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Misdirection and Disorientation: a Lasting First Impression

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HRM Case Study Paper
Misdirection and disorientation: A lasting first impression

Deirdre Snoijl (138568)

Human Resource Management
Dr. Scott Smith
University of Aruba
April 21, 2015

TABLE OF CONTENTS

Page

Introduction 3 1. Description of the Food & Beverage department in resorts 4
2. Description of the role of the Human Resource Management department in resorts 4
3. Analysis of the case study 5 3.1. Identification of the issues 5 3.2. Solutions to the issues 6 3.3. Culture of organization 7 4. Conclusions and recommendations for short- and long term 8
References 10

Introduction
The following paper forms part of the final task for the course ‘Human Resource Management’ of the MBA program of the University of Aruba year 2015­2017. Based on the assignment received, an HRM case study paper was analyzed and recommendations were given. In the case study paper you will find (1) a description of the Food & Beverage operations in resorts, (2) a description of the role of the Human Resource Management department in resorts, (3) analysis of the case study, and last, (4) conclusions and short – and long term recommendations for resorts in order to maintain a viable service-oriented staff.

1. Description of the Food & Beverage operations in resorts

According to the National Restaurant Association (2011), restaurants are one of the largest and fastest growing industries in the global economy. In the past decade new concepts have emerged, diversifying the food and beverage landscape even more. According to Lynch (1999), food and beverage (F&B) has changed its role from a cost center to a profit center. The outstanding growth of food and beverage departments may be attributed to an increase in high-priced banquet...

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