Miscommunication Amongst Multicultural Workplace

In: Business and Management

Submitted By tcollins
Words 1093
Pages 5
Miscommunication Amongst A Multicultural Workplace
Tara Collins
DeVry University

Miscommunication Amongst A Multicultural Workplace

In this situation an employee who seemingly has all the qualifications for the job in which she applied, was not given the position. Instead it was given to a newer employee whom had equal educational back ground, less experience but was said to be an “up and comer”. Was this a fair decision based solely on merit and professionalism? Or is there a question of cultural intolerance in which an employee was overlooked for a management position because she didn’t fit into an imaginary mold that this company has in place?
There were two candidates for the position in question. The person that got the position was an Anglo male named Alex whom has a graduate’s degree and strong employee evaluations. The other candidate that was not selected was Maria, a women of Latino ancestry. Maria also has a graduate’s degree and brings with her more experience than Alex, however her employee reviews were not as good. Also, Maria has been counseled on her tardiness and absenteeism. These are all reasons why the company states they didn’t promote Maria.
Another important fact is that none of the supervisors or people in the upper management positions are women or people of color. This is something that Maria feels responsible for her poor evaluations. In a corporation one would think that there would be more of an equal representation of diversity across all levels. There’s a description for this type of situation it’s called the Glass Ceiling Syndrome. “Terminology describing a situation where there are high numbers and perhaps overrepresentation of heavily-accented American employees in lower rungs of the organizational ladder but disproportionately low and sometimes nonexistent in the highest ranks of the organization.” (Akomolafe, 2013,…...

Similar Documents

Miscommunication in the Workplace

...Miscommunication in the Workplace BCOM/275 Laci Morrison April 30, 2013 Charles Benjamin Many say that communication is key. Communication is a form or getting information from one source to another one and it all starts with a sender/receiver. Then there is a process of changing thoughts and feelings into symbols. This is called encoding. There then follows decoding which is the process of putting meaning to those symbols. With all communication there must be a message and that is the thought, idea, opinion, or feeling being communicated. “The channel is the medium through which the message travels from sender to receiver.” (Cheesebro, O’Connor, & Rios, 2010). Lastly there is feedback. This is the receiver’s response to the message. We all love to receive positive feedback but in essence, feedback is the primary means of growing individual understanding. There are four types of communication. There is non-verbal, verbal, written communication, and visualization communication. Non-verbal communication is communicating by body language, facial expressions, and other signs, not words. Verbal communication is communicating face to face with words or by other means such as cell phones, television, video chatting on the computer, and radio. Written communication is just how it sounds. Writing a letter, chatting on Facebook, Tweeting are all written communication. Lastly visual communication is anything you can see such as chatting on a webcam, Skype, or face to face. ...

Words: 410 - Pages: 2

Miscommunication at Wok

...Miscommunication at Work Yuriy Baron BCOM/275 10/27/13 Randi Plante Assignment 1.1 Communication Process Model Directions: Think of a misunderstanding you experienced when communicating with someone else at work. Then fill in the blanks of the chart below. |MISUNDERSTANDING #1 | |Who was the sender? |Quality control manager | | | | | | | |Who was the receiver? |Quality control inspector | | | | | | | |What was the message? |Manager asked to gather the information from pallets that were ready......

Words: 697 - Pages: 3

Ethics in Multicultural Counseling

...Ethical Issues in Multicultural Counseling Abstract In the past, counselors have lacked the knowledge and skills to interpret ethical guidelines in multicultural counseling. The ethical guidelines dictate how a counselor should have the necessary tools when conducting a counseling session. There is a shortfall of training and education when dealing with race, ethnicity, and cultural backgrounds in today’s society. Ethics is a hot topic for counselors, partially because there are so many different situations that can be affected by ethical behavior. These situations can range from betraying the clients trust to injustice. There tends to be a lot of ambiguity for how to handle a situation ethically since there are a lot of variables involved in ethical issues. This involves disagreements in having one response that would be the most ethical response to that situation. There are many areas of ethical issues: privacy and confidentiality, informed consent, time and role boundaries, unplanned endings, finances, competence, and therapist initiated termination. Code of Ethics The code of ethics in social work, psychology, and counseling will continue to go through changes over time. Mental health professionals are expected to practice with the standards, and ethical code established by their professions. According to Pack-Brown, Thomas, and Seymour (2008) the American Counseling Association has established ethical responsibility for counselors to have enhancing......

