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Misdirection and Disorientation: a Lasting First Impression

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HR Case Study
Misdirection and Disorientation: A lasting First Impression
April 21, 2015 university of Aruba
Prof. Dr. Scott J. Smith, Ph.D., C.M.P.
April 21, 2015 university of Aruba
Prof. Dr. Scott J. Smith, Ph.D., C.M.P.

Author: Andre Letang (143561)

Author: Andre Letang (143561)

Table of Contents 1. Introduction 2 1.1 Carlos Silver (The new recruit) 2 1.2 Candice (The leader) 2 1.3 Mandy (The assistant catering manager) 2 1.4 SWOT analysis case study 3 2. The Case Study Analysis 4 2.1 What went wrong? 4 2.2 Would it have gotten better after a few days? 5 3. Recommendations 6 Reference 8

1. Introduction
The case study is about Carlos, a newly recruited individual with no work experience arriving for his first day of work. Carlos a fan of the Golden Moon Resort and Spa was thrilled when two days after his interview with HR, the resort’s catering director, Candice, called asking him to start the following Saturday. As a fan and young man, Carlos showed great enthusiasm and willingness to learn in order to ensure the company remains successful. At arrival, because of lack of communication, training and clarity Carlos experienced several awkward encounters. These encounters lead to Carlos feeling confuse, discouraged and frustrated, which stimulated him quitting on his first day of work. 2.1 Carlos Silver (The new recruit)
Carlos is a freshman at the local university, he is currently studying hospitality and tourism management. Carlos is a fan of the Golden Moon Resort and been following their success since starting his study. Even though Carlos has knowledge of hospitality he holds no actual working experience in that industry. To him everything was brand new and was looking forward to learning as much as possible. However, the case shows that HR did not

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