Henry Ford is known as the Father of Scientific Management.
False (The heritage of operations management, easy)
11. Shewhart’s contributions to operations management came during the Scientific Management Era.
False (The heritage of operations management, easy)
12. Students wanting to pursue a career in operations management will find multidisciplinary knowledge beneficial.
True

Similar Documents

Premium Essay

Mgt301 Assignment 4

...MGT301 Assignment 4 Click Link Below To Buy: http://hwcampus.com/shop/mgt301-assignment-4/ Question 1 Your company makes snow blowers and this winter they have been selling very well. You are evaluating a quote from a supplier for engines that power your snow blowers. The quote is as follows: Price Terms Distance Order quantity Weight Tooling Quality Failures Supplier 1 $90 2% 10 Net 45 200 1500 20 lbs $25000 3% Assume the following: Annual volume for engines is expected to be 90,000 units Inventory holding rate is 25% Cost to place an order is $100 Working capital costs are 12% Your freight rate is $1.75 per ton mile for a full truckload (40,000 lbs) and $2.00 for a less-thantruckload shipment There are 365 days in a year. Late-delivery costs should be ignored. What is the total cost of ownership for supplier 1? (Show your work.) 1 MGT301, Spring 2016 Assignment 4 – 25 Points Name_________________________ Question 2 A company using a weighted-criteria evaluation system has established these 3 categories for supplier evaluation and the appropriate weight are in parentheses: Quality(0.50), Technology(0.20), Cost(0.30). The scores for each category for Company A are: Quality(90), Technology(75), Cost(60) The scores for each category for Company B are: Quality(80), Technology(95), Cost(90) The scores for each category for Company C are: Quality(90), Technology(80), Cost(95) Calculate the weight score for each supplier...

Words: 273 - Pages: 2

Premium Essay

Tui Mgt301 Module 1 Slp

...Introduction The Four Functions of Management Every company is made up of a team of workers whose ultimate goal is to provide a product or skill that brings in revenue. A business cannot run unless the team runs properly and smoothly to get the job done. There are stages of managers and associates who operate within a company. But, none of these companies will be successful unless they follow the guidelines of management, which consist of four functions. The four functions of management are planning, organizing, leading, and controlling and Wal-Mart utilizes each one in order to be successful and is one of the top retail stores world-wide. The Four Functions of Management Planning is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals. Planning activities include analyzing current situations, anticipating the future, determining objectives, deciding in what types of activities the company will engage, choosing corporate and business strategies, and determining the resources needed to achieve the organization’s goals. Plans set the stage for action and for major achievements. (Bateman & Snell, 2009, Chapter 1, Managing). Planning is an important part of the daily routine of Wal-Mart managers and associates. The store manager usually does a walk through of the entire store with the assistant managers on duty to take notes and give feedback on what goals need to be done that day and in...

Words: 998 - Pages: 4

Premium Essay

No Title

...Principles of Marketing – MGT301 VU MGT - 301 Lesson – 1 PRINCIPLES OF MARKETING Overview of Course: This subject/course is designed to teach the basic principles of Marketing to diverse audience/students, including those who are studying this as a supporting subject for their bachelor degree program. This course is designed to provide you the foundations of Marketing whether you intend to work in field of the marketing or not. Marketing is part of all of our lives and touches us in some way every day. To be successful each company that deals with customers on a daily basis must not only be customer-driven, but customer-obsessed. The best way to achieve this objective is to develop a sound marketing function within the organization. To be understandable and lively means that we need to communicate you. We start every chapter with learning objectives. The most important thing you will get out of this course is the basic skills required to succeed in today’s competitive environment. Marketing is defined as a social and managerial process by which, individuals and groups obtain what they need and want through creating and exchanging products and value with others. Marketing is a key factor to business success. The marketing function not only deals with the production and distribution of products and services, but it also is concerned with the ethical and social responsibility functions found in the domestic and global environment. Introduction of Marketing What image comes...

Words: 111983 - Pages: 448

Premium Essay

Organization Behavior

...Ob Case Study Christiane Khoury Nov 26, 2012 MGT301 Personality and Perception Case Study 1. People are born different, with distinctive personalities and attitudes. Some are optimistic or pessimistic, active or passive, calm or agitated and so on. Such diversity in personalities, in addition to the culture that individuals are attached and raised by, affects their attitudes and thus their perception. Therefore, personality plays a role in defining people’s reactions and behaviors to events around them. In the case, “Differing Perceptions at Clarkston Industries”, the manager Susan contemplates the problem of Jack, a new employee she hired. Jack was hired directly after he left prison, given a chance by Susan who in turn passed through a similar situation in the past. Later then, Jack was accused and suspected of stealing money by his fellow coworkers who perceived such an incident on previous records that is he staying in prison. On the other hand, Susan had ambivalent thoughts and was disturbed. She perceived the problem considering Jack and avoiding muddling up with perception shortcuts such as stereotyping and Halo effect along with reflecting on the reaction of other employees to her decision. 2. In my opinion, Susan should not fire Jack for two reasons. The first reason is that Jack, as mentioned in the case, is a hard working and capable worker who appreciated...