Words: 3168 - Pages: 13

Multicultural Issues in the Workplace

...companies to manage the diversity workforce to value best performance. As differences have often been associated with discrimination, bias, unfair treatment and conflicts, managing diversity in workforce is an important task for managers today. Managing diversity in the workplace refers to the ways of managers used in ensuring employees in the organizations who come from different group do not suffer discrimination. Management can mobilize the differences and similarities in each and every one of the employees for the benefits of both the individuals and organizations. Ensuring fairness and equality in a diverse workplace is more than just doing a good deed, it is imperative in today’s fast moving and sophisticated business world. Diversity is increasing everyday in every organization: in America 1 in 4 Americans belongs to a minority or is foreign-born. Women, who currently make up less than half the work force, are expected to fill 65 percent of the jobs created during this decade. “Whether you are a business owner, executive, salesperson or customer- service professional, your success will increasingly depend on your ability to function in a culturally diverse marketplace,” (Profiting in America’s Multicultural Marketplace’ Lexington Books). Why should companies concern themselves with diversity? Many managers answered this question with the statement that discrimination is wrong, both legally and morally. But today managers are voicing a second notion as well. A more......

Words: 2157 - Pages: 9


...05/11/2014 Johns Thomas Dear Serah and Luke, Since you guys recently got married, and because you guys are so near and dear to me, I would like to give you some advice for successful communication between the two of you. You guys know that I am working on my college degree. The current class I am in is an interpersonal communication class. I learned a lot from my researches and discussions during this class. So I thought that I will put this new knowledge to good use. Couples always have a tendency to have fights and arguments, and I believe that is part of a healthy relationship. Most arguments between couples occurs just because of miscommunication between them. Miscommunication can take place pretty much between anybody, between any relationship and any time. We all want to be clearly understood about our feelings at all times. Miscommunication happens usually when someone is giving friendly advice. This advice can be taken as criticism by the other person. Most of the times you might not trying to criticize the other person, but the way we confirm the information can be perceived in a different way depending on the situation. You should always learn to weigh the words that come out of you. Words can create attitude, behavior and perception issues between the two of you. At the same time, silence is also not a good thing to a level. ‘Couple’s interactions and dialogues make up the most important pillars of a functional relationship.’ (Määttä, K., 2013). There will be......

Words: 2185 - Pages: 9

Effective Management of Multicultural Team

...1. INTRODUCTION Multicultural teams have become very common in recent years. With cross border mobility becoming much easier the number of people moving from one country to another has grown significantly. This has also led to more people from different cultural and ethnic backgrounds intermarrying. Their children could be born and grow up in different countries and have hybrid cultural identities. Globalization and the advances in communication and transportation technology have reduced trade barriers and increased interaction among people. Multicultural teams have become more common in our organizations, and contemporary international management literature has identified that the management of multicultural teams is an important aspect of human resource management. Recent studies have focussed on the positive effects of using multicultural teams, for example, Earleyand Mosakowski (2000) stated that multicultural teams are used because they are perceived to out-perform monoculture teams, especially when performance requires multiple skills and judgement. However, there has been little research into construction-specific multicultural teams, and many construction organisations, although expanding into global operations do not fully appreciate the implications and are often unable to respond to cultural factors affecting their project teams. 1.1 Objective of the diploma paper • To explain challenges faced by Multicultural team and how to manage them • To give recommendations......

Words: 5038 - Pages: 21


...We have all gotten into some sort of misunderstanding in the past. And I bet we've all gone through that conversation that goes something along the lines of, "What?… No but you said… No I had said… No but I didn't mean it like that…" So what what are the causes of miscommunication and how can we prevent them? Well the causes are fairly easy to define. And it all comes down to three things, words, filters, and context. When we read words, we only read part of the message. I cannot tell you how many times I’ve received an email and had no idea what to respond because i just couldn’t tell the message’s tone of voice. With nothing but flat words, the reader is left to their imagination to interpret the tone of a message. This can be a dangerous thing, as what a reader interprets could be the exact opposite of it's intention. Same thing goes for filters. Everything we say or hear is filtered through our own biases, prejudices, and experiences. And this doesn't just apply to one person, it applies to everyone. This presents a conflict when filters are activated in a different matter, hearing what we choose to hear instead of what we are intended to hear. Now when it comes to context, people sometimes forget the situation in which a statement was said. The sentence "I hate you" can be taken many different ways when put into different situations, it could either be a meaningless threat or the end of a realtionship, depending on it's interpretation. Misconstrued context can further......

