...My Fear by Lawrence Raab struck me as a simplistic poem when first read. Upon the first reading I understood that Raab was talking about the emotion of fear, but once I read it again you couldn’t help but pick up on the obvious personification that Raab uses. I believe that to be the overall literary device that he uses in this poem. He refers to fear, an emotion, as “he” and “mister” giving it a much more personal backbone. “Mr. Fear” shows how Raab has respect for him and what he does. He doesn’t want fear to not exist, but instead he acknowledges fear’s existence. Raab gives fear its own emotions by saying, “Maybe he smiles when he finds the right one. Maybe he’s sorry.” I also feel like in this poem, Raab is talking about a nightmare. Nightmares always induce fear into our peaceful rest. The poem talks about dreams and what fear has in store for them. He also asks fear to make his burden he takes from him to be small and easy to get rid of. I tried to find some underlying meaning to the part of the poem where it says, “Fear, let me have a small brown bat and a purse of crickets...,” but I still wasn’t sure. A brown bat might represent a boy because boys play baseball and the purse would represent a girl. But I was still unaware how it tied into the fear notion. The overall theme that Raab is trying to get across with this poem is that fear is alive. It’s an emotion everyone feels, but it is also something that lives inside each person. It feeds off our deepest thoughts...
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...District Manager for Dunkin Donuts Odera Mogor MGT330: Management for Organizations Professor Jamal Ibrahim December 21, 2015 Introduction With the promotion of being the new District Manager, it is my mission to execute and coordinate business operations to achieve financial goals. I will make sure that business operations are executed in compliance to company standards. Establish a relationship of trustworthiness and effective communication with my staff. I will identify the company’s weaknesses and create a plan of action to remedy them. I will identify and maximize the company’s revenue, while addressing the teams concerns and provided guidance when necessary. I will also be providing my expertise in talent acquisition for the company. It is my responsibility to ensure that all guests are always serviced at a high personalized level, and will make sure that Dunkin Donuts is deeply involved with its communities. “Dunkin’ Brands offers a comprehensive series of award-winning training programs for crew members, managers and franchisees designed to foster deep connections to our brands’ heritage and improve the guest experience and business results at the restaurant level” (Dunkin Brands, 2014). In this paper, I will outline how job design, organizational design, staffing, staff training and performance evaluation are the fundamentals of creating a business that is built to last. Job Design In order for the new Dunkin Donuts to be successful, it is very important to...
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...Dunkin Donuts District Manager Dunkin’ Donuts Joe Schmoe MGT 330: Management for Organizations Prof. Frances Marvel March 11, 2014 Dunkin Donuts As a district manager, many responsibilities come with the job. District management is responsible for virtually all the operations in the company with respect to the business goals that have been set out in the company plan. This is especially the case when the district assigned is a group of new area start-ups. District managers are responsible for the allocation of resources, hiring, training and managing teams. The roles of a district manager starting new Dunkin’ Donuts locations are no different yet they include the responsibility for a smooth start. These added responsibilities include job design, organizational design, staffing functions such as recruiting and selection, as well as the implementation of a training and performance appraisal processes. Job Design Job design aims to reduce job dissatisfaction and employee alienation by means of repetitive and mechanistic tasks. Organizations attempt to increase productivity levels, satisfaction and motivation to employees through job design. Job analysis, job description, and job specification are the three standard approaches to job design (Baack, Reilly, & Minnick, 2014). Job Analysis Job Analysis is a process, which is followed right after position identification and position building in an organization chart. It is the first step in the process of hiring...
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...Final Strategic Plan Bus/475 Integrated Business Topic Final Strategic Plan The strategic objective of Dunkin Donuts is to constantly fuel the growth of the franchise by continually trying to engage and attract potential new customers – while keeping current customers loyal. To meet these strategic objectives, Dunking Donuts must compile date and complete a balanced scorecard. According to Pearce and Robison (2009), a balanced scorecard measures a company’s financial performance, customer knowledge, internal business processes, learning, and growth to strategize to plan to meet company goals. The date compiled will be analyzed to measure process performance, productivity improvements, operations metric, employee satisfaction, employee turnover and retention, evaluate the level of organizational capacity, discover the nature of the organizational culture, and research the technological innovation of the company. Process or Internal Operations Perspective 1. Measure of process performance. A. Measure every employees’ performance including store managers and supervisors B. Look at the least productive stores and compare them to more profitable stores. Observe what the least productive store may be doing different from the more productive store. Implement those differences and observe if they work to better the store. C. The productive stores should be analyzed to determine where deficiencies lie and fix it. D. Observe how the current process can be made better...
