RevLocal – Web Development and the New Client Onboarding Process
MIS535 Course Project
Archie Smith III

Table of Contents Abstract Brief Company background Discussion of business problem(s) High level solution Benefits of solving the problem Business/technical approach Business process changes Technology/business practices used to augment the solution Conclusions and overall recommendations High-level implementation plan Summary of project

Abstract
The web development agreement submission process should be efficient and take into account all parties involved in the process of completing an order. If the order cannot be received in a swift manner and across the proper channels then it can, and most likely will, delay the entire scope of the project. Increasing scope will ultimately result in decreased profits, lack of confidence from internal and external members and an increase in disorganization within the respective department. This paper addresses the current technologies and the deficiencies that can be improved upon by implementing a stricter and more efficient IT solution for order submission and processing.

Brief Company Background
RevLocal is a full service digital marketing agency that serves thousands of clients in the United States and Canada. The company helps small-to-medium sized business establish a strong internet presence within their respective markets through a multitude of strategies and services. RevLocal was founded in 1994 as ECR, a dial-up internet, IT support and web design service provider and is now one of the fastest growing local search marketing companies. RevLocal has been featured in Inc Magazine’s top 50 fastest growing companies and is now a Google Partner. (Built On A Firm Foundation, 2014)

Discussion of the Business Problem
RevLocal’s current system of