Premium Essay

Microsoft Support Network

In: Business and Management

Submitted By hbosamia
Words 914
Pages 4
Microsoft Corporation: The Design of Microsoft Support Network
1. What factors suggest that Microsoft’s PSS Division needs a more comprehensive and flexible approach for its service offerings?

 Margins had shrunk and customer service costs had risen with support costs being 10% of dollar sales.

 Customers that used several Microsoft products were getting confused with the existing setup and also getting frustrated with Microsoft's technical support services in the way it was being handled currently. Microsoft's support services were not as good as those offered by some competitors.

 Microsoft had 150 products, which led to a chaos in service and support.

 Some products had no support services, some offered unlimited free service that was accessible by phone through a toll free number, and others provided extensive telephone service for a fee.

 With customers with several products the service offerings were confusing because it was difficult to know which service came with which product.

 The growing dissatisfaction of corporate accounts and developers with the availability and quality of “high end” support. Expert users felt that they were paying for support services they were not of a need on basic applications. At the same time, they could not get support services on some of Microsoft's new introduction related to the line of highly technical advanced systems, even though they were willing to pay more for highly responsive assistance on mission critical problems.

 Microsoft managers expected that demands for high-end service on its own network would become even more acute in the next few years with the introduction of a new generation of technically complex products

 Changing perception of customers on quality of Microsoft products and the nature of technical support service requested was also changing

 There was a need of...

Similar Documents

Premium Essay

Ntwork 202

...Lab Grading Rubric Category | Points | Description | | | | Section 1Using Windows Applications as Network Tools - 20 Points * Task 1, Step 3 * Related explanation or response * Task 1, Step 7 * Related explanation or response * Task 1, Step 19 * Related explanation or response * Task 1, Step 22 * Related explanation or response * Summary Paragraph | 1.251.251.251.251.251.251.251.2510 | Required ScreenshotAnswer the question or provide the required observation when requested.In your own words, summarize what you have learned concerning network commands available within the Windows operating system. | Section 2Troubleshooting TCP/IP Problems Lab - 15 Points * Task 1, Step 1 * Related explanation or response * Task 2, Step 2 * Related explanation or response * Task 2, Step 3 * Related explanation or response * Task 3, Step 1 * Related explanation or response * Summary Paragraph | 1.251.251.251.251.251.251.251.2510 | Required ScreenshotAnswer the question or provide the required observation when requested.In your own words, summarize what you have learned about the Network Monitor. | Total | 40 | | ------------------------------------------------- Name: Date: Professor: ------------------------------------------------- Using Windows Applications as Network Tools Lab (20 points) Write a paragraph (minimum five college-level sentences) below that summarizes......

Words: 684 - Pages: 3

Free Essay

Networking Week 1 Lab Report

...Description | Section 1ElementK Tutorial, How to use vLabs Lab - 10 Points | 10 | After reading the reading the ElementK iLab Tutorial, answer the related questions. | Section 2Using Windows Applications as Network Tools - 15 Points * Task 1, Step 3 * Related explanation or response * Task 1, Step 7 * Related explanation or response * Task 1, Step 19 * Related explanation or response * Task 1, Step 22 * Related explanation or response * Summary Paragraph | .625.625.625.625.625.625.625.62510 | Required ScreenshotAnswer the question or provide the required observation when requested.In your own words, summarize what you have learned concerning network commands available within the Windows operating system. | Section 3Troubleshooting TCP/IP Problems Lab - 15 Points * Task 1, Step 1 * Related explanation or response * Task 2, Step 2 * Related explanation or response * Task 2, Step 3 * Related explanation or response * Task 3, Step 1 * Related explanation or response * Summary Paragraph | .625.625.625.625.625.625.625.62510 | Required ScreenshotAnswer the question or provide the required observation when requested.In your own words, summarize what you have learned about the Network Monitor. | Total | 40 | | ------------------------------------------------- Name: Date: Professor: ------------------------------------------------- ElementK Tutorial, How to use......