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..."Using the case study provided at the end of the module, identify and explain the client's issues and devise a course of treatment for him, taking into account any ethical issues”. In this essay I will be exploring the issues raised in the case study provided which is about a 45 year old man named 'Mr. X'. I shall be explaining the issues Mr. X has expressed as I have understood them. To be in a position to help Mr X I need to identify issues that arise from the initial interview and produce a course of treatment that I feel would enable Mr X to meet his identified goals. I will be taking in consideration any ethical issues that need to be accounted for. Mr. X is a 45 year old man who has worked at the same Estate Agency for 18 years. He has presented to me the issue that he would like to apply for the manager’s position at his branch but his lack of confidence is holding him back. Mr. X has stood in for the current manager on many occasions so he knows that he is capable of doing the job but has reservations as he doesn’t want to cause any upset amongst the other staff or management if he is not successful. Further discussion with Mr. X revealed that one of the reasons he would like the job as manager is so that his mother would be proud of him and show him a little more respect. She is currently living in a home and he visits her regularly every Friday night although he says she tends to pick on him. Mr. X isn’t clear how or why his mother picks on him, just that she...
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...The day was starting as it would in Mr Volk’s classroom when Kai brought up the discussion of snowflakes. “Why does it snow diamonds here on neptune but not over on the moon where I used to live?” “The pressure is so strong here that all precipitation is diamonds, but back on the moon and mars it snows water.” Colton said. “Why does it snow water on other planets instead of other things?” Kai asked “It’s because of the way the atmosphere is on other planets and moons.” Mr Volk stated, “Let’s go outside and study this, do not forget to exit through the airlock system.” “It feels good to get some fresh artificial air made by machines.” commented Colton “So do either of you have any stories about how snow comes about on other planets, or do I need to say one?” “No, tell us one.” Kai and Colton said in sync and turning to each other in shock at what had happened. “Well I have one, but both of you must listen and not interrupt.” Mr Volk said. “ It happened a long time ago on a planet called Earth which was the only place humans could live before space exploration.” “ I thought that was fake.” said Kai....
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...1. Discuss the Dunkin’ Donuts store and/or visit the company’s website. Dunkin’ Donuts is famous for their many varieties of doughnuts and their wide range of bakery products which include muffins and bagels. Dunkin’ Donuts was first introduced as a retailer designed to bring quality donuts and the freshest coffee to consumers. Since they opened for business, it has rapidly became an intrinsic part of the American society . Though famous for their bakery goods that include among many others muffins, cookies, scones, and donuts . Dunkin’ Donuts also has a wide range of coffees- espressos, lattes and cappuccinos, which are freshly brewed . The website is also very enlightening and tells you alot about the various products that the company carries. 2. Based on the information presented in the video, and the information and experiences gathered in the store or online, assess Dunkin’s Donut’s points of differentiation and points of parity. In my opinion, based on the information presented in the video, and the information and experiences that i gathered when i visit a Dunkin’ Donuts store or when i browsed the website online, I think that Dunkin’s Donut’s points of differentiation lies in the fact that it has established a powerful brand and image through its efficient operations, low prices and the various high quality products it offers to it's customers on consistent basis. Additionally, I think that Dunkin’s Donut’s points of parity rests...
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...A. I. ”Cirrus, Socrates, particle, decibel, hurricane, dolphin, tulip, Monica” those are the words Monica says to David to “make him love her”. David is a mecha, also known as a highly developed robot. He is an experiment to Dr. Hobby, who wants to take robots a step further, and want to build a robot that can feel love. “We built a robot child, who can love, a robot child who will generally love the parents with a love that will never end.” Mr. and Mrs. Swinton’s son is critically ill. Henry, Mr. Swinton, is an employee of Dr. Hobby, so he and he’s wife gets go be tester of the new robot. Monica, Mrs. Swinton, is horrified by the thought of adopting a mecha, but her need for love is so big that she ends up saying yes. David is built to love, which means that he also can be jealous, needy, angry and sad. After a while, suddenly their son, Martin, gets out of his coma and come back home. The two boys gets jealous of one another, and Martin starts asking David a lot of questions, kind of annoying questions. He also begins to ask about his birthday, but the only thing he remember is some kind of a bird. After some time in the family, David begins to get annoyed by Martin, and it ends up with Monica driving him to the forest, and has to leave him there. David begins to apologize for not being a real boy and for not being Martin. He looks at Monica, and tells that Pinocchio became a real boy, so if he could just find the blue fairy, he could be a real boy too. She is telling...
