P1
Explain the role of effective communication and interpersonal interaction in a health and social care context
To complete on a computer in an written report style
1. EXPLAIN THE TWO TYPES OF COMMUNICATION:
 Verbal : What is verbal communication, what is the importance of verbal communication?
 Non Verbal: What is non-verbal communication, what is the importance of non-verbal communication?
 How much (%) of or communication is verbal?
 How much (%) of or communication is verbal?
2. DISCUSS THE TYPES OF COMMUNICATION:
One-to-one
Group Scenarios – linking to health and social care settings:
 Formal
 Informal
 Between Colleagues *
 Between other Services**
 Between Service Users and Practitioners
Such examples can be along the lines of:
*i.e. Clear communication is vital between colleagues as they may be taking over your shift for care of one of your patients/service users and they need to know what has/hasn’t so jobs do not get done twice or to ensure that a job gets done in the first place. It is vital especially when dealing with the care of a person, such as bathing them for hygiene purposes or giving medication, particularly if they have amnesia and can not remember.
** i.e. It is important clear communication takes place between others services to ensure correct care is given. For example if a patient /service user is moved to another care unit, their details need to be passed over and communicated efficiently to ensure quality of life and care for that person. This can include such aspects as allergies, if a service user for example has a severe nut allergy, giving other service users food with nuts in can trigger a fit
3. TYPES OF INTERPERSONAL INTERACTION o Speech o Language
 First Language
 Dialect
 Jargon o Non-Verbal
 Posture
 Facial Expression
 Touch
 Silence
 Proximity
 Reflective Listening
STRETCH AND