...ROLE DESCRIPTIONS BPO Service Delivery- Techno function & SDM COGNIZANT TECHNOLOGY SOLUTIONS © Cognizant Technology Solutions 1 Process Executive Track: BPO Service Delivery Management Career Stage: Learning/Contributing Location: Offshore Role Title: Process Executive Typical Grade: PE (L1) Reporting to: TL / TM / AOM Position Summary Individuals in this role are responsible for meeting TAT and maintaining accuracy in day-to-day transaction processing in client/Internal applications, process flows. They are expected to transcribe information from a variety of sources into a standardized database system using various applications based on certain pre-defined rules. Key Result Areas Meet /Exceed all defined SLA’s of the process (quality, TAT etc.) as agreed with the client 100% Compliance to process adherence as defined in the SOP Meet internal process metrics as defined Complete all mandatory assessment/ certifications as applicable Adherence to audit compliance Typical Responsibilities Business / Customer Provide updates and submit reports related to own area of work Project/Process Meet process SLAs / metrics – productivity and quality targets within the established timelines Ensure process guidelines are followed and met as documented Process pre-defined number of transactions as assigned Respond to data requests Raise process related issues / concerns on time with process and team leads Record data relating...
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...Introduction We’ve all heard those commercials with the companies’ slogan; my personal favorite is “better ingredients; better pizza, Papa Johns” I love pizza. Like wise large retail discount stores and chains such as Wal-Mart, Target and Kmart for example all have a company mission, vision, and value’s statements which help them to perform at optimum levels of operations. Missions, vision and value statements: the overall goal is to provide the organization with their purpose; which is the case for these retail chains in the U.S. The mission, vision and value statements aid each chain to define their brand, culture, and consumer relations. Each retail chain differentiates them-selves by providing unique good and services to their consumers, more-over their mission, vision and values statement must also be unique, enabling them to stand out form each other. The big players in the discount retail market are Wal-Mart, Kmart, and Target. (retailindustry.about.com) Supporting Paragraphs Both mission and vision relates to an organization’s purpose and are typically communicated in some written form. Mission and vision are statements from the organization that answer questions about which we are, what we value, and where we’re going. (Coffman, Freire, Heaver, & Soltis, 2002) Mission statements are often longer than vision statements. Sometimes mission statements also include a summation of the firm’s values. (Cady, Wheeler, DeWolf, & Brodke, 2011, p. 70) Values are the beliefs...
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...Comments Home > Business > Entrepreneurship > Business Planning Mission Statements Versus Vision Statements Written by: S Wood • Edited by: Elizabeth Wistrom Updated Aug 25, 2011 • Related Guides: Mission Statement A question that some students and practitioners of management have is, “What’s the difference between mission and vision statements?” While a mission statement highlights the purpose, a vision statement paints the future goals of the company. Mission and Vision Statements – The Difference between the Two Corporate Guides company purpose and destination Unfurl the difference between mission and vision statements with this view: A mission statement tells what the company does or aims to accomplish. In comparison, a vision statement indicates the eventual milestone the organization would like to reach. Aim of Mission and Vision Statements: These are the strong foundations to architect and implement business plans. The statements are also powerful business tools to propagate the message of corporate purpose and plans to employees, customers and others. The mission and vision declarations steer everyone in the company in the same direction to fulfill its objectives. The mission and vision statements also hold the mirror to the values of the company. Further, the declarations help instill confidence in and gain the commitment of employees to work for its purpose. The mission and vision signposts should also motivate the employees to perform well. Construction...
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...MISSION AND VISION STATEMENTS A vision statement is what companies do to give a full idea of what they want for the company or what direction the company is targeting. It’s a clear structure of what the company wants and why they want what they want. A vision statement is when a company set long term or short term goals. Vision statement is for a company to achieve and accomplish the desired targets of the business. A good vision statement provides structure for the daily operation of the company. The two must important part of a vision statement is what the company wants for the future and it must have excitement and motivation. "Use the company culture description for more details on the goals and direction of the business." Vision statements are future-based and are meant to give inspiration and direction to the employees of the company, not anyone outside the company. Vision statements are formal and can change over time. As a company grows, its objectives and goals most likely will change. Vision statements need to be restructured as needed to compliment the change as goals are on target and met. A couple of questions you might need to ask yourself when writing your vision statement includes the following, what problem does your company want to solve? What does your company wish to achieve? Who is your target consumer, and what do you want to do for them business wise? Vision statements should provide a sense of direction and enlarge...
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...In business, a mission statement defines what an organization is, why it exists and the reason for being. What are the benefits of having a highly defined mission statement? Explain why it is important for a company to define its values explicitly. Mission statements, a formal summary of the vision, objectives and values of a company, have become increasingly popular around the world. With the correct formulation and implementation, a mission statement can create clear vision of a company's main objectives. This can facilitate strategic direction of how a company moves from its present situation to its desired position. (Mirvis, Googins & Kinnicutt, 2010) Effective mission statements also have the ability to engage employees, and evoke an emotional response. With the right leaders, this response can be used as a tool to guide the behaviour of employees. (Campbell, 1997) "Vision without action is a daydream. Action without vision is a nightmare", as this Japanese proverb suggests, mission statements can only be seen as a beneficial tool if the actions of a business complement its vision. Whilst mission statements are prominent in the corporate world, there is much debate about the process involved, and what one is to entail specifically. Collis and Rukstad (2008)(as cited in Khalifa, 2011) define the mission statement as "the underlying motivation for being in business in the first place." Based on this definition, the purpose of a mission statement is to identify the...