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...With becoming the new District Manager at Dunkin’ Donuts comes great appreciation and responsibility. High standards and dynamic initiatives will be incorporated at the five new Dunkin’ Donuts locations. As a District Manager, new responsibilities will be given to help determine the success of this organization. Such responsibilities include but are not limited to creating a successful job design that offers a clear understanding of each position and their job tasks, recognizing the type of organization this business is to cater to each location’s consumer needs, and provide training to management at each store in order to recruit the most suitable employees and help them develop in the company. Job Design Within each Dunkin’ Donuts location, every job role is critical to the success of the franchise. During the initial implementation, each restaurant location will be comprised of a store manager, an assistant manager, a shift leader, three to four crew members, and a baker. These positions and staffing will fluctuate and depend on the demand of each individual location. A bi-monthly review of employee performance and sales analysis will be executed throughout the five Dunkin’ Donuts restaurants. Every restaurant includes a store manager that is in charge of directing the daily tasks. They will insure that their restaurant is kept up to standards in regards to food costs, sanitation, food preparation, and merchandising. Store managers are a vital component to the success...
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...Ubaidur Khan Ms. Walters ENG3U 4/17/2016 Eurocentrism; It’s all a Matter of Perspective When it boils down to it, everything in literature is a matter of perspective. If you were to read a book implying a conspiracy about the crises in Palestine and pinning all the blame on Canada, would you believe it? It’s quite likely - because when you read a book, you begin to see things from the perspective of the author, or, the perspective the author wants you to see things through. The author’s passages and vivid imagery would figuratively allow you to see, hear, and feel things from a perspective that ultimately influences your views, beliefs, and values. Eurocentrism is the practice of viewing things from a European perspective and it’s effects are usually subconscious in a way that those affected don’t realize they’re affected. So to what extent exactly does literature force us to consider the long term effects of eurocentrism? Now, as they have taught the next generations, which compose themselves of their own children and immigrated families, these traditions get passed on to them, and so on. However, the key point here is that they aren’t passed on as ‘eurocentric beliefs’, rather, they are passed on as ‘normal’ beliefs and traditions. Literature certainly allows us to consider the long-term effects of eurocentrism to a great extent, and it does this by modelling everyday examples where eurocentrism takes place in a way that allows us to see where and when eurocentrism takes...
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...A key idea in Mister Pip is the power of literature and storytelling to affect lives. To what extent do you agree with this statement? This essay completely agrees with the statement “a key idea in the novel Mister Pip by Lloyd Jones is the power of literature and storytelling to affect lives”. This is aptly shown through the escape it can provide to the villagers during a civil war and as a form of narrative therapy to recover from the trauma of the war as well. In the novel, storytelling affects almost all the characters in a positive way. “Mister Pip’’ chronicles the experiences of Matilda, a young resident of a small village in Bougainville, an island in Papua New Guinea, during Frames Ona’s rebel uprising against the copper mine company, Bougainville Copper Ltd. This results in the mine closing, and a civil war ensues between the rebels and the Papua New Guinea Defence Force in 1990. The central idea that literature and storytelling can positively affect lives is effectively shown, when the readers gain an understanding of how Mr Watt’s narration of “Great Expectations” (G.E.) has a huge impact on village children, especially Matilda, the protagonist. Mr. Watts declares that he wants the novel, by Charles Dickens, as a “place of light” for the children who are trapped in this terrible civil war to escape into. For the children in the civil war, all western aid for which they were dependent on was cut off. They had no medications, fuel, candles, “and soon the littlest...
