Business Services – Operations Management Session 1 – Introduction & Overview

Business Services – Operations Management
Session 1 – Introduction & Overview Facilitator: Dr. Jonathan Farrell

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This Evening’s Program
Introductions Unit outline Lecture - Introduction to Operations Management Case Studies – Concept Design Services, Central Evaluation Unit class discussion • Little’s Law Little’ • • • •

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Business Services – Operations Management Session 1 – Introduction & Overview

Plagiarism
• • • • • Plagiarism: “using the work of another person and presenting it as your own” If you use any source material from another source (e.g. text graphics, charts, diagrams, etc.) you must acknowledge that source Contrary to popular belief, Plagiarism is easy to detect Your assignments will be checked for plagiarism, both manually and electronically For more information, go to www.student.mq.edu.au/plagiarism

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Introductions (1 minute maximum)

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Name Organisation Position Type of operation Why are you here?

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Business Services – Operations Management Session 1 – Introduction & Overview

Course Objectives
Gain an appreciation of technologies available, and how they are applied to operations. Develop an ability to integrate these technologies with corporate and operations strategies. Recognise how successful operations management can lead to Recognis operations sustainable competitive advantage. dvantage. Understand the dynamics of change management and the effects of changes on organisation culture.

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The operations function is fashionable!
The consultancy services market % of world revenues of 40 largest firms
Financial 6 Organizational design 11 Operations and process management 31 Benefits/Actuarial 16 Marketing/sales 2

IT strategy 17

Corporate strategy 17

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Business Services – Operations