Words: 1280 - Pages: 6

Free Essay

Spm - Software Project Managment

...Microsoft Support Services ========================== If you have a question about Microsoft Macro Assembler (MASM), first look in the printed documentation, the online text files, or consult Help. If you cannot find the answer, contact the Microsoft Support Network. Outside the United States, contact Microsoft Product Support Services at the Microsoft subsidiary office that serves your area. For information about Microsoft subsidiary offices, see "Product Support Worldwide" later in this section. The Microsoft Support Network ============================= The Microsoft Support Network offers you a wide range of choices and access to high-quality, responsive technical support. Microsoft recognizes that support needs vary from user to user; the Microsoft Support Network allows you to choose the type of support that best meets your needs, with options ranging from electronic bulletin boards to annual support programs. If you have a question about MASM, first look in the product documentation or consult online Help. You can also find late-breaking updates and technical information in the README.TXT file and other text files that came with your MASM disks. Services vary outside the United States and Canada. In other locations, contact a local Microsoft subsidiary for information. The Microsoft ...

Words: 836 - Pages: 4

Free Essay

Intro to Networking: Case Study Part 4

...4 Dear Mr. Sheehan, I have compiled information regarding converting our peer-to-peer network to a client server network. I have also included information on both Linux and Microsoft versions of servers. My recommendations are included at the conclusion of this report. There are many reasons as to why we should upgrade our current infrastructure to a client server network. The company has grown to a point where we have physically out grown our current peer-to-peer network. Currently, our corporate office does not have immediate and live access to the Chicago and New York offices. This poses a lack of effectiveness and efficiency that a server network will solve. First let’s dive into what a client server is. A client server is a type of computing in which one powerful workstation (the server) serves the requests of other computers (the subordinates or client machines). A server is the powerful computer on the network and provides services to the other systems. Servers usually have a database integrated in them, large amounts of memory, advanced configuration, make the management of a network centralized and easy to work with and processes the requests of the client machines. Certainly, there are a multitude of options however; I will focus on the main differences between Linux and Microsoft.   Microsoft continues to dominate the software as well as the server market. Microsoft holds an approximate 49% stake in this market. They are one of the leaders and......

Words: 742 - Pages: 3

Free Essay

Managemnet

...Preparing for Innovation: Understanding How IT Organizational Change Can Help Drive Success with Unified Communications Table of Contents Introduction ................................................................................................................................................................................................................................................. 1 Unification and Change ............................................................................................................................................................................................................................ 2 Microsoft and Unified Communications.............................................................................................................................................................................................. 2 Unified Communications Purchase Drivers and Process................................................................................................................................................................. 3 IT Organization Purchase Drivers ...................................................................................................................................................................................................... 3 Business Organization Purchase Drivers................................................................................................................................................

Words: 6159 - Pages: 25

Premium Essay

Network Systems

...groups, security, applications, and other networking functions.[2] The network operating system is designed to allow shared file and printer access among multiple computers in a network, typically a local area network (LAN), a private network or to other networks. The most popular network operating systems are Microsoft Windows Server 2003, Microsoft Windows Server 2008, UNIX, Linux, Mac OS X, and Novell NetWare. Multiuser File Sharing A network operating system manages concurrent requests from clients and provides the security necessary in a multiuser environment. A file sharing component is installed in each client machine that interacts with the server to share files and applications as well as devices on the network such as printers, faxes and modems. Peer-to-Peer In a Peer-to-peer network operating system users are allowed to share resources and files located on their computers and access shared resources from others. A peer-to-peer network sets all connected computers equal; they all share the same abilities to utilize resources available on the network. Client/Server Client/server network operating systems allow the network to centralize functions and applications in one or more dedicated file servers. The server is the center of the system, allowing access to resources and instituting security. The network operating system provides the mechanism to integrate all the components on a network to allow multiple users to simultaneously share the same resources......