Words: 695 - Pages: 3

Multicultural Workforce

...How a Multicultural Workforce Might Affect Teamwork and Communications in Large Companies Bethany Ward, Nicole Ortiz, Brandi Cook Learning Team B University of Phoenix COMM/215 Linda Lawliss February 5, 2007 Large companies find a multicultural workforce essential because they have to do business effectively with many diverse cultures in order to be successful. Unique skills and/or lower costs become more accessible to companies when they broaden their work forces. However, in working with different cultures and backgrounds, many companies face difficulties and challenges they must overcome. Managing a diverse workforce is an important task for today’s corporations. The idea of a diverse workforce is not a new concept. “According to The History Channel, in the 1850’s, Chinese and Irish laborers were brought over to lay the tracks for the transcontinental railroad, which raised anger of those who had arrived a hundred years earlier”. (Cartby, 2006). No matter how angry people may get over diversity and new workers coming to America in search of a better life, it’s not going to go away. Ethnic backgrounds are just one dynamic of a diverse workforce. According to the Workforce 2000 study funded by the U.S. Department of Labor: “Immigrants, women and people of color accounted for 85 percent of the net growth in the labor force throughout the 1990’s”. (Cartby, 2006). This study proves the workforce of the future is going to become even more......

Words: 1943 - Pages: 8

Multicultural Workforce-Worldwide Telecommunications

...Final Research Paper-Multicultural Workforce COMM/215 December 1, 2014 Introduction-Worldwide Telecommunications Company Globalization is a process of interaction and integration among the people, companies, and governments of different nations. It is driven by international trade and investment and aided by information technology (The Levin Institute, 2014). Indeed, globalization has made our world smaller. As the markets for products, services, labor, and capital increasingly integrate worldwide, we are witnessing the increasing economic, cultural, demographic, political, and environmental interdependence of different locations around the world (Elfrink, 2014). In his book The World Is Flat, Thomas Friedman perfectly captured the essence of today’s new era of globalization. By flat, Friedman meant that the world is connected. The lowering of trade and political barriers, and the exponential technical advances of the digital revolution have made it possible to do business or almost anything else, instantaneously with billions of other people across the planet (Friedman 2005). However, with a more global business environment comes a host of new challenges including managing a multicultural workforce comprised of people with widely differing backgrounds. In a multicultural environment, where the meanings of various behaviors and practices are as diverse as the people demonstrating them, incorrect assumptions could easily lead to miscommunication (Lankard, 1994). ......

Words: 2305 - Pages: 10

Diversity in the Workplace

...personality and attitudes that can be communicated through verbal and nonverbal behaviors. Diversity can be affiliated with socio-economic factors such as education, profession, job function, and social class. These three components of diversity affect how individuals operate in the workplace. Diversity can channel a sense of competitiveness, which has pros and cons. The purpose of this study is to understand how surface level diversity, deep level diversity, and competitiveness effect employees in the workplace. We also would like to understand the effect management has on diversity and competitiveness. INTRODUCTION What began for many as an effort to meet governmental and legal requirements has evolved into a strategic priority aimed at positioning organizations more competitively in the marketplace (Hansen, 2003). At a time diversity was just a guideline for organizations to meet, not something that was used as an instrument to truly improve the efficiency of an organization. Companies now put more effort into improving the diversity within their organization. Organizations devote resources to a variety of other diversity-related initiatives, including dedicated diversity management staffs and workplace programs and benefits such as flexible work arrangements, domestic partner benefits, corporate-sponsored employee affinity groups, and other programs de- signed to attract and retain a diverse workforce (Corporate Leadership Council, 2003). Demographic shifts have......

Words: 5680 - Pages: 23

Miscommunication Between Two Colleague

...vbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnm Miscommunication between two colleagues | Table of Contents Introduction 0 Main Body 0 Conclusion 4 References 6 Introduction Communication is very much essential in the workplaces. Communication makes the individuals to grow knowledge and enhance their perceptions over certain facts. Good and effective communication helps the organizations to maintain efficacy and improve the activities of the organization (Shmerling, 1996). When there is a miscommunication between two colleagues it becomes quite difficult for them to work together or interact with each other. Miscommunication between two colleagues leads to the decline of their performance and also it tends to even deteriorate the standards of the companies. In this study, the problems of miscommunication and its impact on the workplace have been clearly reflected upon. Also the steps to improve the miscommunication between two colleagues are being widely discussed. Main Body Concrete Experience Workplaces often witness several person-centric issues due to miscommunication amongst the colleagues. Miscommunication is shaped and framed with the several aspects of the work culture and the work environment that includes long stretch of working hours, the hierarchical structure of the organization where one works and disagreement amongst the employees. However, this particular segment of the essay encounters with the......

