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Mis-Case Answer

In: Business and Management

Submitted By graciesong0809
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2013 级金融班


Management Information System
Assignment 1 (Case Study)

2013 Finance, School of Business

 Modernization of NTUC Income
1. What were the problems faced by Income in this case? How were the problems resolved by the new digital system?
(1) The old HP 3000 mainframe frequently broke down, and backup or reconciliation would be needed. However, If daily backup was not completed, the affected day’s data would be lost and cost months to do reconciliation.
(2) The 1980s COBOL programs broke multiple times, halted the systems and caused temporary interruptions, and it took IT team long time(from several weeks to months) to launch new products. (3) Transaction processing for policy underwriting was a batch process and information was not available to agents and advisors in real-time.
(4) Various departments did not have up-to-date information and had to pass physical documents among each other.
How were the problems resolved:
Income switched to the Java base eBao LifeSystem from eBao Technology. The new system seldom broke down, and it enabled the IT team to launch a new product only in a few days by using the table-driven rule-based product-definition module; plus, the real-time hot backup disaster-recovery


center helped the company get real-time backup so that they didn’t need to do reconciliation.

2. What types of information systems and business processes were used by
Income before migrating to the fully digital system?
(1)Manual, delayed, paper intensive.
Clients filled the forms by hand, and it took the staff two to three days to collect the data and put them to use—the whole process was delayed badly. All the file was in paper...

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