Words: 1924 - Pages: 8

Premium Essay

Testing

...Systems Security Management Professional CIW - Certified Internet Webmaster CNA - Certified Novell 5 Administrator CNE - Certified Netware Engineer CNSS 4013 Recognition CPE - Certified PGP Engineer - PGP Corporation CSA - Certified Security Analyst CSE - Certified Steganography Examiner CSFA - CyberSecurity Forensic Analyst CSICI - CyberSecurity Institute Certified Instructor CSIH - Certified Computer Security Incident Handler CSTA - Certified Security Testing Associate CSTP - Certified Security Testing Professional CTMA - Certified Telecom Management Administrator CTME - Certified Telecom Management Executive CTMS - Certified Telecom Management Specialist CTP - Convergence Technologies Professional CWNA - Certified Wireless Network Administrator CWNE - Certified Wireless Networking Expert CWSP - Certified Wireless Security Professional Cisco Advanced Wireless LAN Design...

Words: 1957 - Pages: 8

Premium Essay

Microsoft Windows 7 Configurations Test 70-680

...106 Q & A with Explanation “Best Material, Great Results”. www.certkingdom.com 1 70-680 QUESTION 1 You work as a desktop support technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com and includes a Direct Access infrastructure. ABC.com has purchased a new laptop named ABC-WS680. You join ABC-WS680 to a domain after performing a clean installation Windows 7. How can you make sure the connectivity to the domain from ABC-WS680 using Direct Access connections? A. By installing a computer certificate on ABC-WS680. B. By disabling User Account Control (UAC) on ABC-WS680. C. By modifying the network connection properties on ABC-WS680. D. By adding the computer account for ABC-WS680 to the RAS and IAS Servers group in the domain. Answer: A Explanation: QUESTION 2 You work as a desktop support technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. The network contains a data file server named ABCSR03 which contains ABC_Data shared folder and running Windows Server 2008 operation system.. You have been assigned a client computer named ABC-WS680 running Windows 7 operating system. You need to ensure the availability of the files in ABC_Data share and maintain encryption even when ABC-SR03 has been disconnected from the network. How you can accomplish this task? (Each correct answer presents part on the solution. Choose TWO.) A. By copying the files from......

Words: 15733 - Pages: 63

Premium Essay

Riordan Sr-Rm-006

...technology data resources. The primary systems this overview concentrates on are Windows Vista, Windows XP Professional, Windows Server 2003, and Windows Server 2008. Within each of these systems are sub-systems that will be addressed as needed. Features and Benefits of Windows XP Professional Windows XP Professional includes Active Directory integration along with the Microsoft Management Console (MMC) that is a server and domain management tools. “You manage Windows 2000 and Windows 2003 domains using tools loaded into a Microsoft Management Console (MMC) window. You can access these tools over the network directly or over the Internet via Internet Information Server.” ("Windows XP and desktop management," 2011).  Windows XP Professional is an excellent choice to serve as a client-based network administration workstation. Windows XP Professional contains two remote connectivity tools. First XP Professional contains the Remote Assistant and second it contains the Remote Desktop. Remote Assistant allows a help desk operator to view and take control of the desktop of another system over the network. If the user needs more than just oversight, the remote help desk operator can take control of the user's desktop and perform operations and activities. Remote Desktop allows the user to log into another computer and operate that computer...