Words: 1709 - Pages: 7

Effective Management of Multicultural Team

...EFFECTIVE MANAGEMENT OF MULTICULTURAL TEAM Abstract Multicultural teams have become more common in recent years, and contemporary international management literature has identified that the management of multicultural teams is an important aspect of human resource management. This paper has focused on the positive effects of using multicultural teams. Using data from 20 interviews in Mwanza Tanzania, the results show that management within multicultural team environments can be effective when project managers demonstrate an awareness of cultural variation. Participants further highlighted that, one of the critical components of building multicultural teams is the creation and development of effective cross cultural collectivism, trust, communication and empathy in leadership NAME: SARAH CHRISTOPHER KITELEJA 11/23/2012 EMPOWER STUDENT 2012 COUNTRY: MWANZA- TANZANIA A. Table of Contents 1. INTRODUCTION3 1.2 Objective of diploma paper3 1.3 Significant of the study3 2. BACKGROUND OF THE PROBLEM3-4 3. MANAGEMENT OF MULTICUTURAL TEAM…………………………………………………………………………………...4 3.1 Type of multicultural team & its diversity 4 3.2 Condition for higher performance4-5 3.3 management of Multicultural team……………………………………………………………………………..6-7 3.4 management of Multicultural team…………………………………………………………………………..7-9 4. THE USE OF DMIS IN MANAGEMENT OF MULTICUTURAL TEAM…………………………………………..10-12 5. CHALLENGES IN MANAGING MULTICULTURAL TEAM……………………………………………………………13-14 6. RECOMME...

Words: 5249 - Pages: 21

Miscommunication in the Workplace

...Miscommunication in the Workplace Miscommunication in the Workplace The miscommunication I have experienced with work is a recent one. The first week of February I received my orders to attend the traffic management and collision investigation school aboard Lackland Air Force Base in San Antonio Texas. The orders specifically stated that I was supposed to apply for funding that covers on-base lodging and that I request a single room due to the amount of work required during the course. So I applied and received funding for lodging and daily per diem for food. Early last week I was sent an email from the Marine Corps liaison here aboard Lackland Air Force Base, a Marine Corps Gunnery Sergeant, regarding the rules and regulation for the Traffic Management and Collision Investigation School. The letter stated that Sergeants and below MUST stay in the barracks, where lodging is free, due to lack of government funding. It also stated in the letter that there would be no exceptions to this rule and if marines attending this school had already received funding that it must be paid back to TECOM (Testing and Evaluation Command) upon our return to our home duty stations. Upon arrival to San Antonio I checked into the barracks aboard Lackland AFB. Knowing that I had obligations and responsibilities to the University of Phoenix and to my team mates in class I quickly checked for a Wi-Fi signal available in the barracks. Unfortunately, to my surprise, there was no signal at all.......

Words: 975 - Pages: 4

Overcoming Obstacles in Multicultural Management

...Overcoming Global Obstacles: Multicultural Management BUS600: Management Communications with Technology Tools Dr. Raj Singh April 23, 2012 Introduction As a result of globalization, the world in which we do business is increasingly becoming smaller and smaller. People are buying and selling goods, providing services, and communicating with others on a much more global scale. One hundred years ago it would have taken these people months to communicate, but today they can communicate with the press of a button. As our interactions with those from cultures much different than our own increases, communicating with one another creates obstacles we normally wouldn’t face when interacting with those from our own culture. This presents the peculiar problem for the business because it must train managers to effectively communicate within the constructs of different cultural norms and values. Communicating to others the importance of diversity in multinational corporations is a difficult task because it essentially involves asking others to reject the idea of their culture being superior to others. As O’Rourke (2010) points out, “failures in an overseas business setting most frequently result from an inability to understand and adapt to foreign ways of thinking and acting, rather than from technical or professional incompetence,” (p. 284). Regardless of difficulty, if a......

Words: 2138 - Pages: 9

Miscommunication in the Workplace

... Running head: Miscommunication in the workplace Miscommunication in the Workplace Pamalla Curry Phoenix of University Miscommunication in the Workplace |Who was the sender? |Myself | |Who was the receiver? |My manager at work | |What was the message? |I was sick and could not make it into work | |What channel was used to send the message? |Telephone | |What was the misunderstanding that occurred? |My manager misunderstood that I was sick for I was quitting. | |How could the misunderstanding have been |I could have made sure that he understood that I was sick and unable to come in that day, or | |avoided? |had my sister communicate for me. | Misunderstandings in communication happen every day in our person lives and our professional lives. This miscommunication happened to me professionally while I was working for Subway in Albuquerque, NM. I had been with the company for several months full-time opening the store, when I suddenly became...

Words: 687 - Pages: 3