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...Term report | Customer Service at Dunkin Donuts | Business Communication | | | 5/26/2014 | In a recent meeting, managers and supervisors for the company (your choice) where you work (your choice) expressed concerns about employees' customer-service skills. Moreover, they wondered whether the company should establish a specific set of customer service procedures— especially for new employees. They have asked you to investigate the customer service practices at other companies like yours to determine what skills your company should emphasize and what procedures, if any, your company should adopt. | Table of Contents Executive Summary……………………………………………………………………………….3 Customer Service at Dunkin Donuts and concerns about it………………………………………4 Customer Service at Rival Company (Gloria Jean’s)……………………………………………..5 Customer Service at Rival Company (Sattar Buksh)……………………………………………..6 Survey……………………………………………………………………………………………..7 Comparison………………………………………………………………………………………..9 Conclusion……………………………………………………………………………………….10 References………………………………………………………………………………………..11 Executive Summary: This report provides an analysis and evaluation of the customer service provided at various outlets of Dunkin Donuts in Karachi. Service and satisfaction levels must be monitored frequently to measure business effectiveness in retaining and attracting customers. When it comes to restaurants and food chains today, there is much stress on quality service. Since retail food market...
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...For most of its existence, Dunkin' Donuts' main product focus has been implicit in its name: donuts and coffee in which to dip them. First-time customers acquainted with this simple reputation were often overwhelmed by the wide varieties of donuts stacked end-to-end in neat, mouthwatering rows. Only in recent years has the company expanded its offerings to include breakfast sandwiches, previously the sole domain of fast food restaurants like McDonald's. None of Dunkin' Donuts' moves makes much difference unless consumers buy into the notion that the company has the culinary imperative to sell more than its name suggests. If plans prove successful, more customers than ever may flock to indulge in the company's breakfast-to-go menu. If they don't, the only thing potentially worse for Dunkin' Donuts than diluted coffee could be a diluted brand image. After 60 years, the company has a reputation for doing two things simply and successfully—coffee and donuts. Even when consumers see the line of products expand into what was once solely the realm of the company's competitors, they may be unconvinced that Dunkin' Donuts is the shop to go to for breakfast. Dunkin' Donuts sells more than one billion cups of coffee a year, for 62 percent of the company's annual store revenue. Considering that coffee is the most profitable product on the menu, it's a good bet that those margins give the company room to experiment with its food offerings. Faced with the challenge of maintaining a relevant...
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...(Memorize) For those who knew and loved his television program for children, Mr. Rogers needs no introduction. For those new to him, the best first meeting I can offer to you is through his words, captured by www.pbskids.org about embracing everyone as his neighbor: (Click for Slide, Read off Paper) “We live in a world in which we need to share responsibility. It’s easy to say It’s not my child, not my community, not my world, not my problem. Then there are those who see the need and respond. I call these people my heroes.” (Click for Slide, Don’t read it) According to urbanlegens.about.com, It was Fred Rogers’ grandfather, Fred Brooks McFeely, who first said, “You’ve made this day a special day by just you being you, Freddy, and I like you just the way you are.” (Click for Slide- picture of him as a child) Born in 1928 and growing up a chubby, shy, and lonely boy in Latrobe, Pennsylvania, young Fred cherished his acceptance from his grandfather, who helped give him confidence by allowing him to grow. An only child until the age of 11, Fred often expressed himself through his fingers- by making up stories with hand puppets and pounding out emotions on the piano. (Click for Slide- picture of him in college age) As a music major in his final year of college preparing to go into the ministry, he returned home for Easter vacation and encountered his first television set. He was disgusted that this amazing new invention was being wasted on the nationwide broadcasting...
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... In the Heat of the Night by John ball is an exciting novel, film, and TV show about to discrimination and racism towards African Americans and how an African American copes with racism to solve a thrilling murder mystery. In the novel and film, the conductor of a music festival (maestro enrico mantoli or Mr. Colbert) is murdered in a very small town called wells. At the same time there is a homicide expert (Virgil Tibbs) who is in town. We follow around Virgil Tibbs as he solves the murder case even with all of the racism towards him. In the novel and film “In the Heat of the Night” there are many similarities and differences both contribute in negative or positive ways for example; character personality or looks change, characters are added or taken out of the story, and main ideas are changed or adjusted. There are many similarities in the book and the film. Some are characters and how they stay the same personality and looks also plot similarities. Both similarities have positive and negative effects towards the story. In the book and film the characters personality attitude and looks are similar. Bill Gillespie is racist in the book and has low experience for his job in the film and movie on page # Bill Gillespie shows his anger and how he is not qualified for his job. Both Sam and Gillespie are racist to Virgil and racist overall but as the story goes on they realize they are not doing the right thing. On page #19 bill Gillespie shows that he is racist...
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