Words: 3579 - Pages: 15

Free Essay

Linux and Windows Server Critique

...Linux and Windows Server Critique Team C POS 420 June 25, 2012 Yevgeniy Tovshteyn Linux vs. Windows Both Linux and Windows are operating systems with advantages and differences in functionality and user friendliness. With networking becoming an important part of company operation in this day and age. Kudler will come to depend on networking for availability to the marketplace via the Internet, while requiring their internal systems for email, Voice over Internet Protocol (VoIP) phone systems, and using business data. Linux and Windows are the only 2 operating systems that have grown to the top level in the field of networking. Learning Team C examines these types of strengths and weaknesses regarding security, administration, performance, and programming. Kudler Fine Foods Current Systems: 3 locations: La Jolla, Del Mar, and Encinitas La Jolla Novell 4.11 Server for POS 4 POS Workstations with Pentium II, Windows 9X 1 Standalone UPS (Uninterruptable Power Supply) 1 Server with Inventory Spreadsheet with Pentium II, 64mg Ram, Windows 9X, external CD burner and bubble jet printer. 1 Server with NT Server 1 56K modem Del Mar Novell 4.11 Server for POS 4 POS Workstations with Pentium II, Windows 9X 1 Standalone UPS (Uninterruptable Power Supply) 1 Server with Inventory Spreadsheet with Pentium II, 64mg Ram, Windows 9X, external CD burner and bubble jet printer. 1 Server with NT Server 1 56K modem Encinitas Novell 4.11 Server for POS 4 POS...

Words: 1833 - Pages: 8

Premium Essay

Resume

...EXECUTIVE PROFILE Network System Analyst Network System Analyst position for mid-to-large sized company where my technical skills and proven management expertise will further enhance the firm’s reputation for excellence. Security Clearance SSSBI Clearance: Secret Highlighted Accomplishments ➢ Over 20 years experience in the Telecommunications & Information Systems management arena. ➢ Served as Information Systems Security Manager (ISSM/ISSO) and Physical Security Officer. ➢ Diversified technical knowledge in Data Processing Center operations, Information’s Security, COMSEC Security, administration and maintenance of Microsoft & Ubuntu 9.10 Linux client server computer networking. ➢ Retired from the U.S. Navy - Senior Chief Petty Officer Information Systems Technician. ➢ MICROSOFT CERTIFIED SYSTEMS ENGINEER (MCSE) . SPECIALTY COURSES/ TRAINING/ EDUCATION ➢ San Diego State University - Telecommunication Certification program. ➢ Navy's Telecommunication School. (Radioman “A” School} ➢ Communication Security Material System (CMS) School- INFOSEC/ISSM training courses. ➢ Microsoft Networking Engineer Courses, Middlesex County College ➢ ViaSat Linkway and LinkStar – Comprehensive Network Operations Training. ➢ Project Management Training courses. PROFESSIONAL EXPERIENCES Organization: DRS Technical Services, INC, Ft Monmouth, NJ (Deployed Kandahar, Afghanistan/ Baghdad/Tikrit, Iraq) Dates: 05/2005– 06/2009 Position: Network......

Words: 766 - Pages: 4

Free Essay

Ipd Capstone

...com/ipd Copyright © 2011 Microsoft Corporation. All rights reserved. Complying with the applicable copyright laws is your responsibility.  By using or providing feedback on this documentation, you agree to the license agreement below. If you are using this documentation solely for non-commercial purposes internally within YOUR company or organization, then this documentation is licensed to you under the Creative Commons Attribution-NonCommercial License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc/2.5/ or send a letter to Creative Commons, 543 Howard Street, 5th Floor, San Francisco, California, 94105, USA. This documentation is provided to you for informational purposes only, and is provided to you entirely "AS IS".  Your use of the documentation cannot be understood as substituting for customized service and information that might be developed by Microsoft Corporation for a particular user based upon that user’s particular environment. To the extent permitted by law, MICROSOFT MAKES NO WARRANTY OF ANY KIND, DISCLAIMS ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES, AND ASSUMES NO LIABILITY TO YOU FOR ANY DAMAGES OF ANY TYPE IN CONNECTION WITH THESE MATERIALS OR ANY INTELLECTUAL PROPERTY IN THEM.    Microsoft may have patents, patent applications, trademarks, or other intellectual property rights covering subject matter within this documentation.  Except as provided in a separate agreement from Microsoft, your use of this......