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...from classic business planning, the strategic variety involves vision, mission and outside-of-the-box thinking. Strategic planning describes where you want your company to go, not necessarily how you're going to get there. However, like all other travel plans, without knowing where you want to go, creating details on how to arrive are meaningless. Strategic planning defines the "where" that your company is heading. Often confused with business operation plans, strategic plans are expressions of ownership dreams and visions of successful results (Pirraglia, 2012). The strategic plan displays the finished product or goal. Usually, in smaller businesses, strategic planning is focused on the overall company, not on a department or division (pirraglia, 2012). Envisioning goals and then defining strategies you'll embrace to achieve your objectives is the essence of strategic planning. Easy to overlook in a smaller business, strategic thinking identifies the methods you will take to reach your goals. For example, if you believe you must expand your e-commerce function to achieve increased sales volume, you've also identified the method to use your strategy and reach company goals. Save the specific steps and components for your business plan. By selecting the strategy, you have defined the method to employ in your detailed specifications in your business plan. As critical as business planning is to the success of your company, all plans are useless unless followed by action. An additional...
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...IBM's (IBM) Mission Statement At IBM, we strive to lead in the invention, development and manufacture of the industry's most advanced information technologies, including computer systems, software, storage systems and microelectronics. We translate these advanced technologies into value for our customers through our professional solutions, services and consulting businesses worldwide. International Business Machines (IBM) Company Information and Profile of International Business Machines (IBM) A major American corporation. The following profile and background facts about International Business Machines (IBM) provides company and business information for research and general interest including business address and telephone details, business industry, company description, slogan, International Business Machines (IBM) mission statement and or Vision statement and whether International Business Machines (IBM) appears in the Fortune 500 company listing - all useful business information. Name of Organization: International Business Machines (IBM) International Business Machines (IBM) Company Address: 1 New Orchard Rd., Armonk, NY 10504 International Business Machines (IBM) Telephone Number: 914-499-1900 Company Description As a top company in the Information Technology Services industry International Business Machines (IBM) specialize in Computer hardware, Computer software, Consulting and IT Services. Business Industry - Information Technology Services ...
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...[TYPE THE COMPANY NAME] Case #1 Kraft Foods Chyanne Thomas [Pick the date] [Type the abstract of the document here. The abstract is typically a short summary of the contents of the document. Type the abstract of the document here. The abstract is typically a short summary of the contents of the document.] Kraft Mission, Vision, and Values Kraft Food Groups is a household name in America, “98% of North American households have Kraft brands in their pantries and refrigerators.” According to the Kraft CEO Tony Vernon the company’s vision is “… to be North America’s best food and beverage company, and we’ll get there by continuing to offer products consumers love, creating a performance-based culture that motivates and excites employees and becoming the best investment in the industry.” The mission of the company is “to be North America’s best food and Beverage Company.”(Kraft) The company has a long list of values to include; compliance &integrity, nutrition &well being, corporate governance, community involvement, sustainability, and food safety and equality. The company seems to use the terms mission statement and vision statement interchangeably as they both seem to be extremely similar, the mission statement being an abbreviated version of the vision statement. The company values seem to be what the company put the most thought into. As upon closer inspection one can see the subcategories and descriptions that the company lists for each of its values...
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...The W’s Mission Statements What is a mission statement? A mission statement defines every facet of the organization and why they exist. People might wonder how to differentiate a good mission with a bad mission statement. A bad mission statement uses jargon, it's too long, complicated to understand, and it does not communicate why, but rather how and what. In contrast a good mission statement, it’s a powerful, straightforward, and memorable sentence explaining what the business is. The mission statements explain about customers, locations, products and services and gives the competitors a sense of rivalry. In addition, mission statement describes the business morals and gives guidance and encouragement to their employees. This will...
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...and Contrast Vision and Mission Statement” INTRODUCTION: “If you fail to plan you plan to fail” this magnificence statement reflects how is important to have a plan whether for your life or your entrepreneurship. Also, if you do not know what you want to get is, you won’t achieve any things; simply in other meaning, properly you will not achieve success by coincidence. Therefore, you have to determine what you want before creating your plan, which will lead us to talk about the mission and vision in order to achieve our goals. Vision Statements and Mission Statements are the inspiring words chosen by successful leaders to clearly and concisely convey the direction of the organization. By crafting a clear mission statement and vision statement, you can powerfully communicate your intentions and motivate your team or organization to realize an attractive and inspiring common vision of the future. Over the last few years, there has been a substantial body of business research leading to the inescapable conclusion that those companies that specifically state where they are going and why do remarkably better than those who do not. Accordingly, organizations that do not take the time to develop missions are often ineffective. This paper describes the nature and importance of organizational vision and mission statements. Guidelines are presented for preparing vision statement and mission statements, with comparing and contrasting between vision and mission statements, supported...
