Mis Chapter 3

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1 a.) Inbound logistics- Flextime receives their so called raw materials or inventory which includes the health foods for the juice bar, getting the equipment to set up, and getting towels, soap, shampoo, and providing showers. Rank (5) Operations/ manufacturing- transform raw materials into the finished product. This includes stocking the juice bar reading it for customers and setting up the facilities and classrooms, and having an efficient locker room for customers to shower in. Rank (5)
Outbound logistics- deliver finished product to customer here the company is ready to be opened Rank (5)
Sales and marketing- creates customers to purchase products and providing information on why they should. With sales and marketing Flextime has to come up with a way to advertise what they are what they have to offer to clients and why that client should stay at Flextime Rank (3)
Customer service- provides customer support on using the product. Customer service enhances their service value and helps the customers use the equipment and teaches them how to work out basically. Rank (5) I ranked all but one a five because all of them are important in order for a business to be successful. The reason I ranked marketing lower is because you don’t always have to advertise in order to be successful. Word of mouth could be enough. If you provide good customer service then that will get you returning clients and hopefully they bring new clients along with them.
b.) procurement- involves finding vendors, contract arrangements, and negotiating prices- rank (5) technology- can help develop new methods and procedures along the way –rank (3) human resources- recruiting, compensation, evaluation, and training of employees- rank (4) firm infrastructure- management, finance, accounting, legal, and environmental affairs –rank (5) I ranked procurement and firm infrastructure a 5…...

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