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Milestone 1

In: Business and Management

Submitted By leroy66621
Words 367
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Communication is the key to constructing a successful work shop. First I would outline the goals that I’m trying to achieve in my workshop. In this particular situation I will focus on the importance of customer service, customer satisfaction, and the effect it has on the business. “First impressions is critical for fueling customer loyalty”.
I would than recruit participants to demonstrate our expectations of a waiter/waitress by role playing guess and waiter/waitress in different scenarios from the customer perspective and waiter/waitress. The purpose of this role playing will demonstrate how one should interact with their customers while maintaining employment at this restaurant. Maintaining employment and customer satisfaction is the key word in our role playing.
I will also emphasize as a business we seek to make a profit by providing customers with goods and services and that the success of the business is in the quality of the goods and customer service we provide. Maintaining customer satisfaction is the key to our business and one cannot expect a descent tip without providing excellent customer service.
"Loyal customers are restaurants' largest untapped resource for spreading word of mouth.
Going forward in the workshop we will also role play positive and negative word of mouth, from customer to potential customer. “92 percent of people trust recommendations from friends and family above all other forms of advertising when making a purchase decision, according to a new study”
In this day and age most people spread communication through social media. “According to a survey, 77 percent of operators believe social media helps them acquire new customers.” If a customer has a good or bad experience at a place of business they will most likely vent about it on Facebook or twitter.
As a conclusion of my workshop we will review the importance of customer

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