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...parts in defining the strategic direction of a company. The mission, vision and values of a company are important to determine the strategic direction for the company’s future business operations. The mission is a guide and reminder to the shareholders and stakeholders of the company’s goals and objectives. The vision is the optimistic views and goals of what the company plans to become in the future. The values of the company are the attitudes, beliefs, perceptions, and views that will help the company to accomplish their mission and vision. Culture, social responsibility, and ethics are very important factors in influencing the company’s values. Customer needs are an important factor for a business to evaluate and implement into strategic business decisions. Companies need to create a competitive advantage over other companies for their products and services to compete in the markets. Companies should define, analyze, and evaluate each of these major factors to define the strategic direction the company wants to move in. Each factor will represent new goals and achievements for a company to pursue along their journey of making their vision come true. The purpose of the mission statement. The statement will be a constant reminder to the employees of the company that they are working to obtain the goals of the clients and not their own personal agendas. The mission of the company sets the strategic direction the company wants to follow. Clients are what make the business...
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...City MERALCO Vision and Mission Submitted by: Maria Cathlyn Challie O. Genabe Submitted to: Prof. Jovita Polloso Date submitted: September 17, 2014 MERALCO: Vision and Mission MERALCO Vision statement To be a world-class company and service provider of choice Revised MERALCO Vision statement “To be a world-class distribution utility company and total energy solution provider of choice” The vision of an organization should answer the question on what the company wants to become. Although the vision of MERALCO states its goal to become a world-class company, it fails to identify the type of service the company provides or even, to which industry it belongs to. The vision statement is too vague and too general. The vision should be something that the management and the employees can identify with. Based on the existing vision statement, the company may have difficulty in drawing corporate strategies and work objectives. The revised MERALCO vision statement clearly identifies what the company wants to become and that is to be a world-class distribution utility company and total energy solution provider of choice. Although MERALCO is foremost a distribution utility, it does not negate the fact that it is also an energy solution provider that provides more services other than electricity distribution. MERALCO Mission statement To provide our customers the best value in energy, products and services. Revised MERALCO Mission statement “A total...
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...Running head: MISSION, VISION, AND VALUES Mission, Vision, and Values Valerie M. Kramer University of Phoenix Mission, Vision, and Values A company’s mission identifies the scope of operations and defines the uniqueness of the organization (Pearce & Robinson, 2004). This paper provides background on Marriott International, Inc (Marriott) before delving into the company’s stated current mission and vision statements. Revisions to the mission statement are provided and the expected impact to the culture of the organization is explored. Finally, this paper addresses some important considerations on the effect on the leadership of the suggested mission statement revisions. Marriott International, Inc. Background Marriott is a global hospitality company operating more than 2,600 lodging facilities, primarily in the U.S., but also in 69 other countries and territories (Datamonitor, 2009; Datamonitor, 2006). The corporation has developed several brands in the mid to luxury sectors of the hotel industry, including The Ritz-Carlton in the luxury sector; Marriott Hotels and Resorts, and Renaissance Hotels and Resorts in the upscale sector; Courtyard by Marriott in the upper mid sector; and Fairfield Inn by Marriott in the mid-scale market. Extended stay properties, time-shares and golf finish the list of property types owned or operated by Marriott (Datamonitor, 2009; Marriott International, Inc., 2009a). The company had $12.9 billion in revenue during 2007...
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...1 Analysis of Vision and Mission Strategy Management Contents 1.ICICI BANK ............................................................................................................................................4 Analysis of Vision: ...............................................................................................................................4 2.BANK OF INDIA.....................................................................................................................................4 Analysis of Mission..............................................................................................................................4 3.CANARA BANK......................................................................................................................................4 Analysis of Vision ................................................................................................................................4 Analysis of Mission..............................................................................................................................4 4.GAIL......................................................................................................................................................5 Analysis of Vision ................................................................................................................................5 5.Infosys................................
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...its vision. The strategies have changed from the 1970s to now. In 1970s strategic management was mostly centred on the ideas of size, growth and portfolio. This means managers saw the need to seek growth through size and increased portfolio. By portfolio we mean different investment opportunities or diversification. In the 1970s there was emphasis on market growth strategies. The main emphasis was on extending the markets as a means of harnessing more profits. By this time firms were market oriented. Their strategies were to control as much market as possible. Impact of market shares has led to the concept of increased profit based on reaching as many people as possible. There was the need to craft strategies that affected the entire organization not sub units. The need for overall company orientation was important. Strategic planning has changed a bit from that time. The focus has changed. The earlier focus was on growth and market share. Now the focus is on an efficient organization that has greater coordination and viability. The strategies have changed. Companies are no longer market oriented as before. Their focus is now on the overall organization. Departments can have their own strategies. In the 1970s only a centralized strategy was required. There are things that have remained the same. The need for clear objectives is still the same. The need to study the environmental factors and create a strategy based on that is still the same. Firms use mission and vision statements...
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