Words: 15668 - Pages: 63

Free Essay

Ththt

...Microsoft Signature ® Start here for a refreshing PC experience. Contents Section 1: Setting up your new PC........................4-15 Section 2: Setting up your Windows Live ID.........16-23 Section 3: A quick overview of your new PC........24-28 Section 4: Information and support....................29-31 3 Setting up your new PC Use this guide to get up and running in nine simple steps. 4 Microsoft Engineers have spent time carefully tuning your Microsoft Signature PC to help achieve maximum performance, as well as, including software that makes it really fly. For you, that translates to a uniquely enjoyable experience. Your new computer is modified for even more reliability and streamlined to be as fast as it can be. And with Windows LiveTM Essentials, Internet Explorer® 9, Zune® music software, Microsoft® Security Essentials, and more, it’s loaded with features that are in perfect step with your lifestyle. With Microsoft Signature your computer’s contents and settings may differ somewhat from those of the manufacturer. Therefore, you should use this guide to set up your new PC. You’ll be off and running in just a few minutes. To get started, follow the simple steps beginning on the next page. 5 Step 1: Assign a name First things first. Power on your new computer, and you’ll be prompted to create a user name and computer name. 6 Step 2: Create a password It’s a good idea to create a password for your account. You can enter one......

Words: 1339 - Pages: 6

Premium Essay

Final -Training Tip Guide for Operating Systems

...variations one being better than the next over time. I will start with Windows 2000, it is an upgrade of Windows NT, which came in a couple of versions, and some were designed for the use with desktops while others were designed for high-end servers. Windows 2000 Server, Advanced Server, and Datacenter Server are network server operating systems. Windows 2000 offered several improvements over Windows NT, including a more stable environment, support for Plug and Play, Device Manager, Recovery Console, Active Directory, better network support, and features specifically targeting Notebook computers. Windows 2000 has a lower system requirements and it has also has an easier interface, whereas Windows XP has all of the features like Windows Movie Maker, inbuilt CD writer support, Internet firewall, as well as Remote Desktop Connection. Windows 2000 is a lot better version of Windows NT and it’s also available in several different versions. Windows 2000 was released to manufacturing on December 15, 1999 and launched to retail on February 17, 2000. Four editions of Windows 2000 were released: Professional, Server, Advanced Server, and Datacenter Server. Additionally, Microsoft sold Windows 2000 Advanced Server Limited Edition and Windows 2000 Datacenter Server Limited Edition, which ran on 64-bit Intel Itanium microprocessors and they were released in 2001. While each edition of Windows 2000 was targeted at a...

Words: 3189 - Pages: 13

Premium Essay

Operating System Analysis Paper

...Operating System Analysis Paper Team A: , POS/355 August 25, 2012 Demetrius Fluker University of Phoenix Operating System Analysis Paper When ruminating over which operating system for a home, business, or office computer or network of computers, it is vital to evaluate all areas of the different operating systems options. The key system options to compare and contrast when evaluating Microsoft Windows XP, Microsoft Windows Server 2003, and Linux operating systems are to consider the system requirements, the different editions available, security features, system features, updates and support, user interface, and cost effectiveness. Moreover, the best fit operating system can be determined depended on the individual’s or organization’s needs. Operating System Requirements Windows XP The system requirements for Windows XP Home Edition and Professional Edition are the same. These requirements are a PC with a 233 megahertz or higher (a 300 megahertz + processor speed is recommended), 64 megabytes (MB) of RAM or higher (128 MB is recommended), 1.5 gigabytes (GB) of available hard drive space, a video adapter and monitor that is Super VGA (800x600) or higher-resolution, CD/DVD-ROM drive, keyboard, and mouse/pointing device. The Windows XP Starter Edition has different system requirements. These are 233MHz processor or better, 256 MB of RAM, Super VGA (800x600) video adapter and monitor, CD/DVD-ROM drive, keyboard, mouse/pointing device, DirectX 9 graphics with 32 MB...

Words: 4101 - Pages: 17