Words: 306 - Pages: 2

Premium Essay

Ob Case Study

...Christiane Khoury Nov 26, 2012 MGT301 Personality and Perception Case Study 1. People are born different, with distinctive personalities and attitudes. Some are optimistic or pessimistic, active or passive, calm or agitated and so on. Such diversity in personalities, in addition to the culture that individuals are attached and raised by, affects their attitudes and thus their perception. Therefore, personality plays a role in defining people’s reactions and behaviors to events around them. In the case, “Differing Perceptions at Clarkston Industries”, the manager Susan contemplates the problem of Jack, a new employee she hired. Jack was hired directly after he left prison, given a chance by Susan who in turn passed through a similar situation in the past. Later then, Jack was accused and suspected of stealing money by his fellow coworkers who perceived such an incident on previous records that is he staying in prison. On the other hand, Susan had ambivalent thoughts and was disturbed. She perceived the problem considering Jack and avoiding muddling up with perception shortcuts such as stereotyping and Halo effect along with reflecting on the reaction of other employees to her decision. 2. In my opinion, Susan should not fire Jack for two reasons. The first reason is that Jack, as mentioned in the case, is a hard working and capable worker who appreciated the chance he was...

Words: 324 - Pages: 2

Premium Essay

Anatomy of the Ear

...Shantee Hill MGT301 Mod1 case The Microsoft corporation is one of the most prevalent and powerful companies in the private computer business. Established in 1975 by Paul Allen and Bill Gates, Microsoft has the strongest presence in just about all areas of computer software, from applications to programming tools. Bill Gates wanted to create a healthy, productive work environment that maintained its employee’s values and commitment of excellence. In building a corporation based on the principles of diversity and respect of one another’s individuality, Bill wanted to bring in the right people to manage his corporation that had the same common goals to achieve the main goal of having a thriving corporation. Planning is important at all levels of management within Microsoft. However, its distinctiveness differs by level of management. Within Microsoft the key terms of planning management functions are vision, mission, objectives and goals. Planning requires a organized approach and an establishment of objectives. It starts with setting goals and objectives that can be achieved. Those objectives provide a underlying principle for a variety of tasks as well as designate course of efforts. Additionally those objectives also focus the attention of the managers on the final results wanted to be achieved. Objectives are the core to the planning process. Consequently, objectives should be stated in a obvious, accurate and unequivocal manner. Otherwise the tasks to be carried out are...

Words: 633 - Pages: 3

Premium Essay

Principles of Management

...MGT301: Principles of Management 2012 The organization which I worked for and am going to focus on is the United States Army Reserve Component Transition Branch. This organization assists Active Duty Soldiers in weighing their options after their initial commitment. “Explore your options and incentives available in the Army National Guard or U. S. Army Reserve.” (USAR 2012) I will discuss how they use strategy to “sell” the United States Army Reserve (USAR). “Managers exist in every business. In fact, managers do the same types of tasks in all businesses. Whether a person manages a hair salon or a factory, the manager’s job consists of similar tasks. Planning, organizing, leading and controlling all serve an important part in achieving management’s vision. Each component is important and one cannot function well without the others.” (USA, 2012) Planning: “Planning enables managers to align resources (labor, input, technology) with company goals and objectives (output, profit). “ (Principles of Management 2012) The first component of managing is planning. A manager must determine what the organizations goals are and how to achieve those goals. Much of this information will come directly from the vision and mission statement for the company. Setting objectives for the goal and following up on the execution of the plan are two critical components of the planning function.” (Reserve, 2012) In the Reserve Component Transition Branch, planning is the essential part of the...

Words: 1146 - Pages: 5

Premium Essay

Traits of a Godd and Effective Manager

...When we hear the word manager a person would automatically say “my boss” but the role of manager is much more than being a person in charge. Managers have been around since the Industrialization Revolution because of the employees that were needed in the factories. One of the first well known managers was in 1842; his name was “Daniel C. McCallum, Superintendent of the Erie line for the New York and Erie Railroad Company” (Makkamson, 2000, para. 7). The way Mr. McCallum managed is completely different than a typical manager nowadays. Since the revolution period the responsibilities of a manager increased instead of overseeing twenty workers in a factory and disciplining them anyway they saw fit. The business concept has changed since then and managers have to follow a plan in order to manage their team effectively and still continue to grow the company. The traits of leadership skills, integrity and honesty, knowledge and expertise help a person fill the functions of planning, organization, leading, and control; all of which help make one more effective in their manager roles as a motivator, guide, teacher and leader. A typical manager is one that will oversee the day to day functions of their teams and help the organization achieve its overall goal. Some managers may seem to just sit in the office and work on the computer or tell employees what to do but one must understand the work that they have to do to truly appreciate it. Managers are responsible for the organization,...

Words: 2558 - Pages: 11